Mobile Unified Communications Client FAQs

General Information

1. What is Mobile Unified Communications Client?

   Mobile Unified Communications (Mobile UC) Client is a business solution comprised of an app and an optional docking station. It allows you to use standard IP desk phone features (such as call hold, transfer and conference capabilities) on your compatible Android™ Smartphone.

   Back to top
2. What do I need to use Mobile UC Client?

   In order to use Mobile UC Client, you must meet the criteria below.
   
   

   • You must be either a US business or government customer.
     
     

   • Your company must have one of the following IP Private Branch Exchange (PBX) platforms with the features listed below enabled and properly configured.
     
     

     • Cisco® platform (version 6.1.4 or higher) with the following features:
       
       
       • Mobile Connect
         
         
       • Mobile Voice Access
         
         
       • Enterprise Feature Access with Two-Stage Dialing
         
         
       • Simultaneous Ring
         
         
     • Avaya® platform (version 5.2 or higher) with the following features:
       
       
       • Support for EC500 (Extension to Cellular)*
         
         
       • Support for SIP devices (SIP Enablement Server)†
         
         
       • DHCP Services to support option 224 (Voice VLAN assignment)
         
         

   If you have any questions about your company’s PBX platform or features, contact your IT administrator.
   
   

   • You must have a compatible Android™ Smartphone.
   
   * Requires software licenses.
   † Requires a SIP Enablement Server to provide SIP services.
   
   Back to top
3. What Smartphones can be used with the Mobile UC Client app?

   The Mobile UC Client app is compatible with the following Smartphones:

   • Droid X by Motorola
   • Droid X2 by Motorola
   • Droid 2 Global by Motorola
   • Droid 2 by Motorola
   • Droid 3 by Motorola
   • Droid Pro by Motorola
   
   

   DROID is a trademark of Lucasfilm, Ltd. and its related companies. Used under license.

   Back to top
4. Does using Mobile UC Client change the way 911 calls are handled?

   While your Smartphone is docked, all outgoing 911 calls are handled according to the PBX policies set up by your IT administrator, including location identification and tracking.

   While your Smartphone is undocked, either in business or personal identity mode, calls to 911 are handled according to the standard 911 functionality for your Smartphone.

   Back to top
5. Would my business have to purchase any additional hardware in order to use Mobile UC Client?

   No, your business is not required to purchase additional hardware. Using Mobile UC Client requires the following components:

   • A compatible PBX infrastructure
   • A configuration file for each Smartphone, which is created and distributed by your PBX administrator
   • An individual subscriber account (CLEU and ELEU) for each Smartphone using Mobile UC Client
   • The Mobile UC Client app. downloaded from the Verizon Apps storefront

   In addition, you may also want to have the optional Mobile UC Client docking station.

   Back to top
6. What desk phone features does the Mobile UC Client allow me to utilize on my Smartphone?

   The Mobile UC Client docking station and app allows you to utilize the following desk phone features on your Smartphone:

   • Answer / Dial
   • Mute
   • Call hold / Consultation hold
   • Call forwarding / 3-way conference
   • Extension dialing [Short code / Abbreviated dialing (4-9)]
   • Do Not Disturb (DND)
   • Simultaneous Ring
   • Call waiting
   • Shared call appearance with multiple-line support (up to three lines)
   • Blind call transfer / Consult call transfer
   Back to top
7. Is the Mobile UC Client app on my Smartphone secure? Are there any security risks to my company’s network?

   The Mobile UC Client app and docking station are secure. Users outside your firewall will not be able to gain access to your company network, either through your Smartphone’s wireless connection or through the docking station’s ethernet connection.

   For more details about the security technology included with Mobile UC Client, refer to the user guide (PDF*).
   
   *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

   Back to top
8. Is the Mobile UC Client docking station optional?

   Yes, the Mobile UC Client app will work on your Smartphone whether or not you purchase the optional docking station.

   Back to top

Setup & Management

1. How do I obtain the Mobile UC Client docking station?

   To obtain the Mobile UC Client docking station, complete the following steps:

   Note: You must have purchasing capabilities in order to obtain the docking station. If you don’t have purchasing capabilities or the Orders tab does not appear within your online account, please contact your Wireless Program Administrator.

