Global Data Connect

1. What does it mean to use my smartphone as a tethered modem or mobile hotspot?

   This is an extension of Mobile Broadband Connect service, providing high-speed wireless Internet access while operating outside the U.S., using a global capable phone as a tethered modem for your notebook. It provides service in more than 200 countries, more than 125 with 3G speeds.
   
   

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2. Are there equipment or service requirements to use tethering or mobile hotspot internationally?

   Yes, service requires:
   

   • A capable device: please refer to our list of available devices
   • A pricing feature added to your line
   • A SIM card inserted in the device
   • A qualifying unlimited domestic feature or plan
   To activate, contact a Verizon Wireless representative by calling (800) 922-0204 or visit a Verizon Wireless Store.
   
   BlackBerry® Storm2™ 9550 requires Research In Motion (RIM®) 5.0.0 release 1206 (platform 4.2.0.323/applications 5.0.0.713) or higher software update. Refer to the Software Update page for information.*
   
   BlackBerry Tour™ 9630 requires Research In Motion (RIM®) 5.0.0 release 1242 (platform 4.2.0.334/applications 5.0.0.732) or higher software update. Refer to the Software Update page for information.*
   
   HTC Touch Pro2™ requires ROM:4.01.605.15/Radio: 2.35.00WV or higher software update. Refer to the Software Update page for information.*
   
   * VZAccess Manager software update required. Go to the VZAccess Manager website to update software.
   
   
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3. Can I still use my smartphone as a tethered modem or mobile hotspot if I do not have one the devices supported above?

   If your device is not in the list of GSM country supported devices, it is still available in CDMA countries for all smartphones. For a list of supported countries, click here.
   
   To activate a capable feature, contact a Verizon Wireless representative by calling (800) 922-0204 or visit a Verizon Wireless Store.
   
   

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4. What countries can I travel to and have data access while tethering or using mobile hotspot?

   For a complete list of supported countries, click here. Rates vary by country.
   
   View Network Selection Instructions
   
   

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5. Is high-speed data service available internationally?

   High speed data service is available in over 125 countries. Visit the GlobalAccess Connect Plans & Coverage page for details.
   
   View Network Selection Instructions

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6. Can I tether my device in international countries without an allowance based feature?

   A domestic Mobile Broadband Connect feature will allow your device to tether and access the Internet in many countries at pay-per-use Megabyte rates. When traveling outside the United States, pay attention to warning messages in VZAccess Manager that will indicate charges can be as high as $20.48 per Megabyte. Click here for supported countries, rates and details. Adding the appropriate global data feature to a capable device will provide you with a Megabyte data allowance in select countries rather than paying on a strictly pay-per-use Megabyte basis for international usage.

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7. Can customers use Mobile Broadband Connect on Mac® OS?

   No, it is not supported on Mac OS. At this time, Mobile Broadband Connect is only supported on Windows operating systems. To see device compatibility, click here.

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8. If I have technical problems while traveling, how do I get assistance?

   Simply call the Global Services Technical Support Team:

   • Inside the United States: (800) 922-0204
   • Outside of the United States: Please dial the appropriate calling code for the country you are in and then (908) 559-4899
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