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Daily Scoop FAQs

General Information

  1. What is the Daily Scoop?

    It is an application for your mobile phone that allows you to receive interesting and valuable content, and offers and discounts from restaurants and retailers in your area. You will receive exclusive discounts on products and services useful to you, when and where they are most useful.

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  2. Why would I want the Daily Scoop?

    Daily Scoop sends you exclusive and valuable offers to your phone, as well as providing content filled with fun and useful information for your daily life. You will be receiving the best offers from local and national businesses about new products, contests and discounted goods and services. In addition to that, you will be receiving content such as weather information, movie releases, sports scores, fun facts and trivia, etc.

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  3. What will the Daily Scoop cost me?

    If you subscribe to an unlimited data feature to your calling plan, downloading the Daily Scoop application is free. If you do not subscribe to a unlimited data feature to your calling plan, you may, depending upon your plan, incur data charges at applicable rates on either a minutes of use or megabyte basis for initially downloading the application and/or browsing other BREW applications.

    Once installed, there is no charge to use the The Daily Scoop service. You are not charged a subscription, application fee, or transport charges for using the application (including the automatic content and offers feed).

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  4. Will the use of "Click-to-Call" functions within the Daily Scoop be charged to my bill?

    Yes – if you decide to take advantage of one of the offers presented by this service, and that offer is a "Click-to-Call" promotion, you will be charged for normal <a class="popover" href="http://support.verizonwireless.com/glossary/glossary.html#Airtime">airtime</a> usage based on your current plan, similar to the charge for any other phone call you may initiate from your mobile device.

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  5. What kind of offers are going to be sent to me via the Daily Scoop?

    You may receive everything from daily specials at local restaurants and sales at your favorite stores to prize giveaways for merchandise, food and tickets to sporting events, concerts or movies. You will also receive timely and useful information such as weather and fun information from the world of sports and entertainment.

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  6. How can I get the Daily Scoop on my phone?

    First you have to make sure your phone is Daily Scoop compatible. A list of eligible devices can be found on the VZDaily Scoop website. Once you know your phone is eligible, download the Daily Scoop.

    Download through Get It Now® on your phone. To download it from your phone, follow these steps:

    1. Open Get It Now by pressing the right arrow key on your handset.
    2. Scroll down and select "Tools on the Go" ("Get Going" on some phones).
    3. Scroll down and select "Get New App" ("Features Apps" on some phones).
    4. Scroll down to "Daily Scoop" and select "Install."

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  7. Is the Daily Scoop available on all phone models?

    Not yet, but the list of compatible phones is always growing! For a complete list, visit our list of devices that are supported at the VZDaily Scoop website.

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  8. Will using the Daily Scoop interfere with my phone service?

    No. Daily Scoop software is tailored specifically for optimal user experience. It will not interrupt phone calls or other uses of the phone. It is specifically designed to deliver information to your device when it is not in use.

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  9. Will I still be able to store photos, ringtones and contact information if I use the Daily Scoop?

    Yes. Offers and content presented through Daily Scoop require minimal memory, and should not affect the functionality of your phone's other software and applications. You will be able to download ringtones and games, and store photos and contact information.

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  10. When and where will I be able to use the Daily Scoop?

    You will receive DailyScoop anywhere within the network coverage areas. Offers will be delivered to your phone at various times throughout the day, and you will be able to review previously delivered content for the lifetime of that offer by opening up the application at any time.

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  11. How will I know when there is a software update available for Daily Scoop?

    We will alert you of all applicable updates through the Daily Scoop service. When an application update is available, you will be able to easily obtain the update through Get It Now®—without having to visit a store.

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  12. Is there a service document that I am agreeing to by signing up for the Daily Scoop?

    Yes – your regular terms of service with Verizon Wireless apply. Additional Terms of Service (TOS) are located online.

    If you download the application from Get It Now® you will be asked to confirm that you are over 13 years old and to accept TOS. We will then ask you to provide us with your ZIP code in order that we may better serve you offers from your area. If you do not immediately agree to TOS, a message will be available in your Recent Offers Menu, allowing you to accept TOS at a later time and we will also continue to ask you to provide your ZIP code. However, you are not required to enter your ZIP code to use the service.

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User Preferences and Optimizing User Experience

  1. How do I open Daily Scoop, or view old offers and content again after they have been dismissed?

    A list of current offers is available in the "Recent Offers" menu. To reach the Recent Offers menu, click on the "Daily Scoop logo" on the Get It Now® → "Tools on the Go" menu.

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  2. I received an offer a few days ago via the Daily Scoop. I was planning on using it, but it’s not in my Recent Offers. How do I get it back?

    Offers can be applicable for several days, but sometimes are only available for a limited time. On the left side of the Recent Offers Menu there is a graphic that indicates how long an offer is valid:

    Offer expires in 1 day
    Offer expires in 2 days
    Offer expires in 3 days
    Offer expires in more than 3 days

    The Daily Scoop application automatically removes expired offers. If the offer has disappeared from the Recent Offers Menu it cannot be retrieved. Don’t worry — new offers will soon be taking its place.

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  3. Can I change the sound the Daily Scoop application makes? Can I turn the volume down or off?

    You are able to disable the Daily Scoop alert sound by choosing "Options" from within the "Recent Offers" menu. Changing the volume setting on your phone's master controls will also change the volume of the alert sound. While you are in the "Options" menu, you can also set your sound option to the following selections:

    • Sound on – your phone will play a sound to alert you that an offer has arrived.
    • Vibrate on – your phone will vibrate when an offer has arrived.
    • Both – your phone will vibrate and play a sound when an offer has arrived.
    • None – your phone will not notify you when an offer has arrived.

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  4. I was typing a text message when I received an offer via the Daily Scoop. Can I get back to my message draft?

    The procedure for retrieving messages differs depending on your phone model. Most phones will not receive offers until you are finished sending your text messages. Some phones will allow you to simply dismiss the offer and return to the text you were entering. If this is not the case, you may be able to retrieve it by going into "Drafts" under the "Messages" folder in the main menu.

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  5. I don’t want a certain type of content; is there any way I can block specific offers in the Daily Scoop?

    No, but you can let us know. Daily Scoop allows you to Rate an Offer—give it a rating out of five stars—that will help us to determine what offers users want most. Offers that do not generate interest are less effective and can then be removed or updated. Rest assured, Daily Scoop is always working to send you the most valuable and useful offers possible.

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  6. I’m receiving Daily Scoop offers too early in the morning/too late at night. What can I do?

    You may turn the sound off within the "Recent Offers" menu. To disable the Daily Scoop alert sound, choose "Options" from within the "Recent Offers" menu, and select "None." This will disable the alert sounds of the offers being delivered.

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  7. How do I cancel Daily Scoop?

    If you decide you don’t like receiving Daily Scoop, you can delete the software from your phone by going into the Get It Now® catalog and removing the software. Should you reconsider, you are welcome to re-enroll at anytime.

    You can delete the application from your phone by following this procedure:

    1. Select "Main Menu."
    2. Then select the "Get It Now" menu.
    3. Click "Tools on the Go."
    4. Then select "Daily Scoop."
    5. Choose "Options."
    6. Select "Delete/Cancel."

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  8. I’m receiving offers from retailers and restaurants that are not in my area via the Daily Scoop. What can I do?

    Please send an email to Customer Service at vzdailyscoopsupport@mobileposse.com and let them know that your address, and specifically your ZIP code, may be incorrectly labeled in your account information. Please include your telephone number and correct ZIP code in order to help ensure that you receive pertinent local offers on your phone.

    For more information, please visit the Daily Scoop website.

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