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Commitment to Customer Satisfaction

General Information

  1. What is the Verizon Wireless Worry Free Guarantee®?

    Learn more about the Verizon Wireless Worry Free Guarantee.

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  2. What is the Verizon Wireless Welcome Call?

    When customers sign up for or change an existing Verizon Wireless service plan, they receive a Welcome Call from a Verizon Wireless customer service representative. The customer service representative reviews the service plan they have chosen, discusses features of the service and answers any questions that the customer may have.

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  3. What options do customers have to pay their wireless bill, other than by mail?

    Verizon Wireless customers can view and pay their bill online through Verizon Wireless' Green Bill. Customers can register for and access Green Bill using My Verizon, Verizon Wireless' online account management and customer service tool. Customer can access My Verizon by visiting the Verizon Wireless website at www.verizonwireless.com. Customers can also pay their bills by calling (800) 2-JOIN-IN (256-4646) or by visiting any of Verizon Wireless' more than 2,000 Communications Stores.

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  4. What is My Verizon?

    My Verizon is part of Verizon Wireless' ongoing commitment to delivering customer satisfaction. My Verizon is Verizon Wireless' online account management and customer service tool, providing customers with 24/7 online access to all their billing, payment and account-related information, so customers can manage their Verizon Wireless account relationship quickly and easily. My Verizon offers customers the ability to view and pay bills online through the company's Green Bill, check account balances, change addresses, track airtime usage, analyze monthly spending trends or change account features.

    New and existing My Account customers can set up personalized alerts to notify them of specific account and billing activity. Once registered, customers will receive free Text Messages on their Text Messaging-capable phones with Bill Ready, Payment Confirmation or Change Features and Address information. My Verizon is available online.

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  5. Is My Verizon available in Spanish?

    Yes. Verizon Wireless now offers Mi Cuenta, a Spanish version of My Verizon. Like My Verizon, Mi Cuenta provides Verizon Wireless customers access in Spanish to account information and payment tools; register to  Mi Cuenta. Customers who want to view the Verizon Wireless website in Spanish, including Mi Cuenta, can click on the "Espanol" link on the top of the Verizon Wireless homepage or log on directly to the Spanish version of Verizon Wireless and then click on the "Mi Cuenta" option to view My Verizon in Spanish.

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  6. How can Verizon Wireless customers reach customer service representatives?

    Customer service is available by calling (800) 2-JOIN-IN (256-4646) or *611 from a wireless phone. Verizon Wireless customer service representatives are professionals who are trained to help customers with any problem they may have with their wireless service or equipment.

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  7. How many Verizon Wireless Communications Stores are there?

    There are more than 2,000 Verizon Wireless Communication Stores located across the country. The stores provide customers with face-to-face access to Verizon Wireless' highly trained customer service representatives and enables Verizon Wireless to deliver a consistent customer service experience to its customers.

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  8. How many call centers does Verizon Wireless have?

    To support the company's commitment to customer satisfaction, Verizon Wireless currently operates 34 call center locations.

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  9. What kind of training do Verizon Wireless customer service and store representatives receive?

    Verizon Wireless is committed to resolving customer issues quickly and accurately, which is why Verizon Wireless customer service and Communications store employees receive extensive training before they begin working with customers. All employee-facing representatives also participate in ongoing training, including product launch training surrounding the introduction of new products.

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  10. How does Verizon Wireless help ensure its customer service efforts perform at the highest level?

    In addition to providing extensive training to its customer service representatives, Verizon Wireless consistently runs quality checks to ensure its customer service best practices are working. One way Verizon Wireless does this is through executive shopping visits, where executives visit Verizon Wireless Communications Stores in their region to experience first-hand Verizon Wireless customer service. Similar types of quality checks are done across its call center operations.

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