Basic Voice Mail

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Voice Mail takes a caller's message when you can't answer the phone. You will receive a message-waiting indicator to let you know that a message has been left for you. Basic Voice Mail includes:

  • 20 messages
  • 3 minute maximum per message
  • 21-day retention

Demo

Learn how to program and use your Voice Mail
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How to Get It

Voice Mail is an included feature that is typically added to your account when you first activate service. If you wish to confirm you have this feature, sign in to My Verizon and select My Plan and then select Add/change features.

How to Use It

To access your voice mailbox:

  1. Press *VM (*86) and SEND.
  2. Follow the prompts to enter your password and retrieve your messages.

    Note: If you hear your own system greeting when you dial *VM (*86), press # to interrupt it and follow the prompts to enter your password.
To access your voice mailbox (while roaming off-network or from any phone):
  1. Dial your mobile number.
  2. Press # to interrupt the greeting and follow the prompts to enter your password and retrieve messages.
While listening to a message, press:
 1 = Rewind   6 = Faster 
 1 - 1 =  Rewind to beginning of message  7 = Delete Message*
 2 = Pause   9 = Save Message* 
 3 = Fast Forward   * = Cancel/Exit 
 3- 3 = Fast Forward to end of message   0 = Help 
 4 = Slower   # = Finish/Skip
 5 = Envelope Info (date/time message was sent)   

After listening to a message, press:

 6 = Forward 
 7 = Delete 
 8 = Reply** 
 9 = Save 
 0 = Help 

More Voice Mail Instructions

To access your Voice Mail without entering your password please refer to these devices-specific steps for reformatting your device’s Voice Mail number.

Support Links

FAQs

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Top Questions

Is there a way to access my Voice Mail messages without having to enter my password each time?

How do I access my Voice Mail to retrieve messages?

Why isn't my Voice Mail message indicator working?

If I forget my Voice Mail password, how can I get it reset?

What is the difference between the voice mail products offered by Verizon Wireless?

How do I sign up for Visual Voice Mail?

All FAQs

Important Information
Fax & Personal Operators not available in all areas. Airtime applies to message retrievals from your wireless phone. Mobile to Mobile Calling does not apply to Voice Mail set-up or message retrievals. Voice Mailboxes not initialized within 60 days (45 days in some markets) of feature activation will be canceled. Your Verizon Wireless Voice Mailbox is not password protected until you initialize it by following the tutorial prompts to select a password and record a voice signature and personalized greeting. Verizon Wireless is not liable for missed Voice Mail messages or deletions of messages from your Voice Mailbox, even if you've saved them.

*Not available in all areas.

**Forward/Reply only works with other Verizon Wireless Voice Mail subscribers in your own area.