Certified Like-New Replacement

Certified Like-New Replacement devices have been thoroughly inspected and reconditioned to like-new condition.  The devices go through:

• A complete 100+ point checklist to ensure every area measures up to our standards of excellence
• Visual cosmetic inspection
• Advanced functional, manual and electronic inspections
• Latest software and hardware upgrades

If your current device is under warranty and experiences electrical or mechanical malfunction due to manufacturing defect, you will receive a Certified Like-New Replacement (a like unit or one of comparable quality).

Troubleshooting: 

• Please call (866) 406-5154 from a phone other than the one you’re experiencing a problem on (toll-free from a landline phone) and we'll diagnose the issue with you right over the phone.

• You may also visit any Verizon Wireless retail store to diagnose and address the problem with your device.
• If you have Total Equipment Coverage and the Mobile Recovery application please visit www.MyMobileRecovery.com to find instructions on how to download your Mobile Recovery application.

Top Questions

How do I replace my lost/stolen/damaged or malfunctioning wireless device if I am not enrolled in any of the Equipment Protection Programs?

How do I replace my lost, accidentally damaged or stolen wireless device if I have equipment protection?