   1. Make sure you are signed in to your Business Online Portal.
   2. Hover over the Orders tab and click on Purchase Accessories.
   3. Select a Mobile UC Client compatible Smartphone.
   4. Locate the Mobile UC Client docking station and add it to your cart.
   Back to top
2. Are firmware upgrades required for the docking station?

   There may be required firmware upgrades in the future for the docking station due to maintenance issues or other necessary updates. Any required firmware upgrade can be performed by your IT administrator.

   Back to top
3. Can a computer be connected to the docking station through the ethernet port in order to gain access to my company’s network?

   Yes, a computer can be connected to the docking station through the ethernet port.

   Back to top
4. What if I have a compatible Mobile UC Client Smartphone, but Verizon Apps is not on my Smartphone?

   Verizon Apps can be found on either the App menu or Home screen. If Verizon Apps does not appear in either of those locations, contact your Customer Service Representative at (800) 922-0204.

   Back to top
5. How do I download the Mobile UC Client app on my Smartphone?

   To download the Mobile UC Client app on your Smartphone, complete the following steps:
   
   

   1. Verify that you have a compatible Android Smartphone.
      
      
   2. On your Smartphone, select Verizon Apps from your App menu.
      
      Note: Verizon Apps may be called “Apps” in your App menu. If your Smartphone does not have Verizon Apps, you may have to have to download it in order to obtain the Mobile UC Client app. 
      
      To download Verizon Apps, follow the instructions below.
      
      
      1. Enter the following URL in your device’s Web browser: http://mobile.vzw.com/VCASTApps
         
         Note: This URL is case sensitive.
         
         
      2. The website will detect the device type automatically and download the correct version of Verizon Apps for your device.
         
         
      3. Upon installation, the device will ask for permission changes. Allowing Verizon Apps as a trusted source will ensure a better experience.  
         
         
   3. Search for Mobile UC within Verizon Apps.
      
      Note: If the Mobile UC Client app does not appear in the search results, your device may not be compatible with Mobile UC Client.
      
      
   4. Follow the onscreen prompts to download the Mobile UC Client app. Allow permission as a trusted source if requested.
   Back to top
6. What is the process for activating Mobile UC Client?

   The process for activating Mobile UC Client is as follows:
   
   

   1. Verify that your company uses either an Avaya® or Cisco® communication system.
      
      Note: If your company does not use either of these communication systems, you will not be able to use Mobile UC Client.
      
      
   2. Contact your IT administrator and request the Mobile UC Client configuration file.
      
      
   3. Download or transfer the Mobile UC Client configuration file to compatible Smartphone.
      
      
   4. Download the Mobile UC Client app on your Smartphone from the Verizon Apps Storefront.
      
      
   Additionally, you may also purchase the optional Mobile UC Client docking station through your online portal.
   Back to top

Using the App & Docking Station

1. What is the difference between the personal and business identity modes when using the Mobile UC Client app?

   With the Mobile UC Client app, you have the option of having your Smartphone operate using either your personal (mobile) or business identity when undocked:

   • Personal: Your Smartphone operates as normal with no changes.
   • Business: Your Smartphone routes calls through your office phone. In this mode, you can make calls and utilize features as if you are calling from your desk in the office.
   Back to top
2. What is the difference between the docked and undocked states when using the Mobile UC Client app?

   If you have the Mobile UC Client app, you can use it in one of two states:

   • Docked: Your Smartphone is attached to the optional docking station. In this state, your Smartphone can be connected to your company’s ethernet and acts as a replacement for a standard desk phone.
   • Undocked: Your Smartphone is not docked in the optional docking station. In this state, your Smartphone can be set to either personal (mobile) or business identity mode.
   Back to top
3. Can I still receive mobile calls on my Smartphone while it is docked in the Mobile UC Client docking station?

   Yes, you can still receive mobile calls on your Smartphone while it is docked. All calls to your mobile number are forwarded to your business line, so you do not miss a call. 
   
   However, you will not be able to place outgoing calls through the wireless network on your Smartphone when docked. All calls from your Smartphone will be routed through your business line.
   

   Back to top
4. What Caller ID is displayed when I make a call from my Smartphone using the Mobile UC Client app?

   While in business identity mode, the Caller ID that your PBX administrator has set up for you is displayed on all outgoing calls, whether you are docked or undocked. This is the same Caller ID that displays when you place a call from your standard office desk phone.

