Field Force Manager

Contact a Business Specialist or call us at (800) 922-0204 today. A Field Force Manager enabled-device is required.

For information on how to set up or use Field Force Manager, view the Getting Started Guide. Existing Customers can visit the Field Force Manager Customer Portal and click on the training link for self-paced online training. Login credentials for existing customers are provided via email in your Field Force Manager welcome kit once you set up service.

FAQs
Interactive "How To" Simulator
Upgrade (Adobe Acrobat file)
Getting Started Guide (Adobe Acrobat file)
Device User Guide (Adobe Acrobat file)
Web User Guide (Adobe Acrobat file)
Mobile Worker BlackBerry Guide (Adobe Acrobat file)
Mobile Worker QRG (Adobe Acrobat file)
Best Practices (Adobe Acrobat file)
Field Force Manager Troubleshooting Guide
Field Force Manager on Android User Guide (Adobe Acrobat file)

Top Questions

When will Field Force Manager be available after I place my order?

After you have placed your order it will take up to 3 business hours M-F and up to 24 hours Saturday & Sunday to process the order. Once the order is processed you will receive two welcome emails from FFM Support, one containing login information as well as information on how to set up and start using the Field Force Manager application, and one with your passwords and PIN’s. If you do not receive these emails after 24 hours please call the Verizon Wireless Customer Support line to verify all the proper information for the order was provided. Please Note: Field Force Manager is solely intended for lawful business use. Consent to use location information is required. Location information is not guaranteed to be accurate.

How do I upgrade or downgrade my Field Force Manager account?

Contact your Verizon Wireless sales representative to order Field Force Manager. After you have placed your order you will receive an account update email containing your updated Field Force Manager account information.

Once you have received your account update email the new or changed functionality should be available. The quickest way to make this available on the devices running Field Force Manager is to have the users log out of the application and then log back into Field Force Manager, when this happens the devices are updated with the new or changed functionality.

Are there any device preferences that need to be set prior to installing and using Field Force Manager?

Yes. Verizon Wireless values your workers’ privacy. Because of this, the mobile phone is defaulted to only acquire location information when dialing “9-1-1." To use Location Based Services (LBS) such as Field Force Manager, you must first enable location services on the mobile phone.

1. Go to the mobile phone’s Home screen and press the "Menu" button.
2. Scroll to "Settings" and "Tools" and press the "OK" button.
3. Scroll down to "System" and press the "OK" button.
4. Select "Location" and choose "Location ON."

The LBS status indicator to the left of the phone’s battery indicator should change from “E911 Only” indicator to the “Location ON" indicator.

Note: Consult the user manual for the mobile phone for exact instructions as the steps may vary by mobile phone manufacturer.

How does Field Force Manager locate where the device is?

Field Force Manager uses a built-in Global Positioning System (GPS) receiver along with the Verizon Wireless network to determine its location. The Field Force Manager application collects GPS points when logged in, and sends those GPS points to the Field Force Manager web portal. GPS points are not collected when a user is on a device call, when the privacy management settings do not allow collection of this information or when the application or device is off.

All FAQs