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My Verizon Online

General Information

  1. What is My Verizon?

    My Verizon Online is the core of a suite of Internet-based sites that allow you to access and manage favorite Verizon Wireless products and services. In addition, if you are registered as the account owner for your personal account, My Verizon allows you to:

    • View and pay your bills online.
    • Change your address.
    • Upgrade your phone or change your calling plan.
    • Add or change features on your service. 
    • And more!*

    *Functionality is limited in some areas.

    Using the same My Verizon password, you can also access the following websites, products and services: 

    † Also accessible from compatible mobile devices.
    ‡ Requires free software download.

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  2. What are the different levels of access in My Verizon?

    All Verizon Wireless customers can register for My Verizon online, to be able to sign in and use products and services. As long as you have a Verizon Wireless phone number, you can register your profile, log in, and start using many online services.

    Additionally, if you are responsible for payments on your personal account, you can register as an account owner to manage your account online.

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  3. Why should I use My Verizon Online?

    My Verizon Onlinecan help you save time and energy because you can access your account information when it's most convenient for you. Consider these benefits:

    • Information is only a few clicks or prompts away.
    • Exclusive promotions are often available to My Verizon Online customers.
    • You don't need to wait to speak to a Customer Service Representative.
    • It's fast, free and simple!

    Additionally, if you simply want to use your favorite Verizon Wireless products and services, your My Verizon password provides the ability to log in once and surf through your favorite sites without logging in to each site individually.

    Sign In to My Verizon

    Register for My Verizon

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  4. How do I pay my bill online?

    If you are already registered, sign in to My Verizon.

    If you are not registered yet, register for My Verizon.

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  5. Some pages on my My Verizon account won't display. What should I do?

    Our website currently does not perform optimally with Microsoft® Internet Explorer 6.0 and Netscape 6.2.1, and we are working to integrate both browsers with our website for better navigation. We apologize for any inconvenience this may cause. If you are using Microsoft Internet Explorer 6.0, we recommend overriding automatic cookie handling and if you are using Netscape 6.2.1, we recommend using Netscape Communicator 4.79.

    To override automatic cookie handling with Microsoft Internet Explorer 6.0, please follow these instructions:

    1. Click on "Tools."
    2. Select "Internet Options."
    3. Click on the "Privacy" tab.
    4. Choose the "Advanced" tab.
    5. Check the box that says "Override Automatic Cookie Handling."
    6. Click "OK."
    7. Click "OK."

    By overriding automatic cookie handling, you should have full access to your account information.

    If you are using Netscape 6.2.1, we recommend downloading and installing Netscape Communicator 4.79.

    Netscape Communicator 4.79 can be downloaded free at Netscape. Just choose "New Download," then click "For Other Netscape products, click here," and then choose "Netscape Communicator" to begin the download.

    Netscape Communicator 4.79 will provide you full access to your account information.

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  6. Is there a number I can call with a specific question about My Verizon Online?

    You can email us directly with any questions. Select "Contact Us" and then "Send Email."

    You can also call our Service & Support Department toll-free at (800) 350-2830, select option #1. They are available Monday-Friday, 5 am to 9 pm and Saturday-Sunday, 6 am to 7 pm.

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Method of Payment

  1. What forms of payment does Verizon Wireless accept?

    Verizon Wireless accepts all major credit cards: Visa®, MasterCard®, American Express® and Discover®. Verizon Wireless also accepts debit cards carrying the Star, NYCE, PULSE, Visa and MasterCard brands. Diner's Club cards are also accepted but for recurring payment and business-to-business extranets only. We will accept international credit for one-time payments only.

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  2. Can I use my debit card to make a payment?

    Verizon Wireless accepts all major debit cards, but please confirm with your bank as to whether they permit online transactions.

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Account Management

  1. When can I view my bill online?

    You are able to access My Verizon Online upon completion of registration. If you are an existing Verizon Wireless customer, you will be able to view your bill immediately.

    If you are a new customer, you will have to wait to view billing information until after your first bill cycle. Each month your bill will be available online usually 5-7 days after their bill cycle. Verizon Wireless can send an email or a text message to your phone to notify you when the bill is available.

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  2. Can I choose to receive a paper bill or go paperless?

