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My Verizon Mobile FAQs

General Information

What is My Verizon Mobile?

My Verizon Mobile makes managing your account easier and more convenient. When you’re on-the-go, you can use your compatible mobile device to access all the account features you have available in My Verizon online.

With My Verizon Mobile, you can:
- Check your balance, upgrade eligibility and usage information
- Make payments, edit payment accounts, manage Auto Pay, request last bill and view last five payments
- View and change your Voice Mail password, features, plan, billing address and more
- Manage services like Call Forwarding, alerts, and Usage Controls
- Access Data Calculator, Family Locator and Mobile to Mobile calling
- Sign up for Verizon Wireless Workshops and set up appointments
- Locate a store
- Purchase accessories
You can use My Verizon Mobile free of charge.* You won’t incur any minute or data charges when you use My Verizon Mobile in the Verizon Wireless coverage area.

Notes:
- You must be assigned the Account Owner or Account Manager role in My Verizon to access many of these account features. Learn more about My Verizon account roles.
- My Verizon Mobile isn’t currently available for business accounts.
*Data usage may apply when downloading the My Verizon Mobile app.

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If I am on a Family SharePlan®, will the usage and balance information that's displayed be for my mobile number or for the entire account?

The Balance screen will display the balance for the entire account. The usage screens (e.g., Minutes, TXT Messages, Data Usage) will display usage for your mobile number.

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Are there airtime or megabyte charges for accessing the usage and balance information through My Verizon Mobile?

Are there data or minute charges for accessing the usage and balance information through My Verizon Mobile?

No, My Verizon Mobile is a free* service that we provide, so you can get the information you want when you need it.

*Data charges may apply when downloading the My Verizon Mobile app.

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How do I know if my device is compatible with My Verizon Mobile?

My Verizon Mobile is supported as an app on most devices with the following operating systems:
- Android™
- Apple® iOS
- BlackBerry®
- Windows® Phone
Many devices have the app already installed at the time of purchase. Check the App list on your device to see if it appears. If it doesn’t, you can see if the app is available for download through the app store on your device. Open your app store and search for My Verizon Mobile. If the app appears, it’s compatible with your device.

If an app isn’t available for your device, you can access My Verizon Mobile from your mobile web browser if your device has access to the Internet.

Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple and iOS are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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Why doesn't the data usage estimate timestamp in My Verizon Mobile match the current date and time?

Your usage information is updated in the billing system periodically. The date and time listed are the last time the billing system was updated with the information. Additionally, the billing system may be in a different time zone.

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Are there any charges for using or downloading the My Verizon Mobile app?

You won’t incur any data or minute charges for using the My Verizon Mobile app. However, data charges may apply according to your data plan when downloading the app.

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How do I access My Verizon from my mobile device?

The way you access My Verizon Mobile varies by device.
- My Verizon Mobile App (available on most Smartphones): Find the My Verizon Mobile app in the App list on your device, and open it.
  
  Note: If the app isn’t in your App list, search for My Verizon Mobile in your device’s app store and download it.* If it’s not available in your app store, use the Mobile Web Browser instructions below.
- Mobile Web Browser (for basic phones and any device that doesn’t have a compatible My Verizon Mobile app):
  1. Open the web browser on your device.
  2. Go to VerizonWireless.com.
  3. Sign in to My Verizon.
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Prepay My Verizon Mobile

What is My Verizon Mobile for Prepaid?

My Verizon Mobile for Prepaid is a convenience service you can use to manage your account right from your prepaid device!

You can:
1. Check your balance and expiration
2. Make a one-time payment using your debit/credit card or sign up for Auto Pay
3. Load a refill card/PIN to add minutes to your account
4. Find nearest replenishment locations
5. Reset or change your Account Security Code and Voice Mail password
6. View your plan information and usage details
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Why should I use My Verizon Mobile?

My Verizon Mobile can save you time and make it easier for you to manage your account. You can quickly access and modify your account information right from your mobile device, without needing to call in and speak with a Customer Service Representative. It’s fast, free* and simple to use.

*Data usage may apply when downloading the My Verizon Mobile app.

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How do I access My Verizon mobile from my prepaid device?

To access My Verizon mobile from your prepaid device:
1. On your Verizon Wireless phone, press Menu.
2. Scroll right to Settings & Tools.
3. Then select My Account.
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What are the charges for using My Verizon Mobile for Prepaid?

My Verizon Mobile is free of charge when accessed through the Settings & Tools option on your phone.

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Is the information sent through My Verizon secure?

