Alltel Integration Information FAQs

General Information

1. Verizon Wireless completed its purchase of Alltel, what changes occurred?

   The operations of the two companies have been merged. The Alltel network has been integrated into Verizon Wireless’ nationwide voice and advanced broadband network to bring Former Alltel customers the best wireless experience available and to offer them the full suite of Verizon Wireless services.

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Former Alltel Customers

1. What happened to My Circle®?

   After your Alltel service transitions to Verizon Wireless, My Circle will be known as Friends & Family®. Nothing is changing about this feature you love, only the name. You still have the same number of Friends & Family numbers and can choose wireless or landline numbers on any network to call anytime, as often as you like. Manage your Friends & Family numbers on My Verizon.

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2. Will I still receive a My Circle® Bonus number every two years that I’m on a qualified plan?

   Customers who have already earned a bonus number before their service transitions to Verizon Wireless will continue to have access to it. Additionally, all customers on a My Circle 10 or 20 plan will be awarded a final bonus number the first half of 2010.

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3. What is the difference between legacy Alltel’s Authorized User and Verizon Wireless’ Account Manager?

   Alltel Authorized Users – 30

   Verizon Wireless Account Managers

   A billing system password is not required. Alltel Authorized Users can perform all transactions except: Add Authorized Users Change bill cycle Add, change or remove password Change address or contact numbers Change name Separate/combine accounts Remove “Will Not Port” indicator Reconnect or disconnect line Activate new line of service Enter into or extend a contract Run credit or upgrade and request service bill

   A billing system password is required.  Verizon Wireless Account Managers must be 18 years of age, and can perform all transactions except: Add a line of service Add another Account Manager Change billing system password

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4. I'm a former Alltel customer. How do I change my calling plan?

   You can change your plan in My Verizon anytime. You can also change your plan through Customer Service by calling *611 from your mobile phone or (800) 922-0204 from any phone. All Verizon Wireless plans require a Verizon Wireless device.

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5. I'm a former Alltel customer. How do I upgrade to a Verizon Wireless device?

   To upgrade to a Verizon Wireless device, simply visit www.verizonwireless.com/upgrade or visit any Verizon Wireless Communications store.

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6. Where can I find support information for my Alltel device?

   Visit our Former Alltel Customer Information page.

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7. I have an Alltel gift card. Can I still use it?

   Yes, you can. Please visit our Store Locator to find a store near you.

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