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V CASTSM MUSIC with Rhapsody®

General Information

  1. What is V CASTSM Music?

    V CAST Music is the name for the Verizon Wireless mobile music service available through Get It Now®. Your wireless device is a portable music player as well as a phone. Download songs from the V CAST Music mobile application or via the Media Store website.

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  2. What is required to use V CASTSM Music?

    To listen to music on your phone:
    A Verizon Wireless V CAST Music capable phone is needed. Check with your sales representative or Verizon Wireless for the latest V CAST Music capable phones. You must be within the V CAST Coverage Area to manage alerts, browse, preview, purchase, and download music to your phone.

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  3. What content is available from Verizon Wireless V CASTSM Music?

    There are millions of selections available in the V CAST Music catalog with more being added all the time. Among the various genres are: Alternative, Blues, Children, Classical, Comedy, Country, Dance, Easy Listening, Electronica, Folk, Holiday, Inspirational, Jazz, Latin, New Age, Oldies, Other, Pop, R&B/Soul, Rap/Hip-Hop, Rock, Soundtrack, Spoken, Vocal, World.

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  4. What does it mean when a V CASTSM Music song or album title is followed by the word "EXPLICIT"?

    The "EXPLICIT" label is used by many record companies to notify consumers and retailers that certain albums and songs may contain strong language or depictions of violence, sex, or substance abuse. Content labeled by record companies as "EXPLICIT" is also labeled as such in the V CASTSM Music catalog. Please note that not all record companies use this label and not all songs or albums with potentially offensive lyrics have warning labels. Parental discretion is advised when previewing or purchasing content labeled as "EXPLICIT."

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  5. What can I do to block access to music labeled "EXPLICIT"?

    There are currently two ways to block or filter “EXPLICIT” labeled content from being either previewed or purchased.

      1. As an account holder, you can activate content filtering to a particular line on your account that you want to restrict. This will prevent the preview and/or purchase of “EXPLICIT” labeled content from the phone and the Media Store.

    1. As an account holder, you can add a “Music Block” to the particular line on your account that you want to restrict. This will prevent access to the V CASTSM Music catalog from the phone associated with that line. It will also prevent that line from logging into the Media Store website, although please note that “EXPLICIT” labeled content may be previewed in the Media Store without logging in.
    Account holders with multiple lines associated with their accounts (e.g. on a FamilyShare® plan) may choose to filter or block all lines or only specified lines on their accounts. Once added, the filter or block may be removed only at the request of the account holder.

    To activate content filtering or add Music Block, please call customer care at (800) 922-0204 or *611 from your mobile phone or request these changes at any of our retail stores.

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  6. How much do songs on V CASTSM Music cost when purchased on the phone?

    Individual songs may be purchased for $1.99 each.

    For Prepay subscribers only, an additional $0.99 download service fee will be charged with the first song purchased from your phone in any 24 hour period.

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  7. What is V CASTSM Music with Rhapsody®?

    V CAST Music with Rhapsody is a music subscription service that provides unlimited access on a subscription-capable device to millions of songs for $9.99/month. You will need to download the V CAST Music with Rhapsody software to your PC in order to transfer subscription music to your subscription-capable device. For more information, please see our Knowledge Base.

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  8. How do I subscribe to V CASTSM Music with Rhapsody® subscription music service?

    You can subscribe online. A subscription capable phone is required for transferring subscription music.

    Currently, Prepay subscribers are unable to use V CAST Music with Rhapsody service.

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  9. How do I upgrade my current Rhapsody® subscription to V CASTSM Music with Rhapsody?

    To enjoy the convenience of VZW billing, you may wish to upgrade to V CAST Music with Rhapsody. See www.verizonwireless.com/music for PC system and phone requirements.

    1. Call Rhapsody at (866) 597-5465 to discontinue your subscription.
    2. Visit www.verizonwireless.com/music and download the free V CAST Music with Rhapsody software.
    3. Create a login/ password combination, if you do not already have one.
    4. You will be prompted to scan for all existing music files on your hard drive.
    5. You will be prompted to authorize your portable device.
    Note: Migrating will require you to re-download any subscription music you've previously stored on your PC.

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Using Your V CAST Music phone
(Note: The steps for accessing some music functions may vary slightly by phone model.)

  1. How do I access V CASTSM Music on my phone?

    On your V CAST Music-capable phone: 

    1. Go to the "Get It Now" menu and select the "Get Music & Tones" category.
    2. Then select "Get V CAST Music" to launch the music store.

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  2. How do I listen to V CASTSM Music on my phone?

    1. Select "Get Music & Tones."
    2. Select "My Music."
    3. Choose from "Genres," "Artists," "Albums," or "Songs" and then select the song.
    4. Or select a playlist from "Playlists," or select "Play All" or "Shuffle."