We are committed to safeguarding your privacy. We use Secure Socket Layer (SSL) technology with encryption for the transmission of sensitive data. When the security lock is displayed, you can be confident that your individual information is protected.

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How do I refill my prepaid account through my device?

You can use My Verizon Mobile for Prepaid to refill your account. For credit/debit card payments:
1. Open the My Verizon Mobile app on your device.
2. Select one of the following options:
  - Select Make a Pmt from the My Account main menu.
  - Or to load a refill card/PIN, select Add Refill Card from the main menu.
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What refill options are available through my prepaid device?

You can make a onetime credit card payment, sign up for Auto Pay or load a refill card/PIN to your account from your device through My Verizon Mobile. You can also save credit card information for future use or edit your current card information.

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How can I check the balance of my prepaid account with My Verizon Mobile for Prepaid?

You can check your current account balance and expiration or “good thru” date by selecting the Balance option from the My Verizon Mobile main menu.

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Where can I go to make a payment on my prepaid account?

Use the Pmt Locator option within the My Verizon Mobile for Prepaid app to find the nearest replenishment locations. You can enter your ZIP code or search by city and state.

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How can I find the balance details for my prepaid plan in My Verizon Mobile for Prepaid?

You can access your plan information by selecting My Plan from the main menu. You can also view your call details with descriptions, including balance, under the Usage option in the My Account main menu.

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Using My Verizon Mobile

How do I view my usage in My Verizon Mobile?

To view your usage for minutes, messages or data:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device. Usage for the current bill cycle on your line displays on the Home page.
2. To view additional details or usage for other lines on the account, select Details.
3. Select a line to see the Usage Details (shown below), including a color-coded meter to show the amount of an allowance used.
4. Select a usage type (e.g., My Data) for additional details. The example below shows My Minute Details.
  
  Go to My Verizon Mobile
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How do I set usage alerts for data in My Verizon Mobile?

To set data usage alerts:
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Device.
3. Tap Manage Usage Alerts.
4. Sign in with your password for My Verizon
5. Tap Data.
6. Select the alerts you want to receive each time your usage reaches a certain level of your data allowance.
7. Tap Save.
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How do I set usage alerts for messaging in My Verizon Mobile?

To set messaging usage alerts:
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Device.
3. Tap Manage Usage Alerts.
4. Tap Messaging.
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How do I set usage alerts for calling / voice in My Verizon Mobile?

To set calling / voice usage alerts:
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Device.
3. Tap Manage Usage Alerts.
4. Tap Voice Minutes.
5. Select the alerts you want to receive each time your usage reaches a certain level of your calling minute allowance.
6. Tap Save.
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How do I change who is alerted when usage alerts are reached in My Verizon Mobile?

Up to five different text recipients and three different email recipients, including Account Owner, can be set for an alert if usage is reached.

To set text alert recipients:
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Device.
3. Sign in with your password for My Verizon
4. Tap Manage Usage Alerts.
5. Scroll down and tap Text Alert Recipients
6. On the notification message tap Okay
7. Add the recipients phone number and tap Save
8. The success confirmation page will appear, tap Ok
To set email alert recipients:
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Device.
3. Sign in with your password for My Verizon
4. Tap Manage Usage Alerts.
5. Scroll down and tap Email Alert Recipients
6. On the notification message tap Okay
7. Add the recipients email address and tap Save
8. The success confirmation page will appear, tap Ok
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How do I access and use the data calculator in My Verizon Mobile?

The data calculator is a tool to help you determine which data plan is best for you. To use to the data calculator:
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Plan.
3. Tap Use Data Calculator.
4. On the Choose Your Device page, select the type of device you have. (Smartphone was chosen in this example.)
5. Next, select a media type.
6. When you choose a media type, you’ll see a screen like the one below. (Web Surfing was chosen in this example.)
7. Next, select the amount of your typical usage. (50 per day was chosen in this example.)
8. Repeat steps e-g for each media type.
An estimated data usage result will display to help you make a more educated decision about your data plan.

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How do I view my current bill and/or balance in My Verizon Mobile?

To view your current bill and/or balance:

Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home Page, tap Bill. Then select View Bill.
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How do I add or remove features from a line in My Verizon Mobile?

To add or remove features from a line:

Note: This action is only available for the Account Owner. Learn more about My Verizon Account Access Roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Plan.
3. Tap Change Features under Plan Options.
  
  Note: Enter your Secure Login Password if prompted.
4. Select the device you’d like to change features for.
  
