Account Glossary

Account Manager
A person granted permission by the Account Owner that allows the person to make changes to the account.

Account Owner
The person with legal authority and financial responsibility for an account.

Activate a Device
A My Verizon transaction that allows you to connect a device with a wireless number and the Verizon Wireless network. A device must be activated before it can send and receive voice calls, text messages, and data.

Add a Line
Transaction enabling you to add a new line of service to your account.

Alerts
A service allowing you to choose to receive periodic text and picture messages about entertainment, sports, news, and weather.

Auto Bill Pay
A service enabling you to set up automatic recurring monthly payments for your wireless bill.

Billing Address
The mailing address where you would like your bill sent. This is also the address that will be used to mail important information about your account.

Billing Password
A password that replaces the last four digits of the Account Owner's Social Security Number as the primary means of authentication on your account. Also called Billing System Password.

Blocked Numbers
A feature of Usage Controls, these are phone numbers that are restricted from calling or messaging a line subject to Usage Controls at any time. The subject line will also not be able to call or message those numbers at any time.

Business and Marketing Reports
Reports that contain business statistics about groups or categories of our customers. See our FAQs and Privacy Settings pages for more information about these reports and your privacy options.

Content Filters
A service enabling an Account Owner to restrict other account users from accessing content containing strong language, violence and sexual dialogue, based on age-appropriate content ratings.

CPNI Settings
Permission settings enabling an Account Owner to control whether Verizon Wireless shares certain consumer and billing information with its affiliate, agent and parent companies for marketing purposes.

Family Locator
A service, utilizing GPS technology, which enables an Account Owner to view and track the location of devices on his or her account.

Greeting Name
A nickname you can choose to be greeted with by My Verizon when signed in.

Line
A wireless number on an account.

Location Privacy Settings
Permission settings enabling an Account Owner to control whether applications have access to the locations of wireless devices on the account.

My Profile
The page in My Verizon where users can update his or her personal, sign in, billing, payment, Alert and privacy information.

My Documents and Receipts
My Documents and Receipts is a page within My Verizon where your important account documents, receipts and mail-in rebate forms are stored. These documents can be viewed and / or downloaded as PDF files from within My Verizon.

Network Programs
Web-based applications that use Verizon Wireless network capabilities to perform certain tasks such as locating your device or sending you information via text messaging.

Network Programs & Permissions
Page in My Verizon that allows you to manage your permission settings for each Network Program you have opted in to. Permission settings are specific to a program so you can set a different permission setting for each program.

Paperless Billing
An option allowing you to stop receiving a paper bill in the mail. You will still be able to view your monthly bill online in My Verizon.

Payment Accounts
Debit/credit card, checking account information that has been saved and can be used to make a payment.

Payment History
Information about bill payments made over the past 12 months, including dates, methods and amounts.

Privacy Settings
You have choices about how we use customer information for certain purposes. See our Privacy Settings page for more information about your privacy options.

Relevant Mobile Advertising
Advertising where we help determine whether a customer fits within an audience category that an advertiser is trying to reach. See our FAQs and Privacy Settings pages for more information about Relevant Mobile Advertising and your privacy options.

Secret Question
A means of verification required when resetting your password online or retrieving your User ID. A user is required to choose a secret question and answer when signing up for My Verizon.

Secure eBill
An option allowing you to receive your monthly billing statement via secure email rather than standard mail.

Service Blocks
A feature of Usage Controls that allows the Account Owner to restrict users on the account from purchasing data services including Ringback tones, application downloads and other services.

Single Sign On
Service allowing you to access multiple online Verizon portals without having to sign in multiple times.

Spam Controls
A service allowing you to block phone numbers, email addresses domains and text names, preventing them from contacting your wireless device.

Time Restrictions
A feature of Usage Controls that allows the Account Owner to limit and control the use of a device on the account to certain times of day or days of the week.

Trusted Numbers
A feature of Usage Controls that allows calling and messaging to/from certain numbers regardless of Usage Allowances or Time Restrictions.

Upgrade
A transaction enabling the Account Owner to purchase a new device (often times at a discounted price) for one or more wireless lines in an account.

Usage Allowances
A feature of Usage Controls that enables the Account Owner to limit the voice minutes and messages that can be used by users on the account during a billing cycle.

Usage Analysis Reports
Reports and charts showing your usage of a variety of call types over a billing period, including most expensive calls, peak hour calls and more.

Usage Controls
A service allowing the Account Owner to set usage restrictions for wireless lines on the account.

User ID
A personalized ID required when signing in to My Verizon.

Voice Mail Password
The verification number that must be entered when accessing Voice Mail (must be 4 to 7 digits).