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My Verizon Enrollment

General Information

  1. What are the benefits of enrolling in My Verizon?

    With My Verizon, you get the convenience of managing your account online including these great benefits:

    • Check your minutes and messages
    • Change or reset your Voice Mail password
    • Purchase ringtones and manage Ringback Tones
    • Access My Verizon on your mobile phone

    Learn more about the self serve options available with My Verizon.

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  2. Will I have access to all of the available features in My Verizon?

    Access to the features in My Verizondepends on which role you have been assigned.

    • Account Owner: access to all available account information
    • Account Member: limited access

    Learn more about what each role is able to access in My Verizon.

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  3. What if I forget my My Verizon password?

    If you forget your password, go to the Forgot Your Password page and follow the prompts to create a new password.

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  4. What is a secret question?

    The secret question is an added means of verification in My Verizon. If you need to access your account, but have forgotten your password, answering the security question allows you to change your password online. For your protection, we may also ask you to answer your security question once you successfully sign in to My Verizon. When setting up your secret question, you can choose from pre-selected questions or create your own question.

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  5. How do I change my My Verizon secret question?

    To change your secret question:

    1. Make sure you are signed in to My Verizon and go to the Account Profile page.
    2. Click on the Edit link under Change User Information.

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  6. I am trying to retrieve my forgotten My Verizon password and do not know my secret question. What do I do?

    If you are trying to change your forgotten password and do not know your secret question, you can still gain access to your account. When asked to submit the answer for your secret question, you will see a Send password to my phone link on the right side of the page. A text message will be sent to your mobile device with a temporary password.

    If you block text messages, you can still receive a text message with a temporary password and continue to have all other text messages blocked.

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  7. How do I change my My Verizon password?

    To change your password:

    1. Make sure you are signed in to My Verizon and go to the Account Profile page.
    2. Click on the Edit link under Change Password.
    3. Enter your current password followed by your new password twice.
    4. Click on the Submit button. You have successfully changed your password.

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  8. What if I forget my My Verizon user ID?

    If you forget your User ID, go to the Forgot Your User ID? page and follow the prompts to retrieve your User ID.

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  9. How do I change my My Verizon user ID?

    To change your User ID:

    1. Make sure you are signed in to My Verizon and go to the My Profile page.
    2. Click on the Edit link under Change User ID.
    3. Enter your new User ID and click on the Submit button.

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  10. How long can my My Verizon account remain dormant before I will be locked out?

    Your My Verizon account can remain dormant, meaning that you do not sign in, for a maximum of two years, after which you will be locked out. However, if you have Auto Bill Pay set up, your account is not considered dormant even if you do not sign in.

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  11. I am locked out from My Verizon and unable to sign in. What do I do?

    If you are locked out because of five unsuccessful sign in attempts, you will need to complete the “Forgot Password” or “Forgot User ID” steps.

    If during the “Forgot Password” or “Forgot User ID” steps, you are unable to successfully verify your information (zip code, billing system password, or answer to secret question), your account will be locked to protect your information. You will need to contact Customer Service at (800) 922-0204 to have your access restored.

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