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Worry Free Guarantee® FAQs

General Information

  1. Why does Verizon Wireless have a Worry Free Guarantee®?

    The number one question most people have when they purchase a new product or when they do business with a company for the first time is what happens after the sale. It is a concern reiterated almost universally by consumers who are tired of finding out after the fact that the company with whom they have chosen to do business is not interested in their problem when something goes wrong.

    The Worry Free Guarantee is our customer commitment that solidifies how Verizon Wireless does business nationwide. The Worry Free Guarantee is multifaceted, but the core of the message is that customers who choose Verizon Wireless are getting a commitment that we will stand behind the products and equipment we sell.

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  2. Can you tell me more about changing calling plans?

    You have the option to change to any current plan at any time without extending your contract or paying an additional fee. Some plans require specific equipment. Acceptance of a promotion may require a new one- or two-year agreement. Customer will be limited to two plan changes per billing cycle.

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My Verizon

  1. What is My Verizon?

    My Verizon is part of Verizon Wireless' ongoing commitment to delivering customer satisfaction. My Verizon is Verizon Wireless' online account management and customer service tool, providing customers with 24/7 online access to all their billing, payment and account-related information, so customers can manage their Verizon Wireless account relationship quickly and easily. My Verizon offers customers the ability to view and pay bills online, check account balances, change addresses, track airtime usage, analyze monthly spending trends or change account features.

     

    New and existing My Verizon customers can set up personalized alerts to notify them of specific account and billing activity. Once registered, customers will receive free TXT messages on their TXT Messaging-capable phones with Bill Ready, Payment Confirmation or Change Features and Address information.

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Backup AssistantSM

  1. What is Backup AssistantSM?

    Backup Assistant is a wireless service that saves a copy of your phone's address book to a secure website. If your phone is lost, stolen or damaged, Backup Assistant restores your saved address book to a new phone wirelessly.

    You can schedule daily automatic backups or manually backup your address book at your convenience, login to your web account and get full access to your address book and also view, print, add, delete and edit contacts.

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  2. Are all phones eligible to have Backup AssistantSM?

    To see if Backup Assistant is available for your handset, visit the Media Store - Applications.

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  3. How do I sign up for Backup AssistantSM?

    To get Backup Assistant, you need to download Backup Assistant to your Get It Now®-enabled phone.

    1. To download the Backup Assistant application on your device:
    2. Select "Get it Now" or "Media Center" from the device's menu, then select either "Tools on the Go" or "Browse & Download."
    3. Select "Get New Applications." Download it to your phone.
    4. Select "Business Tools / Information."
    5. Select "Backup Assistant" and press "OK."
    6. After downloading the application follow the instructions for syncing your contacts to the web.

    For more information, visit Backup Assistant's website.

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  4. If I am currently a My Verizon customer and already have Backup AssistantSM, do I need to call to get the monthly subscription fee waived?

    Backup Assistant is now included with your Verizon Wireless service. There are no subscription fees for the service.*

    *Downloading Backup Assistant will require approximately 1 MB of data; standard data charges may apply. Standard text messaging rates apply when you initiate contact synchronization from the My Verizon website.

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Annual Upgrade

  1. What is Annual Upgrade?

    Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year.

    New lines of service will no longer be enrolled in the Annual Upgrade program. If you are currently enrolled, you may redeem your Annual upgrade one more time after fulfilling 13 months of your two-year term or you may wait until after month 20 to redeem your New Every Two credit. (Please see New Every Two  for additional details on that program.)

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Minute Check Alerts

  1. What is a Minute Check alert?

    If you’re using more minutes than your calling plan includes, we’ll let you know with a Minute Check alert.

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  2. How often will I receive Minute Check alerts?

    Your voice overage charges will be reviewed at least four times a year to determine if you are using more minutes than your calling plan includes. Once you receive a Minute Check Alert it will stay on your My Verizon Overview page for up to 30 days, or until you click on the informational icon.

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