  Note: A check mark next to a feature indicates a feature currently on the line.
5. Select a feature to add or remove it. When you select a feature, information about it will be displayed.
6. Tap Add This Feature or Remove This Feature as desired.
7. Tap Review when finished adding and removing features. (Roadside Assistance was added in this example.)
8. Select a date for your features to change and tap Confirm Effective Date.
9. The Review and Submit page will display. Tap Submit Feature Changes.
10. The Success Confirmation page will display.
11. Tap Close.
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How do I change my voice mail password in My Verizon Mobile?

To change your voice mail password:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. On the Home page, scroll down and tap Change Voice Mail Password under Most Popular Links.
3. Sign in with your password for My Verizon.
4. Select either Create My Own Password or Pick a Password for Me.
5. If you selected “Create My Own Password,” enter the desired password twice, and then tap OK. A confirmation message will display.
6. If you selected Pick a Password for Me a confirmation message will display with the new password.
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How do I change my billing address in My Verizon Mobile?

To change your billing address:

Note: This action is available for the Account Owner. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Change Billing Address under Most Popular Links.
3. Sign in with your password for My Verizon..
4. Enter your new address information.
5. Scroll down and tap Submit.
6. A confirmation page will display.
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How do I enroll in Auto Pay in My Verizon Mobile?

To enroll in Auto Pay:

Note: This action is available for the Account Owner. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. Tap Bill.
3. Tap Set Up and Manage Auto Pay.
  
  Note: Enter your Secure Login Password if prompted.
4. Select one of the following account types for setting up automatic payments:
  - Saved Accounts – An account you have previously paid your bill with
  - New Checking Account – A checking account you haven’t used before for paying your bill
  - New Credit/Debit Card – A new credit/debit card or an update to an old one
5. If you select Saved Accounts:
  - Select an account.
6. If you select New Checking Account:
  1. Enter your check routing number.
  2. Enter your checking account number.
  3. Select your monthly payment date.
  4. Enter a nickname for your payment account.
7. If you select New Credit/Debit Card:
  1. Select a card type.
  2. Enter your card number.
  3. Select the card expiration date.
  4. Enter an account nickname for the payment account.
  5. Enter the ZIP code associated with your card.
  6. Select a payment date.
  7. Tap Continue.
  8. Confirm Auto Pay information, and then tap Continue.
  9. Read the Terms and Conditions, and if you agree, check the box to accept them and tap Submit.
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How do I edit my saved payment accounts in My Verizon Mobile?

To edit the accounts you have made payments with previously:

Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Bill.
3. Tap Pay Bill.
  
  Notes:
  - Enter your Secure Login Password if prompted.
  - If a Payment Security message displays, tap Continue.
4. Tap More Actions.
5. Tap Edit My Stored Accounts.
6. Follow the onscreen prompts to edit your stored accounts.
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How do I delete my saved payment accounts in My Verizon Mobile?

To delete accounts you have previously made a payment with:

Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Bill.
3. Tap Pay Bill.
  
  Notes:
  - Enter your Secure Login Password if prompted.
  - If a Payment Security message displays, tap Continue.
4. Tap More Actions.
5. Tap Delete My Stored Accounts.
6. Select the account you want to delete.
7. Tap Continue.
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How do I manage my Paperless Billing settings in My Verizon Mobile?

To start using Paperless Billing:
1. Launch My Verizon Mobile from your device.
2. From the Home page, select Bill.
3. Tap Manage Paperless Billing.
  
  Note: Enter your Secure Login Password if prompted.
4. A sign up page displays. Select Paperless Billing without Auto Pay or Paperless Billing with Auto Pay.
5. Tap OK on the confirmation message page. You’ll be returned to the My Verizon Mobile Home page and a confirmation email will be sent to you.
To cancel Paperless Billing:
1. Launch My Verizon Mobile from your device.
2. From the Home page, select Bill.
3. Tap Manage Paperless Billing.
  
  Note: Enter your Secure Login Password if prompted.
4. Tap Available Actions.
5. Tap Switch back to Paper Billing. A notification will display.
6. Tap Continue. A notification will display.
7. Tap OK. You’ll be returned to the My Verizon Mobile Home page.
  
  Note: You can set up email and text alerts to notify you when a new bill is available through My Verizon online only.
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How do I request a copy of my last bill in My Verizon Mobile?

To request a copy of your last bill:
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Bill.
3. Tap Request Copy of Last Bill.
  
  Note: Enter your Secure Login Password if prompted.
4. Tap Request to receive a bill within ten business days. A confirmation message will display.
5. Tap OK. You’ll be returned to the My Verizon Mobile Home page.
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How do I view my payment history in My Verizon Mobile?