    Yes, you may choose to either receive a paper bill or go paperless.

    To manage your paperless bill settings, make sure you are signed in to My Verizon, and go to the Paperless Billing page.

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  3. Now that I see my bill online, can I stop getting the bill in the mail?

    Yes, to turn on paperless billing:

    1. Make sure you are signed in to My Verizon, and go to the Paperless Billing page.
    2. From here you can choose to turn on paperless billing.

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  4. How far back will I be able to view my bill in My Verizon?

    If you are an existing Verizon Wireless customer, your current bill is available online upon registration, along with up to 11 months of historical statements. The site will keep 12 months of consecutive bills available for viewing. If you are a new customer, you will have to wait to view billing information until after your first bill cycle.

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  5. Who do I contact if I'm having trouble accessing my bill in My Verizon?

    If you are experiencing any difficulty accessing your bill after your enrollment and subsequent billing period, please contact the Services and Support Team at (800) 350-2830.

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  6. What if I forget my My Verizon password?

    If you forget your password, you can establish a new password online by clicking on "Forget Password?" found on the login page. To prevent unauthorized access to your Verizon Wireless online My Verizon, if you are registered as the account holder, you will be required to verify basic information about your account. If you have established a Security Question and Answer and can correctly answer the question, you will be able to create a new password online. If you are unable to do so, then a temporary password will be sent via text message to your wireless device.

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  7. How can I change my My Verizon password?

    1. Login to My Verizon.
    2. Click on "My Profile" located on the right side of the page.
    3. Select the "Change Password" link and follow the steps to change your password.

     

    NOTE: To maintain the security of your account, it is important to keep your password private and safeguarded as you would any other piece of confidential information.

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  8. I have forgotten my My Verizon password and requested a temporary one via text message. What if I cannot receive the text message?

    We will send a letter to the billing address, via first class mail, that contains the temporary password. You should receive the letter in approximately 3-5 business days. If you are not at the same address, you may want to contact the account holder to let them know to expect the letter at the billing address.

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  9. What is a My Verizon Security Question?

    The Security Question is an added means of verification. If you need to access your account, but have forgotten your password, answering the security question allows you to change your password online. Otherwise, a temporary password will be sent via text message to your cell phone. When setting up your Security Question, you can choose from pre-selected questions or create your own question.

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  10. I have a business with multiple lines on one account. Can I view bills for all my lines through My Verizon?

    Registered accounts with 10 lines or less have the ability to view the activity of each line on a monthly basis. However, if you have multiple lines on separate accounts, each account must be registered separately.

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  11. What is the cost to use My Verizon?

    Verizon Wireless is currently providing the My Verizon Online service at no cost to our customers.

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  12. How do I pay my bill online?

    You can sign up to pay your bill online when you register for My Verizon. If you are already registered, makes sure you are signed in to My Verizon and go to the Payment page.

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  13. I have just enrolled in Auto Bill Pay, when will my first automatic payment take effect?

    If you enroll in Auto Bill Pay before the bill cycle end date for the current month, it will post this month. If you enroll after this month’s bill cycle end date, it will post next months and you will need to manually pay this month’s bill.

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  14. When will my payment be debited from my checking account?

    For scheduled payments, it will be debited from your checking account on the scheduled payment date. For one-time payments, it will be debited within 24 hours of submitting the payment.

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  15. When will my payment be charged to my credit / debit card?

    For scheduled payments, it will be charged on the scheduled payment date. For one-time payments, it will be charged within 24 hours of submitting the payment.

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  16. Is there a charge for any online payment method?

    Verizon Wireless currently offers the online bill payment service to you without any charge, but we recommend that you contact your bank to find out if they will charge a fee for this service.

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  17. Will I need to make a request each month in order to pay my bill online?

    This depends on the payment method you have selected. If you chose one of the Pay Bill options, yes, you will need to submit a payment amount authorizing Verizon Wireless to debit your checking account or charge your credit/debit card on a monthly basis. If you chose one of the Auto Pay options, your checking account or credit card will be automatically debited or charged each month.

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  18. Can I stop an Automatic Debit payment amount before my checking account or credit card is debited?

