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Commitment to Customer Satisfaction FAQs

General Information

  1. How does Verizon Wireless demonstrate its commitment to customer satisfaction?

    We operate the following services as part our ongoing commitment to delivering customer satisfaction:

    • Verizon Wireless Welcome Call

    • My Verizon

    • Mi Cuenta

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  2. What is the Verizon Wireless Welcome Call?

    When you sign up for or change an existing Verizon Wireless plan, you will receive a Welcome Call from a Verizon Wireless Customer Service Representative. The Customer Service Representative reviews the plan you have chosen, discusses features of the service and answers any questions that you may have.

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  3. What options do I have to pay my bill, other than by mail?

    You can view and pay your bill:

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  4. What is My Verizon?

    My Verizon is part of our ongoing commitment to delivering customer satisfaction. For more information on My Verizon see the My Verizon Frequently Asked Questions page.

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  5. Is My Verizon available in Spanish?

    Yes. We offer Mi Cuenta, a Spanish version of My Verizon. Like My Verizon, Mi Cuenta provides access in Spanish to account information and payment tools. If you want to view our website in Spanish, including Mi Cuenta, click Espanol at the top of the our homepage or sign in directly to the Spanish version of Verizon Wireless, and then click Mi Cuenta to view My Verizon in Spanish. Register with Mi Cuenta.

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  6. How do I reach Customer Service? When are they available?

    You can contact Customer Service for help with questions or changes to your account by dialing *611 from your mobile phone. Visit the Contact Us page for phone numbers and hours of operation.

    You can also use our automated # features to check important account information at any time. Visit our # Features page for more information.

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  7. How many Verizon Wireless stores are there?

    Verizon Wireless has more than 2,000 company-owned Communications Stores, kiosks and stores-within-a-store across the country.

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  8. How many Customer Service Centers does Verizon Wireless have?

    To support the company's commitment to customer satisfaction, we currently operate 34 Customer Service Center locations.

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  9. What kind of training do Verizon Wireless Customer Service and Store Representatives receive?

    We are committed to providing customers with information quickly and accurately, which is why our Customer Service and Store Representatives receive extensive training before they begin working with customers. All representatives also participate in ongoing training, including training on new products and services as they are released.

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  10. How does Verizon Wireless help ensure high-quality Customer Service?

    In addition to providing extensive training to our Customer Service Representatives, we consistently run quality checks to ensure our Customer Service best practices are working. One way we do this is through executive shopping visits, where executives visit our stores in their region to experience first-hand Verizon Wireless Customer Service. Similar types of quality checks are done across our Customer Service Center operations.

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