Back to previous page

Data Session Call Waiting (CPOP)

General Information

  1. What is CPOP?

    CPOP (Circuit Precedence over Packet Data) is a new feature that has been added to all 1X-capable devices at Verizon Wireless. Unless you subscribe to Verizon Wireless’ Push to Talk feature, CPOP will allow you to receive your incoming voice calls even while you are engaged in an active data session. This feature already exists on Verizon Wireless EVDO-capable devices, but now it also will be functional when the user of an EVDO-capable device is engaged in an active 1X data session outside of the EVDO coverage area.

    Back to top

  2. How do I get CPOP?

    CPOP (Circuit Precedence over Packet Data) functionality has been automatically added to your account, so you do not need to do anything to get CPOP. It all has been done for you.

    Back to top

  3. How will having the CPOP feature benefit me?

    CPOP (Circuit Precedence over Packet Data) is a new feature that is being added at no additional cost. Prior to having CPOP-enabled on your account, any voice calls that you received while actively engaged in a 1X data session would go directly to voice mail. Now, with CPOP enabled on your account, you will have the option to answer those incoming voice calls.

    Back to top

  4. What do you mean by a data session?

    Your Verizon Wireless device comes with application software built into it. Your device is capable of receiving information such as news, entertainment, sports updates, stock quotes, etc. Additionally, your device may be able to browse the Internet, take and send pictures and/or download videos, music, games or ring tones. By performing any of these applications with your wireless device, you essentially are engaging in a data session.

    Back to top

  5. How will I know that I am getting an incoming voice call when I'm engaged in a data session?

    Your regular device notification will occur (i.e., either your ringer, or your phone’s vibrate function will activate as normal). Additionally, the display on your wireless device will indicate that you may either a) quiet the call notification or b) ignore the call and let it go to voice mail.

    Back to top

  6. If I am actively engaged in a data session and get an incoming voice call, how do I answer the call?

    The call can be answered by pressing "SEND" on your device keypad. By answering the voice call, your data session will be placed in dormant mode.

    Back to top

  7. What happens to my data session when I take an incoming voice call?

    The data session is held in dormant mode. You will be able to resume your data session upon ending the incoming voice call that you chose to answer.

    Back to top

  8. How do I return to my data session after I am finished with an incoming voice call that I choose to take?

    Unless you are using a Palm Treotm 650 Smartphone, your data screen will be displayed as soon as you have ended your incoming voice call. In the case of the Treo 650, you can return to your data session through the following steps:

    1. Complete the voice call by pressing "Hang up all" on the display.
    2. Press the "Home" key on the Treo 650 keypad.
    3. Press web icon on to re-launch data session.

    Back to top

  9. How does air time billing work when I take a voice call during a data session?

    Airtime billing for the incoming voice call will be incurred and will be billed at the rate detailed in your voice calling plan. Airtime billing for the data session will be dependent upon whether you subscribe to any additional data feature, or upon the type of data feature to which you do subscribe. Here are the options of Data Feature Subscriptions with their corresponding billing results:

    • You do not subscribe to an extra data feature: Billed airtime for the data session.
    • You subscribe to an unlimited data feature: You will not be billed airtime charges.
    • You subscribe to a MB Allowance plan: If allowance exceeded, KB Usage billing applies.
    • You subscribe to an MOU data feature: Billed airtime for data session.

    Back to top

  10. What if I do not want my data session interrupted? How can I prevent an incoming voice call from interrupting my data session?

    You have the ability to disable the CPOP (Circuit Precedence over Packet Data) feature from your device, or you can simply ignore the incoming call and let it go to voice mail. The following codes can be dialed from your device keypad to either deactivate or reactivate the CPOP feature.

    Deactivate CPOP: Dial *7650 (Prevents Voice Call from interrupting Data Session)

    Reactivate CPOP: Dial *765 (Allows Voice Call to Interrupt Data Session)

    Back to top