Analog Retirement FAQs
Why is Verizon Wireless retiring its analog network?
The Federal Communications Commission (FCC) has ruled that wireless service providers may retire their existing analog networks after February 18, 2008 (the “analog sunset”). Verizon Wireless will transition to an all-digital network, which offers benefits including higher quality voice calls and faster data service, enhanced emergency 911 services and longer battery life for wireless devices.Back to top
When does the analog network retirement go into effect?
Verizon Wireless will retire its analog network on Feb. 18, 2008, and will not provide analog service after that date.Back to top
What does the analog network retirement mean to Verizon Wireless customers?
Almost all Verizon Wireless customers are not affected by this change. However, those customers with analog-only devices will not be able to place or receive wireless calls using their device after February 18, 2008.Back to top
How do I know if I have an analog device and will be affected by the analog network retirement?
Verizon Wireless notified affected customers by letter or text message in late February 2007, a full year prior to the analog network retirement. All customers with AMPS only handsets were notified of the transition (a second time by letter, bill insert, text message or telephone) by June 2007 and additional notifications are planned for approximately September and December 2007. The notification outlined steps affected customers should take to ensure service is not interrupted when the analog network is retired. If you received the notification, please call Customer Service. If you did not receive a notification, but believe you have an analog handset, please call Customer Service. If you are a prepay customer, you must visit a Verizon Wireless Retail Store.Back to top
Do I have to change my calling plan to upgrade to a digital phone?
If you do not have a digital calling plan today, a Verizon Wireless digital calling plan is required when activating a digital phone. Digital phone benefits include higher quality voice calls and faster data service, enhanced emergency 911 services and longer battery life for wireless devices. For information on calling plans or upgrading a device, visit Verizon Wireless.Back to top
What if I have a dual-mode phone?
Customers with dual-mode phones may experience some changes in their roaming coverage after February 18, 2008. To continue receiving the most coverage possible, consider upgrading to a device with increased digital capability before February 18, 2008. For the most detailed and up to date coverage information, visit Coverage Locator.Back to top
How can I be sure my phone is digital and will work after February 18, 2008?
In most cases, an icon will show on the phone display indicating the phone has digital capabilities. Check your manual or the Equipment Guide on our website for more information.Back to top
Where can I get information on Verizon Wireless products, calling plans and services?
Information on all Verizon Wireless products, calling plans and services can be found by visiting Verizon Wireless.Back to top
Where can I see the coverage that is available with Verizon Wireless digital calling plans?Back to top
How does the type of phone I have affect my roaming coverage?Back to top