With Global Phone Service, you use one phone to make and receive calls whether you're in the U.S. or traveling to more than 220 countries. For more information including coverage and pricing see Global Phone Service.Back to top
A Global Phone is built with both CDMA and one or more of the following technologies: Dual Band GSM, Quad Band GSM, or UMTS capabilities. To see the most recent addition of Global-capable devices built with this technology in the Verizon Wireless line-up please refer to the Global Phones section of our Global Phone website.Back to top
What if I’m traveling to a CDMA
Verizon Wireless Phones are CDMA capable. That means you can take any Verizon Wireless device to more than 40 countries including Mexico, Canada, Israel, India and China. To find out if you are going to a destination abroad that offers CDMA Service, please visit our International Roaming Rates & Coverage Page.Back to top
Are there any equipment or service requirements for Global Phone
Simply purchase a Global Ready™ Phone with a pre-installed SIM Card, and add International Service to your calling plan and we will provide you with a Global Literature Kit to assist you with making and receiving calls while traveling outside of the United States. You may need International Eligibility to roam in many countries. Please dial 1-800-922-0204 or contact a Verizon Wireless representative for details.
Please call Customer Service at (800) 922-0204 or dial 611 from your Verizon Wireless device. They will put you in contact with our Global Support Team who can assist you with getting your device properly set up prior to your trip abroad.Back to top
Visit Global Phone Rates and Coverage for a complete list of rates and country availability. As well, you will find coverage maps for most countries.
First determine if you will be traveling to a destination with a GSM network or CDMA network by visiting the Global Phone Rates and Coverage page of the website.
You can also determine what type of network (GSM or CDMA) you are connecting to by checking the upper right-hand corner of your phones main display. You will see a GSM, GPRS, EV-DO or 1X icon. If you are not familiar with your phone’s display, or need assistance finding this icon please refer to our Phones & Devices Support page.
Second, you will need to make sure your phone is in the correct mode for the network you are trying to connect to. To learn how to check or change the mode (Global, CDMA, or GSM are available) of your phone, please visit Phones & Devices Support or refer to the device's User Guide.
Calling when traveling internationally while in GSM or UMTS mode. You can tell that you are connecting to a GSM or UMTS network by a GSM or GPRS icon in the upper right-hand corner of the display.
Calling internationally while in CDMA mode. You can tell that you are connecting to a CDMA network by a CDMA 1X or 1XEV icon in the upper right-hand corner of the display.
Figure 2: Sample dialing pattern for international call to the United States while abroad in a GSM location.
How do I change my Global Ready™ Phone to GSM
Please refer to your phone’s user guide for details. Or, please visit our online Equipment Guide for assistance with your phone’s functionality.Back to top
If you are roaming with your Verizon Wireless Global Phone, you can check your Voice Mail by dialing your Verizon Wireless phone number in international format (+1 then your 10-digit number when in GSM mode). Then interrupt your greeting by pressing # and follow the prompts to navigate through your voice mailbox.Back to top
Features are subject to local capabilities and may not be available while roaming internationally.Back to top
How long does it typically take for Global Phone
It could take up to 60 days for the charges to appear on the bill.Back to top
From your phone, if you are traveling outside the United States in GSM mode please dial (+)1-908-559-4899. In CDMA mode, dial the exit code for the country you are in followed by (908) 559-4899. This is a toll-free call.Back to top