Verizon Support & Protection is an application providing customers with the ability to better manage their device. The application features vary by OS (Android 2.1+ and iPhone® 6.0+). This first-class app includes features such as battery monitoring, locate, click-to-call, lock & wipe, safe browsing, and anti-virus protection.*
Verizon Support & Protection for Android™ helps protect against:
Verizon Support & Protection will help keep your personal data safe against digital threats (e.g., malware and viruses) and unauthorized access if your device is lost.
Not all features available are on all device platforms.
The Verizon Support & Protection app is available for Android™ smartphones and iPhone®. To get the app:
Once the app is installed and opened on your phone, you can go to the Verizon Support & Protection page in My Verizon to lock, locate and wipe your phone.
The VSP app is compatible with Android™ smartphones (version 2.1 and up) and iPhone® running iOS 6+.
Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple and iPhone are registered trademarks of Apple Inc.
There are two Verizon Support & Protection options:
The Basic app is free to download and includes
Verizon Support & Protection Premium is only offered with a subscription to Total Mobile Protection. If you remove these services from your line, you will also remove Verizon Support & Protection Premium. However, you can still download Verizon Support & Protection Basic from Google Play™ or the Apple® App StoreSM for free.
Data rates may apply for app download and use. Apple is a registered trademark of Apple Inc.
Refer to our Verizon Support & Protection Terms & Conditions page for more information.Back to top
Viruses are software programs that disrupt the normal operation of your phone. They are spread through email attachments, shared files or malicious websites. Some viruses are designed to intercept personal data, such as passwords and credit card numbers. Others are designed to track how you use your phone.*
Verizon Support & Protection scans your phone and minimizes your risk of downloading malicious and infected apps.
*Only available on Android device 2.1+ operating system
Verizon Support & Protection helps protect your phone from mobile malware and other digital threats including:
Verizon Support & Protection automatically scans your phone in real-time. When you receive a message, access a file or install an app, it is scanned instantly. Verizon Support & Protection also scans your phone regularly: daily or weekly. If you suspect your phone is infected, you can run a manual scan at any time.
It scans the file system on your phone. This includes messages, pictures, installed apps and compressed files.
Yes. As soon as they arrive on your phone, Verizon Support & Protection scans:
Yes. Verizon Support & Protection scans content on your SD memory card upon installation. You can configure Verizon Support & Protection to scan each SD memory card inserted in your phone.Back to top
No. Verizon Support & Protection minimizes your risk of downloading malicious and infected apps. It also helps protect you from suspicious websites. However, it does not block hacking attempts made through Wi-Fi, Bluetooth® or Infrared interfaces.
If Verizon Support & Protection detects a virus, you will see a full-screen warning on your phone. Then, you can choose what to do:
You can run a manual scan to see the warning again. If you ignore a virus warning, Verizon Support & Protection automatically reminds you to deal with the threat the next time you restart or when a scheduled system scan is performed.
Yes. Verizon Support & Protection updates the virus signature files automatically and frequently. You can set the Verizon Support & Protection app to update at intervals that are convenient for you from within the app’s Settings.
To see when Verizon Support & Protection was last updated:
Not much. Verizon Support & Protection updates are smaller than 5 KB. You can change the update frequency in the app’s Settings.
Yes. Verizon Support & Protection provides anti-virus protection and will alert you of malware and potentially unwanted programs, some of which may be adware. Additionally, Verizon Support & Protection will provide you with information about apps on your phone that access your personal data for advertising purposes.
For example, Verizon Support & Protection will let you know if a free game or utility app has access to your contacts, call logs, account data, location and any other personal information that can be used to deliver targeted advertisements. Verizon Support & Protection will inform you about the personal information accessible by each app, so you can make a decision to keep or uninstall the app.
Safe searching is designed to protect you from scams and malicious activity on websites you visit while searching the Internet on your mobile device.
While using the smartphone’s default Web browser, a warning message will appear on your screen if Verizon Support & Protection detects a suspicious website. When this occurs, you can choose to go back or proceed to the website.
Phishing is an email scam designed to lure individuals into providing personal information such as passwords, social security numbers and credit card details. Criminals send deceptive emails that look like they come from trusted sources, such as banks or legitimate companies. A phishing email typically requests that the recipient update or confirm his or her personal information and the email may contain a link to a fraudulent website that appears legitimate.
When you browse the Internet using your smartphone’s browser, Verizon Support & Protection automatically blocks malicious websites using McAfee SiteAdvisor technology. SiteAdvisor gives you real-time protection against mobile phishing and browser exploits. Also, Verizon Support & Protection provides website safety ratings for each site you visit.
McAfee SiteAdvisor for Android™ checks against the Trusted Source database, which is part of McAfee's Global Threat Intelligence Network. You are then warned of any sites known to or that may contain links or downloads which can harm your mobile device.
The McAfee antivirus technology, included within Verizon Support & Protection, detects thousands of new threats each day, updates its site ratings database every hour and includes daily protection updates for known browser threats.
