VZAccess Manager Troubleshooting Guide

Windows

• Make sure you are within Verizon Wireless Coverage.
• Ensure there is enough signal.
• Run the activation wizard to update the Preferred Roaming List.
• Remove / reinsert card or USB modem.
• Delete and recreate the dial-up networking connections.
• Check for driver conflicts in device manager.
  For device specific instructions: Select your device and search for "resolving driver conflicts".
• Uninstall / reinstall VZAccess Manager.

Mac

• Make sure you are within Verizon Wireless Coverage.
• Ensure there is enough signal.
• Run the activation wizard to update the Preferred Roaming List.
• Remove / reinsert card or USB modem.
• Delete and recreate the dial-up networking connections.
• Uninstall / reinstall VZAccess Manager.