General Information
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Can I bring my own compatible phone?
Yes, you may activate your own device if it’s approved by Verizon Wireless. To determine whether your device is Verizon Wireless approved call us at 800-922-0204.
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Does Verizon Wireless use device locks or software protection applications on devices?
We provide the unlock codes (“000000” or “123456”) for our postpay devices that don’t use a SIM (subscriber identity module) card for global use in our Customer Agreement. Prepaid devices are restricted to Verizon Wireless Prepaid service for 6 months after activation and may not be used with other carriers’ services.
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What equipment protection options does Verizon Wireless offer?
We have a few equipment protection options available to you:
- Total Equipment Coverage for $6.99 per month ($10.99 per month for tablets) combines the benefits of Asurion’s Wireless Phone Protection with the Verizon Wireless Extended Warranty program and is now enhanced with Asurion’s Mobile Recovery on compatible devices. If your device or covered accessories are lost, stolen, damaged or experience a mechanical or electrical defect after the manufacturer’s warranty expires, you are protected.
- Verizon Wireless Extended Warranty provides convenient coverage against mechanical or electrical defects after the manufacturer’s warranty expires. You will receive a Certified Like-New Replacement of the same or comparable model. The monthly cost is $1.99 per device. Verizon Wireless Extended Warranty is part of the Total Equipment Coverage bundle or sold separately.
- Asurion Wireless Phone Protection for $5.18 per month ($9 per month for tablets) covers lost, stolen, accidental physical or liquid damage, or other events the manufacturer's warranty doesn’t cover. There is a deductible of $45 for basic phones, $99 for Smartphones, and $129 for tablets and certain standard accessories.
For more information, visit the Equipment Protection page.
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What coverage mapping resources does Verizon Wireless offer?
With our Coverage Locator, you can check domestic coverage by state, city, ZIP code or specific address.
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Does Verizon Wireless add additional fees and surcharges to my bill?
Yes. In addition to your plan’s monthly access charge and any monthly charge associated with any Optional Services you may have subscribed to, your bill will include any applicable state and local taxes and Verizon Wireless surcharges.
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In addition to any Verizon Wireless surcharges assessed based on the address for your primary place of use, your bill will include Verizon Wireless’ Administrative, Regulatory and Federal Universal Service Charge surcharges. Verizon Wireless surcharges are not taxes; they are set by Verizon Wireless. Depending on your primary place of use, your taxes and surcharges may add 5% - 40% to your bill. -
How does Verizon Wireless calculate late payment fees?
Late fees are calculated at a rate of 1.5% of the past due balance or $5, whichever is greater, subject to any applicable law that may limit such fees.
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What Verizon Wireless service options do not require a term contract?
You can activate service without a term contract if you:
- Activate with a Verizon Wireless compatible device that you already own.
- Pay full price for a new device.
- Activate Prepaid service.
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Can I change Verizon Wireless plans during the contract term? If so, are there any required fees or contract extensions?
You may change to any qualifying plan that suits your needs at anytime without having to pay a fee or extend your contract.
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How long is the Verizon Wireless trial period?
At Verizon Wireless, we stand behind our service. If you're not completely satisfied, you can cancel service within 14 days and pay no early termination fee if you return your device. A restocking fee may apply.
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What taxes, fees and other charges am I responsible for if I cancel during the Verizon Wireless trial period? Is the activation fee refunded? Will I be responsible for an early termination fee if I don’t return my device?
If you cancel service within 14 days and return your device, then you need to pay for only the charges you incurred. The activation fee is waived if you cancel the service within the first three days. You will not need to pay an early termination fee if you return the device you purchased at a discount at the time of activation in good working condition along with all packaging and included materials. A restocking fee may apply.
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What is third-party content?
Third party content is anything you might download or access from your phone that is not developed by Verizon Wireless. Examples are apps, Ringtones, and videos.
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Can I block charges for third-party content from appearing on my bill?
We have content filters that you can set up for each wireless device number for free. These filters are similar to movie ratings and allow you to designate the type of content that the device can receive.
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With our Nationwide plans, you can also purchase Usage Controls for $4.99 per month to set usage limits for voice and messaging, restrict the time of day that the device can be used, and so on.
In addition you can add a free data block feature, which limits the device’s use to voice, text messaging, picture and video messaging. You can also block individual data services, like Media Center downloads and V CAST Video. -
What tools does Verizon Wireless offer to help me monitor and manage my data, text and voice usage? What charges, if any, apply to each of these tools?
We have several free tools you can use to manage your account and monitor your usage. You can monitor your account online or from your phone with My Verizon. We also have numbers you can call free of charge from your device to check your voice and data usage.
With our Nationwide plans, you can also purchase Usage Controls for $4.99 per month to set usage limits for voice and messaging, restrict the time of day that the phone can be used, and so on.
To find out more, visit our Tools for Monitoring Usage page or you can watch a short video about Usage Controls.
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Will you alert me before and / or after I data incur overage charges for exceeding my data plan allowances? Can I opt out of any courtesy alerts?
Verizon Wireless strives to alert you on or around the 20th day of your bill cycle if you are approaching, or have exceeded your data allowance. You can opt out of these alerts.
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Where can I learn about Verizon Wireless International Services and their costs?
To find information on our International Services, visit www.VerizonWireless.com/international.
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Can I block international roaming?
You may be able to block international roaming depending on the type of device you use, the service you wish to block, and the country to which you are traveling. Please call Verizon Wireless Global Technical Support at 800-922-0204 to evaluate your options.
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What account management tools does Verizon Wireless offer to restrict or limit the device’s use by minors? Is there a fee for using the controls?
We have content filters that you can set up for each wireless device number for free. These filters are similar to movie ratings and allow you to designate the type of content that the phone can receive.
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With our Nationwide plans, you can also purchase Usage Controls for $4.99 per month to set usage limits for voice and messaging, restrict the time of day that the phone can be used, and so on.
In addition you can add a free data block feature, which limits the device’s use to voice, text messaging, picture and video messaging. You can also block individual data services, like Media Center downloads and V CAST Video.
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Do you have a checklist that will help me choose a device and a service plan?
Yes, the Service and Device Checklist provides questions that can help guide you through choosing a device and a service plan.
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