Usage Controls is a robust option that helps you protect against overage charges and monitor wireless usage on your account. It’s especially helpful for parents who have multiple family members on the same account. Account Owners and Account Managers may add the feature to their own line or to their Account Member lines.
With Usage Controls, you can:
You can also choose age-appropriate Content Filters as part of Usage Controls or separately (free).
For more information about Usage Controls, visit our Usage Controls page.Back to top
To be eligible for Usage Controls you must:
*Prepaid, Corporate, Business, and Government accounts aren’t eligible at this timeBack to top
Usage Controls works on most plans, including The MORE Everything Plan, Nationwide and Mobile Broadband plans.
Usage Controls does not work with any of the following plans and features:
Usage Controls works on most Verizon Wireless 4G LTE and 3G mobile devices. However, it's not compatible with the following devices:
Usage Controls costs $4.99/month for each line that's subscribed to it.Back to top
Account Owners and Account Managers can subscribe any lines on their account to Usage Controls in My Verizon by completing the following steps:
After you add Usage Controls, you’ll need to set up all the controls for each subscribed line. Go through each Usage Controls page to set controls. Controls include:
Changes to your Usage Controls settings can be made at any time and as often as you like. The changes may take a few minutes to become effective after clicking Submit.
In the case of time restrictions, data and purchase limits, the device will need to be turned off and turned back on again after a change is saved for the very first time on the service in order to become effective. You won’t need to do this if you make further changes.
In order to prevent overage, the data, voice, messaging and purchase limits should not be set higher than the plan limit. The controlled line will be billed for all usage, including any applicable overage charges.
If the voice, messaging, purchase and data limits are set lower than the current bill cycle usage, you may not utilize all services that you’ve paid for, depending upon the settings that you have selected for the controlled line. The controlled line will receive an alert indicating that the limit has been reached and will be billed for all usage, including any applicable overage charges.
Yes, you can select different limits and controls for each line on your account. You can modify the settings at any time by accessing the Usage Controls page in My Verizon. Data limits can also be modified through My Verizon Mobile
The Account Owner and the controlled line will receive a free text message alert when the controlled line reaches its voice, messaging, purchase and/or data limit.
Prior to that point, Usage Controls will also notify the controlled line with a free text message when the line is nearing a usage limit. Alerts are sent to the controlled line for the following reasons:
Learn about setting up Account Managers who can also make changes to your account.
No, there’s no option to turn off any Usage Controls alerting at this time.
Yes, you can set a limit for each of the following types of minutes that a controlled line uses:
When setting a limit on a line, you have the option to limit additional minute usage or to allow additional minute usage once the limit is reached.
Yes, you can set a limit for the number of messages (text and multimedia messages) that a controlled line can use.
If you have a plan with Unlimited Mobile to Mobile Messaging, such as The MORE Everything Plan, you may still set a limit to control messaging usage.
When a controlled line nears the messaging limit (15 messages prior to reaching the limit), a free text message will be sent to the device indicating that they are nearing the limit. If the controlled line reaches the limit, free text messages will be sent to the controlled line’s device and to the Account Owner’s device indicating that the limit was reached. If an alternate phone number or email address has been set up within Usage Controls, these individuals will also receive usage alerts.
A controlled line will be restricted from sending or receiving messages once the messaging limit is reached,
Some messages do not count toward the messaging limit:
Apple and iMessage are registered trademarks of Apple Inc.Back to top
Yes, you can send and receive text and multimedia messages to and from email addresses.Back to top
Yes, you can set a spending limit in dollars for purchases of Verizon Wireless branded apps for each subscribed line.
The controlled line will receive a free text alert when within $3 of the purchase limit. The Account Owner and the controlled line will receive a free text alert when the purchase limit for the controlled line is reached. If an alternate phone number or email address has been set up within Usage Controls, these individuals will also receive usage alerts.
When the limit is reached, the controlled line will no longer be able to download or purchase apps until the next bill cycle.
Yes, you can set a megabyte (MB) or gigabyte (GB) limit for each line’s data usage. This limit would apply to activities such as browsing the web or downloading apps and content (e.g., songs, games and ringtones).