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  3. How do I play podcasts on my V CASTSM Music with Rhapsody® capable phone?

    Most podcasts are delivered in an unprotected MP3 format and will play on your phone. Before taking these steps, it is your responsibility to ensure that the terms and conditions applicable to the podcast permit this.

    1. To play a podcast: first, download the file to your computer.
    2. Then follow one of these options to transfer the file to your phone.
      • Using V CAST Music with Rhapsody to transfer a podcast: From the Rhapsody software, simply select "File," and choose "Add Media to My Library." Connect your V CAST Music phone to your PC with a compatible USB cable (sold separately.) Once the phone is listed in the Sources section of the Verizon|Rhapsody PC client, locate the podcast file in "My Library" and drag and drop the file to the phone.
      • Using Windows Explorer to copy a podcast to the memory card: Using a card reader, copy the file to the "My_Music" folder of the formatted memory card.

        NOTES:
        • Memory card can be formatted by inserting it into the phone. A card can be reformatted by selecting "Settings & Tools" > "Memory" > "Card Memory" > "Options" > "Format Card." Remember Formatting the card will erase all existing files on the card.
        • Some older devices such as the LG VX8100, the Samsung SCH-a950 and the Verizon Wireless CDM-8945 do not support MP3 format files and must have the file synchronized using option A above.
    3. Once loaded to your phone, select "Music & Tones," then "My Music" and search for the podcast using "Genres," "Songs," "Artists," or "Albums." Once you find the podcast, select "Play."

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  4. Where can I use V CASTSM Music?

    Certain features of the service require you to be in the V CAST coverage area; some features are not dependent the V CAST coverage area you are in.  View Coverage areas.

    Features that require V CAST coverage:

    • Accessing the mobile catalog
    • Browsing the catalog
    • Previewing, purchasing and downloading music
    • Setting, deleting and opening alerts
    Features that are not dependent on any particular coverage area:

    • Managing and playing music that is synced or downloaded
    • Creating and managing playlists
    • Receiving alerts

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  5. Can I receive a call while I'm playing music on my phone?

    Yes. The playback is interrupted and you will receive a prompt to either answer or ignore the call. The playback will resume from where it stopped when you complete or ignore the call.

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  6. Where can I store music if the memory on my phone is full?

    Music can also be stored to a compatible external memory card. External memory cards should only be used for storage. External memory cards are available from Verizon Wireless.

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  7. If I delete a song that I purchased from my V CASTSM Music phone, how do I retrieve the song later?

    Whenever you purchase a song directly from your V CAST Music phone, you also receive a second, higher quality copy of the song sent to your account on the V Cast Music with Rhapsody® online store account. Please download this song file to your music library and transfer the song to your V CAST Music phone using a compatible USB cable.

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  8. How long does it take to download V CASTSM Music?

    Most songs take approximately one minute to download. Download times will vary based on the size of the file.

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  9. Can I make a playlist from my phone with V CASTSM Music?

    Yes, to create a playlist on your phone:

    1. Go to the "Get It Now" menu.
    2. Select "Get Music & Tones."
    3. Select "My Music."
    4. Choose "Playlists."
    5. Press "Options."
    6. Scroll down and select "Create playlist."
    7. Give it a name and press "OK."
    8. You can now add songs by browsing through your library of music.
    9. When a song is selected, press "Options," select "Add to playlist," select the playlist and press "Add."

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  10. Can I search for music on my phone and external memory card with V CASTSM Music?

    Yes. To search for music on your phone:

    1. Go to the "Get It Now" menu.
    2. Select "Get Music & Tones."
    3. Select "My Music."
    4. Select "Search" and enter song or album title, artist name or genre.

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  11. I have purchased and downloaded a song to my phone from the V CASTSM Music mobile catalog and saved it to my memory card. Can I take that memory card and play it on another phone?

    No, the song will not play on another phone.

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  12. How do I move songs from the phone internal memory to or from the memory card with V CASTSM Music?

    From My Music:

    1. Go to the "Get It Now" menu.
    2. Select "Get Music & Tones."
    3. Choose "My Music."
    4. Select "Songs."
    5. Choose a song.
    6. Press "Options."
    7. Select "Move."

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  13. From my phone, I purchased a song through V CASTSM Music, but I lost my connection or lost battery power while I was downloading the file. How do I finish the download?

    Until the file is successfully downloaded to your phone, the file will remain available by selecting "Get Music & Tones," then "Get V CAST Music," "Download," then selecting the song and downloading.

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  14. I'd like to play music on my phone while I’m on an airline flight. Is there some way I can use the music player but shut off the phone’s ability to make and receive calls?

    Yes, to set your phone so that you can use your phone as a music player:

    1. Select "System."
    2. Select "Standalone Mode."
    3. Select "On."
    4. To turn the phone's radio function back on, select "Standalone Mode Off."

