Multimedia Messaging FAQs FAQs
What is Multimedia Messaging?
Multimedia Messaging allows you to do all of the following:
- Send picture and video messages that include sound.
- Send messages to multiple people at once.
- Attach an address to your message. The address could be your location, or a point of interest, like a store or restaurant.
- Attach a vCard.
Note: Devices that can record and send videos are also picture messaging-capable. Therefore, you can also capture photos and send and receive picture messages. However, not all picture messaging devices have video-capture capabilities.Back to top
How can I get multimedia messaging for taking and sending photos or videos?
To send and receive pictures, you need to have a device capable of taking photos and be provisioned for multimedia messaging service.
To send and receive videos, you need to have a device capable of video messaging and be provisioned for multimedia messaging service. When you are provisioned for multimedia messaging service, you’re able to send and receive multimedia messages.Note: Devices that can record and send videos are also picture messaging-capable. Therefore, you can also capture photos and send and receive picture messages. However, not all picture messaging devices have video-capture capabilities.
Back to top
Will I be able to send and receive photos and videos right away with my new device?
Yes, if your device is capable of multimedia messaging, you can send and receive photos and videos right away.Back to top
What is the maximum picture resolution I can take using the camera on my device?
The maximum picture resolution will vary based on the type of device you have. Please refer to your device's user guide for information on adjusting the resolution.
Back to top
Can I send and receive multimedia messages with someone on another domestic mobile network?
Yes, you can send and receive multimedia messages with the following wireless carriers:
Chariton Valley Iowa Wireless Simmetry PCS
Alaska Wireless Chinook Wireless
Alltel Cincinnati Bell
Long Lines Sprint Nextel All West Copper Valley
Metro PCS SRT Communications AT&T Cricket Wireless MobiPCS SunCom Wireless Bluegrass Cellular Dobson Mojave Wireless SureWest Wireless Boost Mobile Eagle Telephone /
Snake River PCS
NEP Wireless Syringa Wireless Cambridge Edge Wireless Nex-Tech
T-Mobile Carolina West Epic PCS nTelos UBET Communications CC Communications Farmer's Mutual
Nucla / Naturita
Union Tel Cell One
Farmers Wireless Pace Cellular /
US Cellular Cell One
San Luis Obispo
Hargray Pioneer Wireless Viaero Wireless Cellular one of
E. Central Illinois
Virgin Mobile USA Cellular One of
IMMIX Wireless Rural Cellular West Central Wireless Cellular One of
Inland Cellular Silver Star PCS XIT Communications
Note: With regard to video messages, AT&T will only accept video messages with file sizes of 100 KB or less. If this size is exceeded, AT&T will deliver the message, but not the video attachment. Verizon Wireless devices are capable of recording videos up to 30 seconds in length with a file size of 200 KB. Before sending your video message to an AT&T customer, check the size of the video to make sure it is 100 KB or less. All video messages sent from AT&T customers to Verizon Wireless customers will be delivered.
Back to top
Can I combine both pictures and videos within a message?
Yes. However the ability to combine both pictures and videos within a message will vary based on the device type.Back to top
What is International Messaging?
With International Multimedia Messaging, you can send and receive picture and video messages with wireless subscribers from any of the carriers listed in our International carrier list.Back to top
How many pictures and videos can I save on my device?
It depends on how big the pictures and videos are and how much storage space is available on your device. To free up space, it's a good idea to upload your pictures and videos to your online photo album.Back to top
Will multimedia messages in my device's inbox expire?
No, messages you receive on your device remain in your inbox until you delete them.Back to top
Sending and Receiving Messages
Can I send pictures and videos to an e-mail address?
Yes. Simply type the email address into the To field of your device’s messaging application.Note: Multimedia messages addressed to Vtext.com email addresses (e.g., email@example.com) will display as standard text messages. The 160-character limit will apply, and photos, sounds, other graphics or videos will not display. We don’t recommend sending multimedia messages to Vtext addresses.
Back to top
Can I send multimedia messages to my friend's non-Verizon Wireless device?Back to top
How do I send international multimedia messages?
To send an international multimedia message:
- Locate the country and the carrier of the mobile number to which you want to send the message.
- In the To field on your device, enter the international dial code, then the country code, and finally the international mobile number.
- Attach a photo and select Send.
Note: Refer to the international carrier list for dial code information. Back to top
How much does it cost to send or receive a domestic multimedia message?
Multimedia Messages - Pay as you go: It costs $0.25 per recipient to send a message (including sounds and text) and $0.25 to receive a message. It takes about one minute or less to send a picture message with a single photo or graphic and up to 1,000 text characters (actual time varies by message size). It takes about two minutes or less to send a video message (actual time varies by message size).Multimedia Messaging Monthly Plans: If you subscribe to a messaging plan that includes a monthly multimedia message allowance, each multimedia message sent and received will be deducted. If you exceed your multimedia messaging monthly allowance, excess messages sent and received will cost $0.20 each.
Back to top
How much does it cost to send or receive multimedia messages to or from an international mobile number?
It costs $0.50 per recipient to send an international multimedia message and $0.25 to receive a message.Note: Sending and receiving multimedia messages from Canadian carrier mobile addresses is considered the same as a domestic multimedia message. Each message will apply to your existing messaging allowance, or if you are on a pay as you go messaging plan, it will cost $0.25 per message per recipient.
Back to top
Will I get charged extra while sending or receiving a multimedia message while roaming internationally?