The controlled line will receive a free text alert when reaching 50%, 75% and 90% of the data limit. The Account Owner and the controlled line will receive free text alerts when 100% of the data limit has been reached. If an alternate phone number or email address has been set up within Usage Controls, these individuals will also receive usage alerts.
Once the data limit is reached, you can choose whether to restrict additional data usage until the next bill cycle (optional setting) or to allow additional data usage (default setting):
If you don’t set a data limit, data usage alerts will still be sent to the Account Owner and the controlled line. The data usage alerts will be based upon your data plan. These could vary and full details are found on the Usage Controls Data Limits page in My Verizon.
Note: The first time you establish a time restriction or a data limit, or if you're making changes to your data limit settings, the controlled line's device must be powered off. Save the settings and after you've viewed the confirmation that settings have been saved, power the device back on. This ensures that the settings will take effect.
Some apps require data usage that we don’t bill you for. If you have a 3G device, the data usage from those apps will still count toward any data limit that you set within Usage Controls. Therefore, you may find that your actual data usage may be higher than your data limit.
If you have a 4G device, however, the data usage from those apps won’t count toward any data allowance that you set in Usage Controls. You’ll continue to be able to use those apps even after your data limit has been reached.
Yes, you can designate and block up to twenty contacts from communicating with the controlled line via incoming or outgoing calls, text messages and multimedia messages. You can block:
Calls to (NPA) 555-1212 will still be allowed and will be billed in accordance with your plan, feature or package. To block specific (NPA) 555-1212 numbers (e.g., 312-555-1212), enter the specific 10-digit number with the area code into the blocked numbers list.
You may also want to get more information on blocking telemarketing calls using the National Do Not Call Directory.
You can’t block numbers that are within your account or contacts that are on the Trusted Contacts list.
A number on your Blocked Contacts list will still be blocked even if the caller has enabled Caller ID Blocking, (as long as the number is recognized by our network).
Also, if you’ve chosen to block all private, restricted and unavailable numbers, any caller using Caller ID Blocking will be prohibited from contacting the controlled line.Back to top
Yes, you can set up to 10 restricted time periods for each controlled line on Usage Controls.
Note: If you’re traveling to a destination in another time zone, the Usage Controls Time Restrictions are not automatically adjusted to the new time zone. You must reset the restriction for the new time zone.
Time Restrictions can help you control the following:
When the controlled line attempts to call or send a message to a contact that’s not designated as a Trusted Contact, the call won’t connect or the text message won’t be delivered. The controlled line will receive a free text alert indicating that the Time Restriction is preventing communications at this time.
If the controlled line attempts to access data during a restricted time, they’ll be unable to do so and may see a device error message or network error message that states “network not available” or “no connectivity.” Messages vary by device.
The controlled line won’t receive a free text alert indicating the reason for this experience because some apps are always allowed to access data. At this time, it’s not possible to distinguish which apps would need to trigger these alerts and which shouldn’t.
Time Restriction settings may not immediately take effect on devices with "always on" data connections (e.g., Smartphones) and may not immediately restrict data usage, regardless of whether you have established a Time Restriction for one or more of those devices on your account.
Note: The first time you establish a time restriction or a data limit, or if you're making changes to your data limit settings, the controlled line's device must be powered off. Save the settings and after you've viewed the confirmation that settings have been saved, power the device back on. This ensures that the settings will take effect.Back to top
Trusted Contacts can include any of the following:
All voice, data and messaging usage will be billed in accordance with your applicable plan, feature or package.Back to top
Yes, you can restrict a device to only communicate with those you have designated as Trusted Contacts. To do this, set up a 24/7 Time Restriction, and then set up your Trusted Contacts list.Back to top
Yes, Usage Controls doesn’t restrict the controlled line from calling or receiving calls from 911. In the event that a controlled line dials 911 from their phone, Usage Controls voice restrictions will be automatically suspended until the Account Owner reestablishes the settings for that line of service.