To view your payment history:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Bill.
3. Tap View Payment History.
  
  Note: Enter you Secure Login Password if prompted.
4. Tap My Payment History.
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How do I find out if a mobile number qualifies for Mobile to Mobile calling in My Verizon Mobile?

To find out if a number qualifies for Mobile to Mobile calling:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Plan.
3. Tap Mobile to Mobile.
4. Enter up to three mobile numbers to find out if they qualify for Mobile to Mobile calling.
5. Tap Submit.
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How do I view my upgrade eligibility status in My Verizon Mobile?

To view your upgrade eligibility status:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Device.
3. Tap Check Upgrade Eligibility.
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How do I edit my password for My Verizon in My Verizon Mobile?

To change your password for My Verizon:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Profile.
3. Tap Manage Password.
4. Enter your current password.
5. Enter your new password.
6. Re-enter your new password in the Confirm New Password field.
7. Tap Save. A confirmation page will display.
8. Tap Continue.
  
  Note: Changing your password through My Verizon Mobile changes it for both My Verizon online and My Verizon Mobile.
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How do I edit my email address in My Verizon Mobile?

To edit your email address:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, scroll down and tap Edit Email Address under Most Popular Links.
3. Sign in with your password for My Verizon.
4. Enter your new email address in the New Email field and the Confirm New Email field.
5. Tap Save. A confirmation page will display.
6. Tap Close.
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How do I change my User ID for My Verizon in My Verizon Mobile?

To change your User ID for My Verizon:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon account access roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Profile.
3. Tap Change User ID.
  
  Note: Enter your Secure Login Password if prompted.
4. Enter a New User ID and tap Save.
  
  A confirmation message that your User ID has been changed will display.
5. Tap Close.
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How do I change my secret question in My Verizon Mobile?

To change your secret question:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon Account Access Roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Profile.
3. Tap Change Secret Question.
  
  Note: Enter your Secure Login Password if prompted.
4. Select a question from the dropdown menu.
5. Enter the answer to the selected question.
6. Enter the exact same answer in the Confirm answer field.
7. Tap Continue. A confirmation message will display.
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How do I access the Verizon Accessories app from My Verizon Mobile?

To access the Verizon Accessories app:
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Purchase Accessories.
3. Select your device from the dropdown menu.
4. The Mobile Accessory Store will display.
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How do I access the VZ Navigator® app from My Verizon Mobile?

To access VZ Navigator:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon Account Access Roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Device.
3. Tap VZ Navigator. If you have already downloaded VZ Navigator, the app will launch. If you haven’t downloaded VZ Navigator yet, follow the prompts to do so.
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How do I access the Family Locator website from My Verizon Mobile?

To view the Family Locator website:

Note: This action is available for an Account Owner or Account Member. Learn more about My Verizon Account Access Roles.
1. Launch My Verizon Mobile from your device.
2. From the Home page, tap Device.
3. Tap Family Locator.
4. Enter your Family Locator sign in information. The Family Locator website will then display.
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Privacy and Security

What is a Secure Login Password and why do I have to enter it in My Verizon Mobile?

Some functions within My Verizon Mobile are considered secured functions, so you must use a password to gain access. You’ll only enter your password once for each session.
1. When prompted, enter your password.
  - If you’re registered for My Verizon Online, use that password.
  - If you’re not registered for My Verizon Online, enter the Billing System Password (or the last four digits of the social security number on the account if no Billing System Password is established).
2. Tap Continue.
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What are privacy settings in My Verizon Mobile?

You can change your privacy settings from your devices to control how your mobile usage data is used by Verizon for marketing and reporting.

Only registered users can select the option to manage privacy settings and selections.

Account Owners and Managers can modify any privacy setting. Account Members can modify location based settings only.

Learn how to sign in to My Verizon Mobile’s more secure functions.

Note: Only certain operating systems display location settings.

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How do I sign in to My Verizon Mobile’s more secure functions?

Some functions in My Verizon Mobile are considered secured functions, so you must use a password to gain access. You’ll only enter your password once for each session.

When you’re prompted for a password:
1. Enter your password.
  - If registered for My Verizon Online use that password.
  - If not registered for My Verizon Online, enter the Billing System Password (or the last four digits of the social security number on the account if no Billing System Password is established).
2. Tap Continue.
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Why is registration needed to use My Verizon Mobile?

The purpose of this process is to protect you from fraud.

A link for registration is sent to you by email and is only active for three days. If the email link isn’t used during that time, you must start the registration process over. If no email address is on file, a letter is sent by mail with a temporary password for you to use for registration.

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