    You would select the "Auto Bill Pay" option in My Verizon and click on the "Suspend" button. You would then be prompted through the Suspend payment process. You can elect the Suspend button up to 4 business days before your scheduled automatic payment. If you choose to stop payment within 4 business days from your scheduled payment, please contact your bank to stop payment.

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  19. What if I need to stop a payment that has already been made?

    If you want to cancel a payment, please contact your bank or credit card company to see if the payment or charge to your account has already been processed and can be stopped.

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  20. Do I have to sign up for an online bill payment if I have already enrolled into My Verizon?

    No. You can register to view your bill online without selecting the payment option. However, you cannot sign up for the payment option without being registered through My Verizon.

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  21. Is there a charge for a returned check?

    Yes. Your payment will be reversed by Verizon Wireless if the transaction is returned by your bank for any reason. Verizon Wireless will charge your account a fee of up to $25.00 per returned transaction.

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  22. Why do you need my email address when I register for My Verizon?

    You will receive email notifications when your Verizon Wireless bill is available for viewing and to confirm online payments. You will also receive email notifications if an online payment has been denied by your bank and for other payment related activities. These standard emails are the only emails you will receive each month until your next bill is posted online or if you make additional online payments.

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  23. Why am I not receiving email notifications?

    Your email address may not be correct. On the top right hand side of almost every page, the primary email address is shown. To change this email address, select the displaying "Edit profile" link to display your email address for editing. If this email address is correct and you have others, then after clicking on the "Edit profile" link, click on the "Manage Email and TXT Alerts" link on the left hand navigation. All email addresses will be displayed. If any of the displaying email addresses need to be corrected, then click on the "UPDATE" link.

    Email Notifications may not be set up correctly. Verify the notifications are set properly by following the steps outlined above. The primary email address automatically receives both payment confirmation and bill ready notices. For secondary email addresses, notifications are optional and will need to be verified/set.

    SPAM filtering software may be installed on your computer or used by your email provider or Internet service provider. To ensure that you receive important emails, do one of the following:

    • Add the "verizonwireless.com" domain to your email "safe list."
    • If your settings do not allow you to add email addresses to a "safe list," use the Help section or contact your email Internet provider's Customer Support to research your configuration options.
    • Disable your email filtering "SPAM" software on your computer.
    Customers can test their email address to ensure they will receive My Verizon email correspondence by clicking on the "Edit profile" link, then clicking on the "Manage Email and TXT Alerts" link on the left hand navigation, and choosing "Test Email Addresses" at the bottom of the page.

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  24. How many email addresses can I use for account notifications?

    Between 1 and 5. My Verizon requires at least 1 email address.

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  25. Can I de-enroll from My Verizon Online at any time?

    If you would like to de-enroll from this service, please contact our Services and Support Team at (800) 350-2830 and select option #1.

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  26. What debit cards are accepted for payment?

    My Verizon accepts cards from the PULSE, STAR and NYCE debit networks.

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  27. Can I see the incoming call phone number on my online bill?

    The caller's phone number for incoming calls displays in the Call Details section in the Billing tab. If the caller's phone number is not available, or the caller used Caller ID block, then the word "Unavailable" will appear.

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  28. How do I check my balance online?

    There are two ways to check your balance:

    1. You can sign in to My Verizon Online and view your balance from the overview page (along with minutes used).
      Or
    2. If you’re on the go, you can dial #BAL + Send (airtime free) from your wireless phone.

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  29. How do I check my minutes used?

    There are two ways to check your minutes used:

    1. You can sign in to My Verizon Online and view your minutes used from the overview page.
      Or
    2. If you're on the go, you can dial #MIN + Send (airtime free) from your wireless phone.

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  30. What features do I have in My Verizon?

    To find out what features you have, follow these steps:

    1. Login to My Verizon.
    2. Go to "My Plan."
    3. Select "Add/change features."
    4. If you have more then one mobile number, select the one you want to see from the drop down.

    The next screen will list all of the included features on that phone number, as well as how to add or change your current features.

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  31. How can I add or change features on My Verizon Online?

    You can add or change features through My Verizon by following these steps:

    1. Login to My Verizon.
    2. Go to "My Plan."
    3. Select "Add/change features."
    4. Select mobile number from drop down.
    5. Click "Continue."
    6. Select the features you wish to add.

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