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Domestic Roaming FAQs

Domestic / United States

  1. What is roaming?

    Roaming is the ability to place and receive calls on cellular networks outside your home service area.

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  2. How do I place calls when roaming in the United States?

    In most areas, simply dial the area code and number for both long distance and local calls while roaming. In some areas, you may need to dial a "1" before the area code and number.

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  3. Why does it take up to two billing statements for all of my roaming charges to appear?

    Some carriers take up to 45 days to forward roaming charges to our company. Therefore, there may be a delay in billing roaming charges resulting in charges to subscribers appearing on multiple billing statements.

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  4. Why was I billed for incomplete calls while roaming when I'm not charged for them in my home service area?

    When roaming, you may be charged for incomplete calls based on the visited market's billing policy for rating calls.

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  5. Do you have service area maps available on your website?

    Yes, service area maps are available on our website. View your local coverage area.

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  6. What happens if I dial 911 while roaming in the United States?

    It is understood that Verizon Wireless coverage is not guaranteed and that not all calls will be completed, especially in areas where either: 1) Verizon Wireless has no license to provide service; 2) Verizon Wireless does not provide coverage; 3) Verizon Wireless does not have a roaming agreement with another carrier. In these extremely limited circumstances, if a Verizon Wireless user successfully places a call to 9-1-1, due to emergency features within the wireless device, the call may be transacted without Verizon Wireless’s knowledge or involvement. If a call to 911 can be placed via the network of a carrier with which Verizon Wireless does not have a roaming agreement, it is not technically feasible to provide the callback capability from the public safety entity (PSAP) back to the originating wireless device. Verizon Wireless is taking proactive steps to minimize this occurrence by seeking roaming agreements broadly with many carriers, but cannot expect to arrange such agreements with all carriers.

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