Back to previous page

Email and Web for PDAs/Smartphones FAQs

General Information

  1. What is Email and Web for Smartphone?

    Email and Web for Smartphone lets you bring the email experience with you while you are on the go. You can access your Inbox, read emails, reply and forward, and delete emails just like you do on your computer. Email and Web for Smartphone lets you know if you get new email. All of this is available in just a few clicks on your mobile phone.

    Back to top

  2. Which email services can I use on Email and Web for Smartphone?

    Email and Web for Smartphone currently supports many third party email service providers such as Yahoo!® Mail, Windows Live® Hotmail®, AOL®, AIM, and Verizon.net accounts. You can configure your own POP3 and IMAP accounts as well.

    Back to top

  3. How does accessing Email for Smartphone affect my email experience on the computer?

    You can be logged into your email account both on the phone and on the computer simultaneously. When you delete, read, or move emails using Email and Web for Smartphone, the changes will be reflected when you sign in on your computer.

    Back to top

  4. Can I use more than one email account with Email and Web for Smartphone?

    Yes.

    1. From the starting screen where the accounts are listed, select "Add Account."
    2. Once you’ve entered your sign in details and signed in successfully, the account is added to your account list.
    You can select whether you want new message alerts for each of your accounts.

    1. To do this, sign into the account and go to "Menu."
    2. Then select "Settings."
    3. Choose "Account" and check the option “Keep My Inbox up to date.”
    Also, it is recommended to check the option to save your password in the sign in screen to avoid having to enter your password each time you want to use your email account.

    Back to top

Installing Email and Internet for Smartphone

  1. How do I install Email and Web for Smartphone on my phone?

    You can download Mobile Email under Get It Now®. Mobile Email is likely to be found under the "Email" category.

    1. You can generally find the Email Category by going to "Tools on the Go."
    2. Then select "Get New App."
    3. Choose "Email."
    Note: In order to use Mobile Email, your device must be Get It Now enabled. Contact your company's representative for more information.

    Back to top

  2. Where can I find Email and Web for Smartphone on my phone?

    Look for Mobile Email under “Get It Now®.” Mobile Email should be found in the same category you downloaded it from. This may be different for different devices.

    Back to top

  3. I’m being told to update my Email and Web for Smartphone, what do I do now?

    Whenever a new version of Email and Web for Smartphone is released, you are prompted to update your Email. This may enhance existing features, introduce new features, or add new email services. If your phone loses connection while updating, simply start Email and Web for Smartphone again when you have signal; if the update had not been complete, it will ask you again. The application will exit to download the updates. When it’s done, go to Get It Now® to start Email and Web for Smartphone again.

    Back to top

Using Email and Web for Smartphone

  1. How do I start using Email for Smartphone?

    1. Start the Mobile Email application on your phone.
    2. From the idle screen, navigate to "Messaging," and select "Mobile Email."
    3. Select your email provider.
    4. In the sign-in screen, type in your user name and password. It is recommended to leave the “Remember Password” checkbox checked (or check it if it is unchecked by default), so you don’t have to enter the password again next time around.
    5. Press the "Sign In" button. If the user name and password you’ve entered were correct and validated, you will see your inbox.

    Back to top

  2. How do I know when I have a new email via Email and Web for Smartphone?

    Email and Web for Smartphone will give you a new email alert whenever you get new messages within a couple of minutes. When you get this alert, you can either dismiss it or open your Email service to check your Inbox.

    If you want to turn off the new message alerts:

    1. Go to "Options."
    2. Select "Settings."
    3. Then uncheck the "New message alerts" checkbox.

    For Smartphone’s using the Palm® OS a small bell will appear at the top left of the screen when you get a new message.

    Back to top

  3. Can I see, send, or forward attachments using Email and Web for Smartphone?

    If there is an attachment, you will see a small paperclip icon beside the email. You can open the attachment if its file type is supported. You can forward the attachments by simply selecting the email, going to “Options,” and selecting “Forward.” On the bottom of the compose screen, you will see a message “Forwarded email attached.” This forwarded email will contain the attachment if the application’s size limit was not exceeded.

    Back to top

  4. Is there a size limit to the attachments I can send, forward, and receive via Email and Web for Smartphone?

    Yes, the following are the size limits for sending, forwarding and receiving attachments:

     Sending Attachments   4 MB   
     Receving Attachments   4 MB 
     Forwarding Attachments     2 MB 

    Back to top

  5. Are emails that I delete from my phone really deleted from my Inbox?

    Yes. Deleting an email from Email and Web for Smartphone is the same as deleting it on your computer; typically, the deleted message will be moved to the Trash/Deleted folder.

    Back to top

  6. How do I get my contacts’ email addresses to send an email via Email and Web for Smartphone?

    • Email addresses that you’ve recently used from your phone are automatically stored in a list called "Sent."
    • Email addresses of people you’ve received emails from are also stored in a list called "Received."
    It is also a good idea to save addresses to your phone to ensure that you have it next time you need it. For any mail you receive, use the "Save to Phone" option to save the address on your phone’s contact list. To insert an address to the To:, Cc:, or Bcc: field, press "Look Up." You can then choose an address from the Sent list, the Received list or the Contacts list.

    Back to top

  7. Are there spam filters associated with Email and Web for Smartphone?

    Email and Web for Smartphone delivers the contents of your email account exactly as they are on your computer. If you have set the spam filters on, then they’ll stay active on your phone.

    Back to top

  8. How do I use signatures with Email and Web for Smartphone?

    A signature is typically a short personal message including your name that gets added at the bottom of each email you send. You can set the signature and check or uncheck the "Signature" checkbox in "Settings." If you have it checked, the signature you define in Settings will show up inside the Body box in the compose screen.

    Back to top

  9. Can I organize by folders in Email and Web for Smartphone?

    Yes, you can organize your emails into folders as you would on your computer.

    To do this:

    1. Go to "Options."
    2. Select "Move."
    3. Check all the messages you would like to move, and then select a folder to move them to.
    4. These messages will disappear from the original folder and appear in the destination folder.

    Back to top

  10. Do all email accounts work in the same way with Email and Web for Smartphone?

    No, if you are using a POP or IMAP account (e.g. Verizon.net or something defined using the “Other” category), depending on the service and your settings, the service may have some limitations. For example, your emails may be downloaded and removed from the server, deletions may be permanent, alerts may not be available, and your folders may not be available.

    Back to top

Troubleshooting

  1. Why am I getting a “Failed Login” error in Email and Web for Smartphone?

    If you get this error, check that you’ve entered your user ID and password correctly in the Sign In screen. In many cases passwords are case sensitive so it is important to use the correct capitalization.

    Back to top

  2. I use Email and Web for Smartphone. Why is my Inbox always empty or why do I only see my newest emails?

    This problem can occur if you are using an email account other than Yahoo!® Mail, Windows Live® Hotmail®, AOL®, AIM, and Verizon.net accounts. With some POP accounts when you download an email it may be removed from the server and no longer available to download. If you are signed in on your PC and have set up your account so that emails get downloaded automatically, the emails will be downloaded to your PC and deleted from the email server; they are therefore no longer available for download to your Smartphone.

    You can solve this issue by changing your PC settings so that a copy of your emails is kept on the email server.

    Back to top