Caller ID & Caller ID Blocking FAQs

General Information

1. What is Caller ID?

   Caller ID allows you to see the caller's phone number before you take the call. Caller ID may display the number of the person calling on your wireless phone (for all unblocked numbers). It may also display the name of the person if you've stored it in your phone's memory. Calls can usually be returned by pressing one button. Visit the Caller ID Feature page for more information.

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2. What is Caller ID Blocking?

   Caller ID Blocking allows you to block your number from being displayed through Caller ID and can be done either permanently or temporarily. Please note that you can’t block your number from appearing when calling certain numbers, such as 800 numbers and 911.

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3. What is City ID?

   City ID is an enhanced mobile Caller ID service that displays the city and state information of each incoming call. For more information on City ID, visit the City ID FAQs page.

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4. How do I block Caller ID on a per-call basis?

   To block on a per call basis:

   1. Press *67.
      
      
   2. Dial the number you wish to call (including area code).
      
      
   3. Press the Call button. The words "Private," "Anonymous," or some other indicators will appear on the called party's Caller ID device instead of your mobile number.
   
   Note: Calls to 800 numbers can't be Caller ID-blocked.
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5. Can I block Text, Pix and Flix messages?

   Yes. You can add blocking services for the wireless number you wish through Account Maintenance by doing the following:
   
   

   1. Mouse over the Account Maintenance tab and click Lines and Services.
      
      
   2. Identify the wireless number you would like to manage and select Add / Remove Features from the dropdown menu.
      
      
   3. Click Continue.
      
      
   4. Add or remove blocking features from the Block Services section of the Add / Change Features page, and then click Continue.
      
      

   Note: Block-feature availability is based on the device and plan you have selected. The blocking feature you are looking for may not be available for the device/plan combination you’ve chosen. For example, if your device is not Internet-capable, the Block Web Access feature will not be available for it.

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6. How can I block a restricted number from calling me?

   Sorry, we do not offer this service at this time.

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7. I have Caller ID block on my phone, how do I call a number that does not accept blocked calls?

   In order to unblock information for one call only, press *82 before dialing the number. This is free of charge and will only unblock your number for that one call.

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8. Can I see blocked numbers of incoming calls on the call detail section of my bill?

   No, this information is not available due to privacy reasons. The text "Unavailable" will display instead of a blocked number.

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