The XOOM upgrade process will only be supported until March 31, 2012. The upgrade request website will be retired on March 31, 2012. All XOOM devices for upgrade must be received by Motorola by April 11, 2012 in order for processing to occur.
4G LTE is the next generation of wireless. It will provide network speeds that are up to 10 times faster than 3G when you’re within the 4G LTE coverage area. Verizon’s 4G LTE network is the fastest, most advanced 4G network in America. Maximize the experience on your Motorola Xoom with 4G LTE — download songs in seconds and movies in minutes and video chat live using Google Talk™ without any network interruptions.
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We expect to offer the 4G LTE upgrade shortly after launching the Motorola Xoom. For more information, visit our Upgrade Information page and register your email address. You’ll receive an email notification once the upgrade becomes available along with simple instructions for getting your device upgraded.
Visit the 4G LTE coverage map to find out the coverage in your area.Back to top
Visit our Upgrade Information page to view the Getting Ready Guide. The guide provides simple instructions for shipping your device to Motorola for the 4G LTE upgrade.Back to top
Verizon’s 4G LTE network delivers an average throughput of 5-12 megabytes per second (Mbps) downlink and 2-5 Mbps uplink.
There is no additional cost for the 4G LTE upgrade.Back to top
No, you will not have to change your plan when the 4G LTE upgrade is complete.Back to top
Although it’s not required, we strongly recommend that you back up any personal content, such as pictures, files, applications, programs or personal information, before shipping your device to Motorola for upgrade. See the Getting Ready Guide for step-by-step instructions.Back to top
You will be without your device for approximately six business days from the time you ship your Xoom to Motorola.
You will receive a confirmation email once Motorola has received your Xoom. The notification will contain a link to track the status of your return shipment.
Although we do recommend that you back up all your content as part of the upgrade procedure, you will have the option of encrypting (password protecting) the content and configuration settings of your device as part of this process. This option will keep your content secure throughout the 4G LTE upgrade.Back to top