How to Use Guide: VZAccess Manager - Troubleshooting

  1. My connection was lost.
    • A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting again.
  2. I can't get VZAccess Manager to work with my private Wi-Fi Network.
    • First verify that the client that came with the Wi-Fi device works with your private network. If it doesn't, contact your Wi-Fi device provider and or the device provider of your network equipment.
    • In the section on Wi-Fi specific settings there are options to manually add a Wi-Fi network if it does not broadcast it's Network ID (SSID) which would prevent it from appearing in VZAccess Manager. There is also an option to enter / edit your WEP (Wireless Equivalent Privacy) password if your network requires one. If it was incorrectly entered, it could prevent you from connecting.
    • The issue may be related to using WEP security and your specific Wi-Fi adapter. You may want to temporarily test your network without WEP to determine if this is the case. If it works without WEP and fails using WEP, please e-mail Verizon Wireless Tech support with your computer and Wi-Fi device info by doing the following: From VZAccess Manager's main screen select "Session", choose "Statistics", select "My Computer", and then click "E-mail Technical Support". Please also include in the body of the e-mail your computer brand, model and any Wi-Fi device information you have - built in device or PC Card, brand and model. We will pass this information on to Smith Micro for consideration in a future version. Use the client that came with your device if you have this issue. Also please be aware that Verizon Wireless does not support problems associated with Wi-Fi networks. Customer Care will not be able to assist you.

Wi-Fi Statistics Support Tool

  1. From VZAccess Manager's main screen select "Session", choose "Statistics", and then click the "Wi-Fi" tab.



    This tool displays signal strength, all relevant IP address information with additional details by selecting "Details". It also provides the ability to release your existing IP address and request a new one by selecting "Release" and choosing "Renew". This procedure is a common troubleshooting step as explained in some of the symptoms and solutions listed above.

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