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Premium Voice Mail

General Information

  1. Do I need to set-up my voicemail box if I subscribe to Premium Voice Mail?

    Yes, your voice mail box must be created and set up prior to using Premium Voice Mail. If you have already set-up your voice mail box, then your new and saved voice mails, settings and greetings will automatically be transferred to your Premium service.

    If you have not already set-up your voice mail box, then dial *86 from your device and follow the prompts to establish your password, name, and greeting.

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  2. How do I subscribe to Premium Voice Mail?

    For My Verizon customers:

    Sign in to My Verizon select “My Services” > “My Plan” and then “Add/Remove” features.

    For Business customers:

      1. In My Business Account, go to “Account Maintenance” > “Lines & Services” and select “Add / Remove Features” in the dropdown for the desired Wireless Number.

        Or

        In Verizon Enterprise Center, go to “Accounts & Maintenance” > “Manage Wireless Lines & Services” and select “Add / Remove Features” in the dropdown for the desired Wireless Number.

    1. Select Premium Voice Mail, and complete the steps to add the feature.

    Premium Voice Mail is not available to Prepay customers.

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  3. How do I set up the Premium Voice Mail features?

    Dial *86 and follow the voice prompts.

    For more specific steps, please review the Premium Voice Mail Services page.

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  4. What is the difference between the voice mail products that Verizon Wireless offers?

    Please review the chart to compare features and benefits.

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  5. Can Premium Voice Mail be used with any device?

    Yes, Premium Voice Mail is available on every device offered by Verizon Wireless.

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  6. How do I set up and manage Caller ID-based greetings for Premium Voice Mail?

    To set-up and manage Caller ID-based greetings:

    1. Dial *86 or 10 digit MDN and enter Password.
    2. Follow prompts to Select Personal Options > Record Greetings > Caller ID-based Greetings.
    In Caller ID-based greeting menu, customers can create, modify, delete and name greetings.

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