If the equipment you purchased is eligible for a rebate and you purchased it from a Verizon Wireless store:
For a Verizon Wireless retail store purchase, submit one of the following:
For a purchase from a Verizon Wireless Authorized Retailer, you’ll need to provide a copy of your Customer Agreement or Verizon Wireless Small Business Receipt.
You’ll also need to submit the entire original Proof of Purchase (UPC/ESN/MEID/IMEI) bar code label (as seen in this example below)
Then, mail in these items and any other requested paperwork to the address on the rebate form.
Note: If you are unsure if your purchase was made at a Verizon Wireless retail store or an Authorized Retailer location, you can find out by searching the list of Verizon Wireless store locations.
You can check the status of your rebate by visiting our Rebate Center or by calling (800) 457-0864. Please wait up to two weeks from the date your submission was mailed for information to be available.Back to top
Please use the account holder's name and the mobile number that’s eligible for the rebateBack to top
Once your rebate has been submitted and received, your original paperwork won’t be returned to you. If any questions arise regarding your rebate submission or it gets lost in the mail, you’ll need this information to have your rebate processed.Back to top
Each rebate submission should be mailed in its own, separate envelope. This will help ensure that each request is mailed to the correct address and processed properly.Back to top
You should make a copy of the receipt for each rebate that you’re requesting.
For Authorized Retailer purchases, submit:
In order for your rebate request to be processed, we’ll need the original white bar code label. This includes the Proof of Purchase (UPC) bar code and Device ID (ESN / MEID / IMEI) bar code label from the outside of the manufacturer’s box that your equipment came in.
A photocopy of the bar code label won’t be accepted. Please cut the entire bar code label from the manufacturer’s box and send it along with the other necessary documents.
The correct bar code label is normally located on the outside panel of the equipment box. The entire label, including the eligible Device ID (ESN / MEID / IMEI) and valid Proof of Purchase (UPC) bar code, must be cut from the equipment box and submitted. Please refer to your rebate form to match the correct Proof of Purchase (UPC) bar code number.Back to top
The Proof of Purchase (UPC) and Device ID (ESN / MEID / IMEI) label is required for a full equipment refund. If you’re considering returning your new equipment, please wait until your return period is over and you have decided to keep your equipment before you send in your rebate request.
Note: If equipment is returned and the Proof of Purchase (UPC) and Device ID (ESN / MEID / IMEI) label isn’t on the box, the amount of the refund will be reduced by the amount of the rebate. Return policies may vary at Verizon Wireless Authorized Retailer locations.
Unfortunately, you’ll be ineligible for the rebate if the rebate period has expired.Back to top
No, rebates can only be submitted by mail.Back to top
No, the rebate forms are sent to a different address than your bill payment. To ensure you receive your rebate, please submit the proper materials to the address on the rebate form. Your bill payment should be sent to the address on your Verizon Wireless bill.Back to top
Rebate will be mailed within three weeks after receiving your rebate submission, but may take up to six weeks.Back to top
Once your submission is received, it must go through a verification process before the rebate is mailed. In most cases, your rebate will be mailed within three weeks of our receipt of your rebate submission.Back to top
When you sign in to your online account at My Verizon as an Account Owner or Account Manager, you can print a copy of receipts for equipment purchased from Verizon Wireless stores on the My Documents and Receipts page.
If the receipt isn’t available online, please contact the original place of purchase for a duplicate receipt.
If the rebate was valid on the date you purchased your new equipment, you can obtain a new rebate form with the correct dates by contacting the original place of purchase or visiting our Rebate Center.Back to top
It means that all the requirements of the rebate weren’t met. You’ll receive a postcard in the mail outlining the unmet requirements. Please read the postcard carefully and return it along with the necessary items indicated. Make copies of all documents for your records.Back to top
This means that all of the requirements of the offer weren’t met. Please read the postcard carefully and return it along with the necessary items indicated to the specified address.Back to top
You must submit the entire original bar code label from the outside panel of the box to qualify for the rebate.Back to top
You can find rebate Terms and Conditions at our Rebate Center.Back to top
If you have questions about your rebate, you can contact the Rebate Customer Service Center at VerizonWireless.com/rebates.Back to top
Rebate Cards are prepaid debit cards. They’re personalized and embossed with your name, the dollar amount of the rebate and the card's expiration date. You may not use your Rebate Card after the expiration date.Back to top
You can activate your Rebate Card by calling (866) 598-3499. You will need the 10-digit mobile number associated with the rebate and the 16-digit number from the Rebate Card.Back to top
Yes, the Rebate Card is a prepaid debit card which can be used to pay your bill just like any other debit card.
To pay your bill online using the Rebate card, visit the My Bill page in My Verizon.
To pay your bill by phone using the Rebate card, dial #768 from your mobile phone or (800) 922-0204 from a landline.
Always choose “credit” when using your Rebate Card for bill payments or purchases.Back to top
You can use your Rebate Card everywhere Visa® debit cards are accepted.
Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.
For lost or stolen cards or to request a replacement card, call (877) 899-8980.
To receive a replacement card, you must:
You can check the balance of your Verizon Wireless Rebate Card at the Verizon Wireless Rebate Center.
There are several other options for you to check the balance of your Rebate Card:
Yes. To request a check in place of a Rebate Card:
You can contact Citibank directly at (877) 899-8980.Back to top