Mobile Broadband Built-in for Sony Laptops

Welcome to the Mobile Broadband Built-in support webpage for Sony. This page contains information specific to Mobile Broadband troubleshooting for Sony laptop models only.

Note: On some Sony models, the connection software used may be VZAccess Manager. This software application is supported by Verizon Wireless.

• Locating the ESN / MEID - Sony Notebook
• Enabling / disabling the wireless radio - Sony Notebook
• Resolving Windows Device Manager conflicts - Sony Notebook

If you're having difficulty connecting when using VZAccess Manager, select any of the following possible resolutions: 

• Check Signal Strength
• Check Software Version
• Check Subscription Service
• Run Activation
• Launching VZAccess Manager - Sony Notebook
• Deleting and recreating the dial-up networking connection - Sony Notebook
• Uninstall/Reinstall Software