All voice, messaging and data usage will be billed in accordance with the applicable plan, feature or package.Back to top
Usage Controls doesn’t restrict the controlled line from calling or receiving calls from 911. When a controlled line dials 911, Usage Controls voice restrictions are automatically suspended until the Account Owner reestablishes the settings for that line of service. A free text message is also sent to the Account Owner stating that:
When a controlled line dials 911, a free text message is sent to the Account Owner indicating that:
When the Account Owner signs in to My Verizon, an alert will appear that contains the mobile number that dialed 911 and an option to Reset Usage Controls. If the Account Owner fails to reset Usage Controls, all voice restrictions will remain suspended for that line of service.
All voice, messaging and data usage will be billed in accordance with the applicable plan, feature or package.Back to top
If a controlled line places a call to 911 from the network of a carrier that Verizon Wireless doesn’t have a roaming agreement with, it‘s not possible to provide callback capability from the public safety entity (PSAP) back to the controlled line’s phone. In these cases where the phone roams outside of the Verizon Wireless network, voice usage will only be “soft stopped” and won’t be restricted in order to allow the PSAP to call back the controlled line’s phone.Back to top
Text to 911 capability may be available in select markets. When a controlled line sends a text to 911 in a supported market, the line will be able to receive text replies back from 911. If text to 911 is not supported, the device will receive an automated reply that text to 911 service is not available and the user will need to call 911 instead. If a user calls 911, any voice restrictions that are on the line will be suspended to allow a voice call back from the Public Safety Answering Point (PSAP). However, if a user does not call 911 after receiving the automated reply, any voice restrictions that are on the line will remain for voice usage and will prevent a voice call back from the Public Safety Answering Point (PSAP).Back to top
When subscribed to Usage Controls, what happens when I use calling, messaging and data services within the Verizon Wireless Coverage Area and when traveling outside the Verizon Wireless Coverage Area, but within the United States?
Usage Controls voice, messaging and data settings are not guaranteed to work while within the Verizon Wireless Coverage Area.
For voice services outside the Verizon Wireless Coverage Area but within the United States, you may be prompted to dial the calling party’s number a second time.
For messaging and data services outside the Coverage Area but within the United States, if the roaming partner has configured its network to trigger Usage Controls, Usage Controls may work. Otherwise, messaging and data settings are not guaranteed to work.
While within the United States, calls can be placed to and received from an international destination (a phone number with more than 10 digits). However, this may require additional features to be added to the line, such as the International Dialing (I-DIAL) feature.Back to top
Usage Controls may not work when you’re roaming internationally. Additional services, such as #MIN, #DATA, etc., aren’t supported when you’re roaming.
3G Global plans and features that support international roaming aren’t compatible with Usage Controls. If you subscribe to a Global plan or feature, you won’t be able to add or set up Usage Controls. If you wish to do this, you must first unsubscribe the affected mobile number from the Global Roaming plan or feature.
Usage Controls can’t prevent calls from services that allow you to dial vanity numbers that translate to a phone number, such as StarStar Me. If a blocked contact calls a phone subscribed to Usage Controls by dialing a vanity number, the call will connect. Similarly, if a controlled line calls a blocked contact by dialing a vanity number, the call will connect. If these calls are placed by entering dialed digits and the phone number is blocked for the controlled line, the incoming and outgoing call will be blocked. Usage Controls will restrict calls to/from vanity numbers during Time Restrictions and after the calling limit is reached. Vanity numbers (**Me number) can’t be added to your blocked or Trusted Contacts list.Back to top
Controlled lines on Family Locator can be located and will generate Scheduled Arrival & Departure Updates, except during restricted times.Back to top
Usage Controls is compatible with The MORE Everything Plan that includes domestic minutes and Canada/Mexico minutes. However, you’ll only be able to set a single limit for Anytime minutes. All voice usage (Domestic/Canada/Mexico) would be counted towards your limit and restricted, if you choose to “hard stop” your voice usage.Back to top
Usage Controls won’t block these types of services. We provide Account Owners with free features to block access to these services. You can selectively block specific services without any charge through Service Blocks: