Local Number Portability FAQs

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1. How do I join Verizon Wireless and keep my current phone number?

   This process is called porting. For more information on how to port your number see our How to Use Guide. 
   

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2. Should I cancel my existing service before porting my mobile number to Verizon Wireless?

   No. Your number must remain active and free from any other change orders during the porting process. Once your number successfully ports to Verizon Wireless your old provider’s account will disconnect automatically.
   

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3. What is local number portability?

   Local Number Portability is a government mandate that requires wireless and landline service providers to allow customers with eligible phone numbers to retain their phone numbers when changing service providers.
   

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4. How do I know if my current number is eligible to be ported?

   There are a variety of factors that can affect your number’s porting eligibility. Check your number’s eligibility online.
   

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5. How long will it take to port my number?

   This depends on the type of service you have with your old provider.
   

   • Wireless – It generally takes 4-24 business hours to complete your port.
     
     
   • Landline – It generally takes 2-10 business days to complete your port.
   Note: These are minimum time frames. With certain circumstances it could be longer.
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6. Will Verizon Wireless charge me any fees for porting my service?

   We don’t charge a specific fee for porting numbers to or from our service. However when porting out of Verizon Wireless, you may incur an ETF charge and any accrued charges, if you port out before the end of your minimum contract term.
   

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7. What happens to calls while the port of my number is being processed?

   Please see our Porting Information Guide to learn about how your calls are managed while your port is being processed.
   

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8. What happens to my old service once my number finishes porting?

   Your old service will disconnect automatically once the port is complete. Please check with your previous service provider for next steps.

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