Motorola Xoom™ 3G to 4G LTE™ Upgrade FAQs

General Information

1. How long do I have to upgrade my XOOM to 4G LTE?

   The XOOM upgrade process will only be supported until March 31, 2012. The upgrade request website will be retired on March 31, 2012. All XOOM devices for upgrade must be received by Motorola by April 11, 2012 in order for processing to occur.
   

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2. Why should I upgrade my Motorola Xoom™ from 3G to 4G LTE™?

   4G LTE is the next generation of wireless. It will provide network speeds that are up to 10 times faster than 3G when you’re within the 4G LTE coverage area. Verizon’s 4G LTE network is the fastest, most advanced 4G network in America. Maximize the experience on your Motorola Xoom with 4G LTE — download songs in seconds and movies in minutes and video chat live using Google Talk™ without any network interruptions.

   Google and the Google logo are trademarks of Google, Inc.

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3. When will the Motorola Xoom™ 4G LTE™ upgrade be available?

   We expect to offer the 4G LTE upgrade shortly after launching the Motorola Xoom. For more information, visit our Upgrade Information page and register your email address. You’ll receive an email notification once the upgrade becomes available along with simple instructions for getting your device upgraded.
   

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4. Where is Verizon Wireless 4G LTE™ available?

   Visit the 4G LTE coverage map  to find out the coverage in your area.

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5. How do I upgrade my Motorola Xoom™ from 3G to 4G LTE™?

   Visit our Upgrade Information page  to view the Getting Ready Guide. The guide provides simple instructions for shipping your device to Motorola  for the 4G LTE upgrade.

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6. What data speeds can I expect once I upgrade my Motorola Xoom™ to 4G LTE™?

   Verizon’s 4G LTE network delivers an average throughput of 5-12 megabytes per second (Mbps) downlink and 2-5 Mbps uplink.
   

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7. How much will it cost to upgrade my Motorola Xoom™ from 3G to 4G LTE™?

   There is no additional cost for the 4G LTE upgrade.

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8. Do I have to change my plan once I upgrade my Motorola Xoom™ to 4G LTE™?

   No, you will not have to change your plan when the 4G LTE upgrade is complete.

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9. Do I need to back up content on my Motorola Xoom™ before initiating the 4G LTE™ upgrade process?

   Although it’s not required, we strongly recommend that you back up any personal content, such as pictures, files, applications, programs or personal information, before shipping your device to Motorola for upgrade. See the Getting Ready Guide for step-by-step instructions.

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10. How long will I be without my Motorola Xoom™ while the 4G LTE™ upgrade is being performed?

    You will be without your device for approximately six business days from the time you ship your Xoom to Motorola.
    

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11. How do I track the upgrade progress for my Motorola Xoom™?

    You will receive a confirmation email once Motorola has received your Xoom. The notification will contain a link to track the status of your return shipment.
    

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12. Will I have to reload all my content and reconfigure my Motorola Xoom™ after completing the 4G LTE™ upgrade?

    Although we do recommend that you back up all your content as part of the upgrade procedure, you will have the option of encrypting (password protecting) the content and configuration settings of your device as part of this process. This option will keep your content secure throughout the 4G LTE upgrade.

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