Service and Device Checklist

We know how important it is for you to understand what is and isn’t included before subscribing to a wireless service plan or choosing a device. Below are questions you should ask when choosing from our general service and device offerings.

Name of Service Plan:

Plan Allowances:

• How many (and what type of) voice minutes does the plan include?
• How many (and what type of) messages does the plan include?
• What volume of data does the plan include?
  • Are there restrictions or prohibitions on how I may use the data service?
  • If so, what are they?

Charges:

• What is the plan’s monthly charge?
• What are the charges for exceeding my plan’s voice, messaging, or data allowances ?
• What are the pay-per-use charges for:
  • Voice
  • Messaging
  • Data
• What is the activation fee, if any?

Devices:

• What is the price of the device?
  
  • Does the price vary if taken without a term contract versus with a term contract?
  • If so, what are the prices?
• Does the device require a specific service plan?
• If so, which plan?
  

Coverage Area:

• What is my plan’s Coverage Area?
  
  • Are there limitations?
  • If charges apply for domestic (i.e., US) roaming outside my plan’s Coverage Area, what are they?
• Will I incur roaming charges if I use my phone in other countries?
  
  • Where can I get information on the costs of using my phone in a specific country?
    

Term Contracts:

• How long is the term of this service contract?
• What is the early termination fee if I cancel before completing the contract term?
  
  • Does the early termination fee decline over time?
  • If so, how?