    Note: Some models display “Airplane Mode” instead of “Standalone.”

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  15. Can I get V CASTSM Music with Rhapsody® on any VZW phone?

    Check the lists below to find phones that are compatible with V CAST Music with Rhapsody.

    Phones that can play subscription music from V CAST Music with Rhapsody.

    Phones that have a music player.

    The following devices will not support the V CAST Music with Rhapsody service:

    • PDAs ( Except the Blackberry® Storm™, Motorola Q™ and Motorola Q9M)
    • Wireless Internet cards

    A compatible USB cable is also required to transfer music from a PC to a music phone.  If your phone did not come with a USB cable, the cable is available as part of the Music Kit.

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  16. Can I play music I already own on my V CASTSM Music phone?

    Music can be transferred to your phone by utilizing the V CAST Music with Rhapsody® software using the appropriate USB cable and drivers. Note: The MP3 files will be converted to the WMA format, if necessary. Many newer V CAST Music phones do play unprotected MP3 files directly. You can load music to these phones by either transferring or by “sideloading” to the MY_MUSIC folder on the memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.)

    Note: Only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must be transfer in order to be played on the phone.

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  17. How can I identify which V CASTSM Music version is on my phone?

    1. Go to the V CAST Music home page by selecting "Get It Now."
    2. Select "Music & Tones."
    3. Select "Get V CAST Music."
    4. Then, choose "Help."
    5. Scroll to the bottom of the Help screen to the section titled "About V CAST Music." The version number is listed there. Versions marked 01.02.000 or higher support the direct playback of unprotected MP3 files. You may also select "Music & Tones" and "Sync Music to display version of software."

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  18. How many songs can my V CASTSM Music phone hold?

    The number of songs that can be stored in your V CAST Music phone depends on the size of the memory (both internal and on the memory card), what, if any, other applications are using that memory and the size of the individual song files.

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  19. What kind of accessories can I buy for my V CASTSM Music phone?

    In addition to the Music Kit and memory cards, you will find that stereo headsets, pouches, speakers and more are available from Verizon Wireless stores or at VerizonWireless.com.

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Transferring Music

  1. Where can I find a cable to transfer songs to my V CASTSM Music capable phone?

    In order to transfer music from your PC to your Verizon Wireless V CASTSM Music capable phone, you will need a compatible USB data cable that matches the make and model of your phone. A cable is included in the Verizon Wireless Music and Wireless Data Kit, which is available at Verizon Wireless Communications Stores and or online at Verizon Wireless.

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  2. Can I play unprotected AAC formatted music with the V CastSM Music with Rhapsody® application? Can I sync that kind of music to my phone?

    Unprotected AAC music files (where the file extension is .m4a) can be played on your PC and can be synced to your phone using V CAST Music with Rhapsody online store application. In the sync process, unprotected AAC (.m4a) files are automatically converted to WMA format, if necessary, to play on your phone. The original .m4a files remain on your PC in the unprotected AAC format.

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  3. Can I transfer Playlists from my PC to my V CASTSM Music capable phone?

    Yes, but only for devices that support V CASTSM Music with Rhapsody® with the following capabilities: subscription, wireless, and PC downloads AND subscription and PC downloads. On other music capable devices the content can be transferred but the playlist will have to be re-created on the device itself.

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  4. I have registered for My Verizon, or a service such as Vtext, PixPlace or the Get It Now® website; do I need to register and create a new password on the V CASTSM Music with Rhapsody® online store that I access from my PC?

    No. Your 10-digit mobile number and My Verizon,Vtext, PixPlace password can be used to login to the site.

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  5. I don’t have a password for any Get It Now® services, how do I register at the V CASTSM Music with Rhapsody® online application?

    1. Select sign in in to the V Cast Music with Rhapsody online store, then select "Don’t have a password?"
    2. Enter your 10-digit mobile phone number. Use ONLY numbers. Do not enter dashes, symbols, or spaces.
    3. Click "Send." Your temporary password will immediately be sent to your mobile phone as a TXT message.
    4. After you have received your temporary password, enter it into the Temporary Password box. Note: Passwords are case-sensitive.
    5. Create a new password:
      • Enter your desired new password into the New Password box. (Or you have the option to select “Save my Login & Password.” By doing so, each time you log in to the online store, you can simply hit “login” and your login and password are automatically recalled.) You will need this password each time you log back into the site.
      • Re-enter your new password in the Re-enter Password box to confirm spelling.
      • Click "Save."
    6. You'll be taken to Confirmation page. Click "OK."
    7. You'll be at the V CAST Music with Rhapsody home page. Just log in and enjoy.

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  6. How can I retrieve my password to access the V CASTSM Music with Rhapsody® online Store from my PC?