You’ll need to turn off the McAfee SiteAdvisor feature in order to visit a website that has been deemed risky on your HTC Rhyme. You can do this from within the Verizon Support & Protection app settings.
Note: Tapping Visit Anyway won’t permit you to visit the risky website.
To turn off the McAfee SiteAdvisor feature:
You’ve successfully turned off the McAfee SiteAdvisor feature.
Note: Use caution when turning off McAfee SiteAdvisor, because you’ll no longer be warned of risky websites.Back to top
App Alert is a component of Verizon Support & Protection Premium that empowers you to safeguard your private information. App Alert tells you which apps on your device have access to personal information, such as your contacts and location. You can then choose to either trust or remove any such app from your mobile device.
App Alert will help secure and preserve your privacy. The apps on your device are individually analyzed and graded, showing you if they access, store or transmit your personal information.
When you launch App Alert with Verizon Support & Protection Premium, it will scan your downloaded apps and report:
App Alert only scans apps downloaded on your device. App Alert does not scan your device for threats like viruses, Trojans or spyware. However, the antivirus scanning feature of Verizon Support & Protection does scan your device for these kinds of threats.
App Alert automatically trusts apps that:
If you update a trusted app and it has access to your personal information, App Alert will ask you to review it.Back to top
If you find out that an app can access more personal information or functions than you originally thought, App Alert will help you quickly remove it from your mobile device.
Note: Preloaded apps or apps that enable essential functions can’t be removed through App Alert.
The mobile recovery features include the ability to remotely locate, alarm, lock and erase certain information on your Smartphone. These features are accessible via My Verizon if your device is lost or misplaced.Back to top
You can help protect your device investment, the personal information on your device and minimize the risk of stolen information.
There are two options for finding your lost Smartphone with Verizon Support & Protection. Refer to our How to Use Guide to learn how. Or go to http://totalmobileprotection.verizonwireless.com for more information.
Your device’s location is determined by satellites and GPS.Back to top
To learn how to sound a phone alarm or turn it off, refer to our How to Use Guide.Back to top
Which Web browsers are compatible with the web portal used to manage the remote recovery features of Verizon Support & Protection?
You can use the remote recovery features of Verizon Support & Protection with the following Web browsers:
If you are using a different browser than those listed above, you may have a suboptimal experience while signed in to Verizon Support & Protection. Some buttons may be either misaligned or missing.
Google and the Google logo are trademarks of Google, Inc.
It’s possible your phone may either be out of the National Enhanced Services Rates and Coverage Area or turned off. Additionally, Verizon Support & Protection features won’t work if your service has been suspended.Back to top
No, the phone must be turned on, have text messaging capability and be within the Verizon Wireless National Enhanced Services Rate and Coverage Area. Rates may apply for download and use.
Will the Verizon Support & Protection recovery features work if my device’s GPS is turned off?
GPS should be enabled to locate the device more accurately. However, if the device is turned on and is in the Verizon Wireless National Enhanced Services Rate and Coverage Area, it should be located within a proximity of 1,000 meters.Back to top
Refer to our How to Use Guide for specific instructions.Back to top
Refer to our How to Use Guide for specific instructions.Back to top
It depends on your Android™ operating system (OS) and your device administration settings.
Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.Back to top
Verizon Support & Protection does not back up your data. However, if you have Backup Assistant Plus or Verizon Cloud enabled, your data is retrievable. If Backup Assistant Plus or Verizon Cloud is not enabled, performing the Erase Data feature may permanently delete data from your device.
To learn how to restore your contacts to your original or a new device with Backup Assistant Plus, refer to our How to Use Guide. For Verizon Cloud, watch our “Tips for Understanding and Using Verizon Cloud” video.
No. External memory cards are not protected, and the information stored on them cannot be erased by Verizon Support & Protection.
Verizon Support & Protection does not back up your data, so we recommend performing a backup with Backup Assistant Plus or Verizon Cloud before erasing your data.
Backup Assistant Plus and Verizon Cloud are not included with Verizon Support & Protection and must be downloaded and installed separately, prior to erasing your data.
No, the remote recovery features will not work if the phone has network settings set to “Wi-Fi use only.” The phone must have a connection to the Verizon network for the remote recovery features to function properly.
Unfortunately, your device might not be certified to support the Verizon Support & Protection app. Please check the application market on your device for a future update.
Note: Certain plans (including Prepaid plans) or devices that run an unauthorized version of the operating system are not supported.
The frequency of scans and updates will decrease battery life and increase data usage. According to our battery life testing and analysis, when you aren’t actively using the device (i.e., in idle mode) or not using the app (i.e., in app background mode), the impact of the app on a full battery charge is estimated to be less than 15 minutes.
To minimize this impact, you can reduce the frequency of scheduled scans as follows:
To uninstall the app follow the instructions in our How to Use Guide.
To change the Status Bar notifications:
You’ve successfully changed your Status Bar Notifications.Back to top