Activate or Switch Device - My Verizon Support

In My Verizon, you can quickly activate a device on an existing line in your account or get service for a device you already own, and start using it right when you need it. This can be helpful in many situations. For example:

  • You’ve lost your phone and need a replacement
  • You want to give your Smartphone to a family member after you upgrade
  • You want to be able to use your tablet on our 4G LTE network

You’re able to complete all of the following options online:

  • Activate a new device on an existing line
  • Activate a device you already own on a new or existing line
  • Switch devices between lines on your account

Note: Switching between 3G and 4G devices may require you to change your data plan.

Prepaid accounts: To activate a device, go to the Change Your Prepaid Device page in My Verizon.

New customers: To get service for your device, go to the Add New Service & Device Activation page.

Benefits

  • Convenience. Activate an inactive device virtually anytime.

  • Flexibility. Switch devices between members on your account.

  • Stay connected. Replace a lost or broken device with an older inactive device until you get a replacement.

How To Activate or Switch Your Device

Video Thumbnails

How Do I Change Phones

Change your device using My Verizon.

Length: 2:33

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Who Is Eligible?

  • Account Owner
  • Account Manager
  • Account Member
Learn More About Account Access Roles

Top Questions

  • How do I activate a device in My Verizon?

    To activate a device:

    1. Go to the Activate or Switch Device page in My Verizon.
    2. Select the line you want to activate the device on.
    3. Follow the steps to back up your contacts, if you haven’t done so already.
    4. Select Activate Device and enter the device ID of the device you’re activating.
    5. Click Next.
    6. Review your changes to make sure they’re correct and click Submit.

    You've successfully activated the device.

  • How do I switch devices between two lines on my account in My Verizon?
    To switch devices between two lines on an account:

    1. Go to the Activate or Switch Device page in My Verizon.
    2. Select the device you want to switch.
    3. Back up your contacts, if you haven’t already.
    4. Click Next.
    5. Select Switch Device.
    6. Select the number you want to switch devices with.
    7. Click Next.
    8. The Backup Contacts page will display. Follow the steps to back up contacts for the line you’re switching to, if you haven’t already.
    9. Click Next.
    10. Review your changes to make sure they’re correct and click Submit.

    You’ve successfully switched devices between two lines on your account.
  • How long after I activate a device or switch devices will I be able to use it?
    Typically, you’ll be able to use the device within a few minutes, but in some cases, it may take up to 24 hours.
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Community

Talk to other Verizon Wireless customers about My Verizon and activating or switching a device online.

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