Yes, you'll receive an extra charge while roaming internationally. When sending or receiving a multimedia message domestically, there isn’t a data transport charge. The message itself is either $0.25 or deducts from any applicable messaging package. While traveling internationally, the following data transport charges apply on top of the message charge when sending or receiving picture and video messages:
Data Roaming Rates
- Canada - $0.002 per KB
- Mexico - $0.005 per KB
- All others - $0.02 per KB
- VGA (0.3 megapixel) camera devices - 80 KB
- 1.2 and 1.3 megapixel devices - 150 KB
- 2 megapixel devices - 225 KB
- 3 megapixel devices - 425 KB
- 5 megapixel devices - 750 KB
- Video Messages - 200 KB to 350 KB maximum
For example, a 2 megapixel picture message would be 225 KB times the above rates, equaling approximate charges of $0.45 in Canada, $1.13 in Mexico and $4.50 in all others.
- These are approximate average picture capture sizes. Creating a slide show or adding sound and text to the multimedia message can grow the file size larger to a maximum of 500 KB for devices that have less than a 5 megapixel camera and up to 1.2 MB for 5 megapixel devices.
- To reduce the size of the message, you can reduce the resolution of the pictures before capturing, or in the case of a video message, shorten the record time.
Back to top
Can I send multimedia messages to more than one person at a time?
Yes, you pay $0.25/message per recipient regardless of how many recipients you send it to (up to 10 recipients). For example, if you send a multimedia message to three recipients in one message, the charge would be $0.75 (three recipients multiplied by $0.25).Back to top
Can I take and send pictures and videos anywhere in the country?
You can take a picture or record a video anywhere you are, even outside of the United States. However, you can only send and receive multimedia messages when you are within our National Enhanced Services Rate and Coverage Area.
Back to top
What size are the pictures and videos I can send in a multimedia message? Can I change the size?
The file size of pictures taken with your device will vary based on the picture resolution and quality settings within the device. Refer to your device’s user guide for more information on these settings. Some devices, with cameras 2 megapixels and larger, may automatically reduce the file size of large videos down to the maximum 500 KB limit before sending.
Back to top
Can I still send normal text messages with a multimedia messaging device?Back to top
If my device is turned off, will I still receive multimedia messages?
Yes, if your device is turned off, you’ll still receive messages. If your device isn’t receiving service (e.g., you're on an airplane or driving through a tunnel), your messages will be stored for up to five days. As long as you turn on your device within that time period while in the National Enhanced Services Rate and Coverage Area, your messages will be forwarded to your device.Back to top
How many text characters can be entered into a multimedia message?
The maximum number of characters that can be entered into a multimedia message is 400 (a space counts as one character) per slide and up to nine slides.Back to top
Can I control how and when I receive multimedia messages on my device?
Your multimedia messaging device is configured to automatically download and display new multimedia messages. You may configure your device to notify you when a new multimedia message is received (prompt mode).Back to top
When in prompt mode, before a new multimedia message is downloaded to your device, you will receive a non-billable notification. The notification will include the sender's email address or mobile number and give you the option of downloading the message, delaying download until a later time, or rejecting the message. If you reject the message, it won’t be downloaded, and you won’t be charged for it. For instructions on how to configure your device to prompt mode, please refer to your device manual.
Can I add a voice memo to any picture message?
Yes, if you send your picture message to a Verizon Wireless picture messaging device or email address, the recipient will be able to hear your memo as part of the slide to which it was added.Voice memos can’t be added to video messages. The only sound available for a video message is the sound captured during the video recording.
Back to top
What’s the difference between the Multimedia Messaging online album and Backup Assistant Plus?
Unlike the online album storage, with Backup Assistant Plus you can store any photos and videos (not just multimedia messages), music and documents. You also get an app for your tablet, Smartphone and computer. Additionally, Backup Assistant Plus is designed to help you protect, share, manage and play back your media. Refer to the chart below to see the difference in cost.
Multimedia Messaging Online Album
Up to 75 messages
Backup Assistant Plus
500 MB (over 100 photos)
Back to top
Note: As of 3/29/13, you won’t be able to activate a Pix Place online album; only active Pix Place users can continue using it.
Can I create photo albums using Backup Assistant Plus?
Yes, with the Backup Assistant Plus service, you can upload photos and create albums.Back to top
Am I able to send multimedia messages from Backup Assistant Plus?
Yes, you can send picture, video and email messages with Backup Assistant Plus.Back to top
Can I still send multimedia messages from my phone even though Pix Place is only available to active users?
Yes, changes to the online album service will not impact your ability to send multimedia messages from your phone. However, the recipient of your message may or may not be able to view the message depending on the recipient phone’s capabilities and whether or not the recipient has an active Pix Place account.Back to top
How do I view multimedia messages sent to me if my phone can’t receive them?
If you don’t have an active Pix Place account, you’ll need to upgrade to a phone that has a camera feature to view multimedia messages.Back to top
When I try to send a multimedia message, why do I sometimes receive a text message that states it can’t be delivered?
As of 3/29/13, phones that don’t support multimedia messages won’t be able use the online album service to view them unless the recipient already has an active online album account. If the recipient doesn’t have an active account, the message won’t be delivered and you’ll be notified by text message.Back to top
Why can’t I send a message when selecting “Send Multimedia Message” through the online Pix Place messaging service?
The ability to send a multimedia message using Pix Place requires an active online album account. As of 3/29/13, you can longer create new, free Pix Place online album accounts.Back to top
Why am I notified that the upload wasn’t successful when I try to upload photos from my phone’s “Upload to Online Album” feature?
As of 3/29/13, the “Upload to Online Album” feature will only be made available to active online album subscribers.Back to top
Why am I unable to access my Pix Place online album from my phone’s web browser?
As of 3/29/13, only active Pix Place online album subscribers will be able to access the website.Back to top
Why am I unable to send an email to some people with Pix Place email addresses?
As of 3/29/13, only recipients with an active online album account may receive emails using a Pix Place email address. You’ll receive a text message stating that the message wasn’t delivered if the recipient doesn’t have an active account.Back to top