    Click the "Forgot Your Password" link on the login page of the V CAST Music with Rhapsody homepage, then follow the steps.

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  7. How do I purchase and download music from V CASTSM Music on my computer?

    To purchase and download music from V CASTSM Music with Rhapsody® on your PC, you must first have V CAST Music with Rhapsody installed on your computer. Download the free software, then you’ll be able to browse, preview and purchase songs from our music catalog.

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  8. How can I transfer purchased music from my PC to my V CASTSM Music phone.

    Music must be transferred (“synced”) using the USB cable and software compatible with your V CAST Music phone.

    Note: Compatible USB cables are available from Verizon Wireless.
     

    1. Open the V Cast Music with Rhapsody® software on your PC. 
    2. Use the USB cable to connect your phone to your PC. Please have your phone turned on.
    3. Your phone should automatically be placed in the Sync Music state and show as Connected. On the PC, you should see the phone listed in the sources portion of the V Cast Music with Rhapsody software.
    4. On the PC, drag and drop songs that you wish to transfer to the phone listing in the Sources area.
    5. When the sync process completes, on your phone, exit the Sync Music application and disconnect the cable from your phone.
    6. Under the "Music & Tones" menu, open "My Music" to view and play your music.

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  9. Are iTunes® music files compatible with my V CASTSM Music-capable phone?

    Protected music purchased from iTunes is not compatible with V CAST Music phones. Music ripped from your CD collection (unprotected) can be synced to V CAST Music phones through V CAST Music with Rhapsody® software.

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V CAST Music for Prepay Subscribers

  1. Can Prepay subscribers get V CASTSM Music with Rhapsody®?

    Yes. Songs may be purchased via V CAST Music capable devices for $1.99 or you may choose to purchase via the V Cast Music with Rhapsody online store for 99¢ per song. An additional 99¢ service fee will be charged with the first song purchased from your phone in any 24 hour period. The price for each song is presented on your phone’s screen before you purchase. You’ll receive two copies of the song when you purchase from your phone: one copy is sent to your phone and another copy is sent to your account in the V Cast Music with Rhapsody online store for downloading on your PC. Individual song prices are posted in the online store. Albums downloads are only available from the PC and vary in price. Artist Alerts are available and are charged at standard text messaging rates in accordance with your calling plan.

    Prepay customers will not be charged airtime for downloads, browsing, previewing and managing alerts.

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  2. I'm a Prepay customer who uses V CASTSM Music. What is the 99¢ service fee charge for?

    Instead of charging you airtime each time you access the V CASTSM Music store from your phone, a flat download service fee of 99¢ is assessed with the first song purchase you make from your phone in any 24-hour period. Here’s how it works:

     
    Time/Day/Action   Charge
     
    Browse the V CAST Music catalog all you want from your phone
    		   No Charge
     
    At 1pm on Monday, you purchase a song via your phone
    		  

    99¢ download service fee
    and
    $1.99 per song
     
    Later that same day, you browse the catalog some more
    		   No Charge
     
    At 12:30 pm on Tuesday, you purchase another song via your phone
    		   $1.99 per song 
     
    At 2pm Tuesday, you browse the catalog
    		   No Charge
     
     
    At 3pm on Tuesday, you purchase another song via your phone
    		  

    99¢ download service fee
    and
    $1.99 per song
     
     

    Note: The 99¢ download service fee is not charged if you purchase songs from the V CAST Music Online Store accessible through V CAST Music Manager or Windows Media® Player 10 or higher.

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  3. How do V CASTSM Music purchases affect my monthly Prepay anytime minutes allowance?

    Charges for V CAST Music purchases will be deducted from your account balance. These charges will reduce your balance, and thus the number of anytime minutes available.

    For example, if you have an account balance of $10.00 and place a call during peak hours, which is rated at $0.10 per minute, you would have 100 peak minutes available for the call. If, with the same $10.00 account balance, you purchased a V CAST song for $2.98 (99¢ download fee + $1.99 for the song), your new balance would be $7.02. You would have 70 minutes available for a call made during peak hours.

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About Alerts

  1. What kinds of V CASTSM Music Alerts are available, and how do I set them up?

    You can set up to 10 alerts for information on new releases from your favorite artists. Alerts can be managed in the V CASTSM Music with Rhapsody® Store from either your phone or your computer. Alerts will be generated whenever there is a clear reference to an artist.

    Note: Standard text messaging fees apply according to your price plan.

    To create alerts on your phone:

    1. Go to the "Get It Now" menu.
    2. Select "Get Music & Tones" (or Music & Tones).
    3. Select "Get V CAST Music."
    4. Find an artist that you are interested in.
    5. Select "Options."
    6. Select "Set artist alert."
    7. Press "OK" to confirm your alert request.

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