   While in personal mode, your mobile number is displayed on outgoing calls.

   Back to top
5. When docked in the Mobile UC Client docking station, can I access apps on my Smartphone?

   Yes, all mobile apps available through the Launch app on the Mobile UC Client Home screen are still accessible while your Smartphone is docked. This includes text messaging apps.

   These apps will access data through a wireless network (either Verizon Wireless' network or Wi-Fi®) and not through the landline VoIP connection.

   Back to top
6. How are outbound calls charged while the Mobile UC Client app is operating in business identity mode?

   When you are undocked, your Smartphone will use the mobile network to send and receive calls. Therefore you will be billed according to your wireless service plan.

   Docked calls do not use mobile minutes. Your Smartphone connects to your business’ landline while docked, so calls are charged according to your normal PBX calling rate.

   Back to top
7. Will the Mobile UC Client docking station charge my Smartphone while it is docked?

   Yes, the docking station provides power to your Smartphone through its ethernet connection and through a 10W AC power adapter.

   Back to top
8. Will Mobile UC Client send all of my business and mobile voice mail messages to one voice mail system?

   Mobile UC Client does not merge your business and mobile voice mail platforms into a single voice mail system. Each of your phone numbers (business and mobile) will have its own voice mail box.
   
   However, calls may be routed to different voice mailboxes based on whether your Smartphone is docked or undocked:

   • While docked, all calls will be sent to your business voice mailbox, even if the call was made to your mobile number. This is because all calls are being routed through your business line rather than using the wireless network.
     
     
   • While undocked, calls to either your business or mobile number will be sent to their respective voice mailboxes. You will need to check each voice mail system separately.
   Back to top
9. When someone calls one of my numbers, will both the docking station and my Smartphone ring?

   No, the docking station will only ring if your Smartphone is docked and registered.
   

   Back to top
10. How does extension dialing work on my Smartphone?

    While in business identity mode, whether docked or undocked, you can dial the short extension code (e.g., x1234) to reach another line on your office PBX network.

    Back to top
11. Are the personal and business identity modes available on my Smartphone while docked and undocked?

    Personal and business identity modes are both available while your Smartphone is undocked. While docked, only business identity mode is available.

    Back to top

Additional Features & Compatibility

1. Does Mobile UC Client support voice over Wi-Fi?

   No, Mobile UC does not support voice over Wi-Fi.

   Back to top
2. How are docked and undocked outbound calls charged when Mobile UC Client is in use and in business identity mode?

   Outbound calls made using Mobile UC Client in business identity mode will be billed in the following ways:
   
   

   • Undocked calls use mobile minutes per your wireless plan as the first leg of call, since the called number is the Enterprise access number (PBX number). The second leg of the call is then connected through the PBX, and the minutes are billed according to your PBX rate plan.
     
     
   • Docked calls do not consume mobile minutes, as all outbound calls are handled and charged according to your PBX rate plan.
   Back to top
3. What is the Mobile UC Client Integrated Dialer?

   The Mobile UC Client Integrated Dialer provides a universal dialing interface that mimics the experience of dialing from your desk phone. The Integrated Dialer offers the following benefits:

   • Has a universal interface that assists you in completing various call scenarios
   • Has a native dialer similar to the one provided on your Smartphone; it allows you to make calls that are routed through your desk phone as if you were making a normal call
   • Allows you to access your desk phone features from your Smartphone by dialing a single number, while in business mode in the undocked state
   • Allows your Smartphone to function and behave as an enterprise desk phone when its in the docked state
   Back to top
4. Does Mobile UC Client work with Visual Voice Mail?

   Yes, it does. Having Mobile UC Client on your Smartphone will not impact the functionality of Visual Voice Mail.
   

   Back to top
5. What is Simultaneous Ring?

   Simultaneous Ring is a feature that allows you to have multiple phones ring simultaneously when any calls are received on your office line.

   • If you are not using the optional docking station to replace your office desk phone, both your Smartphone and your desk phone will ring when a call is made to your business number. Calls made to your mobile number will not ring to your desk phone.
   • If you are using the docking station, Simultaneous Ring is automatically turned off. The docking station will only ring while your Smartphone is docked.
     
     
     
   Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.
   
   Back to top