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Call Waiting FAQs

General Information

  1. How does Call Waiting work?

    When you're on call and a second call comes in, you'll hear a tone to let you know that you have another call. When that happens, you have two choices:

    1. Put the first call on hold by pressing "Send." You'll automatically be connected with the second call. To return to the first call, press "Send" again. To switch between the two calls, press "Send."
      -OR-
    2. End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.
    To cancel Call Waiting: Before a call, dial *70 + the 10-digit number you are calling + "Send."

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  2. Why doesn't my Call Waiting work?

    Go to the Change Features page in My Verizon to ensure you have the feature on your account.

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  3. How is Call Waiting billed?

    Airtime charges are incurred on all calls answered through Call Waiting. There is no monthly fee on most Verizon Wireless plans; however, a fee may apply on some retired plans. If you have two calls going on at the same time, you will be billed airtime for both calls.

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  4. Where will Call Waiting work? Will it work when I am roaming?

    Call Waiting works within the National Enhanced Services Rate and Coverage Area. If you have a Nationwide Plan, you will not incur roaming charges when using Call Waiting. If, however, you do not have a Nationwide Plan and Home Coverage Area is smaller than the National Enhanced Services Coverage Area, you will incur roaming charges for both calls when using Call Waiting outside of your Home Coverage Area.

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  5. Can I disable Call Waiting?

    Yes, you can disable it temporarily by pressing *70 before dialing a number.

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  6. If I don't answer the call waiting tone, will the call go to voice mail?

    Yes, you will hear a short tone. After you hear the Call Waiting tone, you will have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox.

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