Refer to the information below to determine if your device is compatible.
Basic phones: Backup Assistant is compatible with basic phones.
Android™: Available on all devices except Droid by Motorola , Motorola Devour™ or Droid Eris by HTC.
Note: Customers without Backup Assistant can also use iTunes® to sync their contacts to iPhone. For more information on syncing and transferring contacts with iTunes, refer to the Syncing with iTunes page.
BlackBerry®: Available on all devices except these older models.
Windows Mobile®: Not available on Windows Mobile devices.
Palm OS®: Not available on Palm OS devices.
If your device is not compatible, refer to our Contact Transfer Wizard to learn how to transfer contacts to your new device.
*Business Customers: The Backup Assistant website link will take you to the Media Store, where you will need to sign in. This is not your My Business Account or Verizon Enterprise Center login. If you are not already registered at the Media Store, you will need to click on the Register link below the Sign In button, and follow the prompts. If you are unable to register, contact your Wireless Program Manager.
Note: Not all companies enable access to the applications in the Media Store.
The instructions below are general instructions about setting up and installing Backup Assistant. To find instructions for a specific device, use the Search Support box on the Support Topics page. Enter your device name and “backup assistant” (e.g., “htc incredible backup assistant”) to see if there are instructions for your device.
Android™ & BlackBerry®
Backup Assistant will already be installed on compatible Android and BlackBerry devices.
To open Backup Assistant, find and click on the Backup Assistant icon in your device’s Application menu.
For basic phones, Backup Assistant will be available through Media Center.
The instructions below are general instructions about backing up your contacts on your device. To find instructions for a specific device, use the Search Support box on the Support Topics page. Enter your device name and “backup assistant” (e.g., “htc incredible backup assistant”) to see if there are instructions for your device.
Perform a manual backup
Note: Steps to back up contacts may vary based on device.
Open the Backup Assistant application on your device.
Select Backup Now.
Schedule daily recurring backups
Open the Backup Assistant application on your device.
Select Options and select Schedule, or for some devices, select Recurring Sync.
You can choose from the following times:
An automatic backup will only occur if there have been changes to your device's address book since your last backup.
After switching to a new device, you will need to restore your backed up contacts. The instructions below are general instructions about restoring contacts to a new device. To find instructions for a specific device, use the Search Support box on the Support Topics page. Enter your device name and “backup assistant” (e.g., “htc incredible backup assistant”) to see if there are instructions for your device.
Note: You can only restore contacts to your new device with Backup Assistant if:
You backed up your contacts with Backup Assistant on your previous device.
Your new device is compatiblewith Backup Assistant.
To restore contacts:
Access Backup Assistant on your device.
Enter your PIN when asked, and click OK or Restore. Your device will then sync with the Backup Assistant server. Any contacts on the server will transfer to your device, and any new contacts on your device will be backed up to the server. Backup Assistant setup is now complete.
Manage Contacts Online with the Backup Assistant Website
If you have an active Backup Assistant account, you can sign in and manage your contacts via the Backup Assistant website. To sign in, enter your My Verizon User ID and password. Note: You must sign in using your own mobile number (or the User ID associated with your mobile number) in order to view and manage your contacts online.
On the first visit to the Backup Assistant website, you will be prompted to register with My Verizon, unless you are already registered.
From your Backup Assistant Web address book, all data from your last successful backup is displayed. You can view, add, print, edit and delete contacts from the address book.
The information below is general troubleshooting. For troubleshooting specific to a device, you may also refer to the Community Forum. This is a helpful place to find solutions or to post your own questions.
Address book field issues
While most address book fields are supported by Backup Assistant, there are some address book fields and settings that are not. The following fields and settings are not supported because there is no application read or write access:
Groups / Category
These are not backed up. If you do a restore, the backed up fields are written to the device and all non-supported fields will be empty. You will need to reset these for each contact.
Backup Assistant Web issues / constraints
Valid phone field characters: 0123456789*#PT.
Valid email field characters: Must contain @ and ".".
Contacts must have a first name or last name or company name.
Contacts must have a phone number or email address.
The Backup Assistant Service may be terminated immediately without liability upon sending notice to the email address you provided during your registration. You may end your use of the Backup Assistant Service at any time by terminating service with Verizon Wireless or removing the Backup Assistant application from your device. No refunds shall be granted for any fees paid in advance. Upon termination you will no longer have access to data, messages, files and other material you previously stored.
DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license.
Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.