My Verizon Online is an Internet-based portal that helps you manage your Verizon Wireless account from your computer. If you’re registered as the Account Owner,* you can manage nearly every aspect of your account, including:
My Verizon Online gives you access to your account information when it's most convenient for you. It’s a free service that’s available virtually anytime, anywhere.
Go to the Pay Bill page in My Verizon, and follow the onscreen prompts to pay your bill.
If you’re having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.
For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.
You can contact Customer Service with any questions you have about My Verizon. Visit the Contact Us page for more information.
We accept all major credit cards:
We accept all major debit cards, but please confirm with your bank as to whether they permit online transactions.
If you’re an existing Verizon Wireless customer, you can view your bill immediately through My Verizon. If you’re a new customer, your billing information will be available in My Verizon at the end of your first bill cycle. Only Account Owners or Account Managers can view billing information. Learn more about Account Access Roles.
Each month your bill will be available online and usually five to seven days after your bill cycle ends. Go to the Email and Text Alert Preferences page in My Verizon to receive alerts on your phone when your bill is available.Back to top
Yes, to turn on paperless billing:
You can view up to 12 months of bills in My Verizon. If you’re a new customer, your first bill will be available at the end of your first bill cycle.
If you forget your password, you can create a new password online:
You can change your password online:
We’ll send a letter to the billing address, via first class mail, that contains the temporary password. You should receive the letter in approximately three to five business days. If you’re not at the same address, you may want to contact the Account Owner to let them know to expect the letter at the billing address.
What is a My Verizon Security Question?
The security question is an added means of verification. If you need to access your account, but have forgotten your password, answering the security question allows you to change your password online. Otherwise, a temporary password will be sent via text message to your mobile phone.
When setting up your security question, you can choose from preselected questions or create your own question.Back to top
Yes, if you have 10 or fewer lines on a single account, you can view the monthly activity of each line in My Verizon using a single login. However, if you have multiple lines on separate accounts, you will need to sign in to each account separately to view the activity of your lines.
To pay your bill online:
If you enroll in Auto Pay before the bill cycle end date for the current month, your first automatic payment will post this month. If you enroll after this month’s bill cycle end date, it will post next month and you’ll need to manually pay this month’s bill.
For scheduled payments, it will be debited from your checking account on the scheduled payment date. For one-time payments, it will be debited within 24 hours of submitting the payment.
For scheduled payments, it will be charged on the scheduled payment date. For one-time payments, it will be charged within 24 hours of submitting the payment.
No, there’s no charge to pay your bill online, but we recommend that you contact your bank or payment card issuer to find out if they will charge a fee.
This depends on the payment method you select:
Yes, you can stop an automatic payment up to four business days before your scheduled payment.
To stop the payment:
If you want to cancel a payment that has already been made, please contact your bank or credit card company to see if the payment or charge to your account has already been processed and can be stopped.
No, once you’re registered for My Verizon, you have complete access to view and pay your bill online. You’ll just need to provide your payment information to complete an online payment.
If a transaction is returned by your bank for any reason, your account will be charged a fee of up to $25 per returned transaction.
Your email address will be used to provide important information about your account. You may receive emails for the following reasons:
If you aren’t receiving email notifications, try the following troubleshooting solutions:
You can have between one and five email addresses listed. At least one email address is required to set up a My Verizon account.
Can I de-enroll from My Verizon Online at any time?
If you would like to de-enroll from this service, please contact Customer Service at (800) 922-0204.
The caller's phone number for incoming calls displays in the Call Details section of the Billing tab. If the caller's phone number is not available, or the caller used Caller ID block, then the word "Unavailable" will appear.
There are two ways to check your balance: