Account Maintenance

Assign Account Manager

1. Why would I need to assign someone as an Account Manager?

   Adding an Account Manager allows you (the Account Owner) to give someone else access to call Customer Service or visit a retail store to manage lines on your account for you. You may also provide Account Managers with access to My Verizon to complete transactions online for lines on your account. This is helpful if you are not always available.

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2. What will an Account Manager be able to do?

   Refer to the Account Access Roles page for details on what an Account Manager is able to do.
   

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3. Can any Account Manager be given access to sign in to My Verizon?

   In order for an Account Manager to have access to My Verizon, they need to have a Verizon Wireless mobile number on the same account as you.

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4. How do I add an Account Manager?

   To add an Account Manager:

   1. Make sure you are signed in and go to the Assign Account Managers page.
   2. Enter the first and last name(s) of the Account Manager(s) you want to add.
   3. To grant the Account Manager access to My Verizon:
      1. Select a number from the Mobile Number dropdown.
      2. Enter the Account Manager's email address into the Email Address field.
   4. Review the authorization information and click the Submit button.
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5. How do I grant My Verizon access to a current Account Manager that does not have it yet?

   To give a current Account Manager access to your My Verizon account, the Account Owner must:

   1. Remove the user's Account Manager access.
   2. Re-add the user as an Account Manager, and include the user's mobile number and email address when prompted.
   
   

   Refer to these steps on how to remove and re-add an Account Manager.

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6. Will an Account Manager be notified after being granted access to My Verizon?

   Yes. The Account Manager will receive an automatic text message to the mobile number and an email to the email address specified by the Account Owner.

   • If the Account Manager does not have My Verizon access: The text message will contain a temporary password so they can sign in to My Verizon.
   • If the Account Manager already has My Verizon access: The text message and email will inform them that they have been upgraded, and should sign in to My Verizon with their current mobile number and password.
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7. How many Account Managers can I assign?

   You can have a maximum of three Account Managers assigned at a time.

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8. How do I remove an Account Manager?

   To remove an Account Manager:

   1. Make sure you are signed in to My Verizon and go to the Assign Account Managers page.
   2. Check the Remove box next to the Account Manager you want to remove.
   3. Click on the Save Changes button. You have successfully removed an Account Manager.
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9. How do I change the Account Owner?

   You will not be able to change the Account Owner through My Verizon. To do this, you will need to call a Customer Service Representative at (800) 922-0204.

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Change Features & Services

1. How do I add a feature to my account?

   To add or change a feature:

   1. Make sure you are signed in to My Verizon and go to the Change Features page.
   2. Select the feature(s) you want to add or remove. Note: You may be required to remove a feature in order to add the new one.
   3. Click on the Continue button.
   4. Review the feature(s) to make sure you have selected the correct one(s), and then click on the Submit button. You have successfully added a feature.
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2. Why isn't the feature I want to add visible on the page?

   Some features can only be added or removed by contacting a Customer Service Representative. If you do not see the feature you are looking for, please go to the Contact Us page.

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3. Why do I need to remove a feature in order to add this new one?

   For certain categories, such as text messaging allowance, you can only have one of the available features at a time. If you change to a different feature within the category, you will need to remove the original one.

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4. How soon will I be able to use an added feature?

   You should be able to use an added feature within 24 hours.

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5. How do I remove a feature from my account?

   To remove a feature:

   1. Make sure you are signed in to My Verizon and go to the Change Features page.
   2. Select the feature(s) you want to remove.
   3. Click on the Continue button.
   4. Review the feature(s) to make sure you have removed the correct one(s), and then click on the Submit button. You have successfully removed a feature.
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6. I see a note that says this feature cannot be added once it's removed, why is that?

   This means that the feature has been discontinued and, although it has remained on your plan, is not available to be added again.

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Change Plan

1. How do I change my plan online?

   To change your plan online:

   1. Make sure you are signed in to My Verizon and click on Change Plan, Text or Data in the "I Want To..." section.
   2. Select whether you want to change your minutes or change to a different plan, and click OK.
   3. Check the radio button next to the plan you want to change. Note: If you have a Family SharePlan® and are switching to a single-line plan, you will need to select a plan for each of the numbers in your account.
   4. Review your changes, and click on the Submit button. You have successfully changed your calling plan online.
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2. Where can I view information about my plan?

   To view the details of your current plan:

   1. Sign in to My Verizon.
   2. If you have more than one mobile number, select the one you want from the dropdown in the My Device section.
   3. The plan name for that number will appear in the My Usage section. To view more details about the plan, click on the plan link.
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3. If I change my plan will my upgrade eligibility date be reset?

   No, your upgrade eligibility date will remain the same if you change your plan.

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4. How do I determine if a business plan is the right option for me?

   Refer to the Business page for information about our business solutions and to see if a business plan is the right choice for your company.

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5. Will switching to a less expensive plan affect my contract end date?

   No, you can change your plan anytime without affecting your contract end date.

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6. Will I be charged if I upgrade my plan to include unlimited text messaging?

   You will not be charged to complete the Plan Change transaction, but your monthly access charge may increase depending on the price of the new plan.

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7. Can I increase the minutes on my current plan if it is a discontinued plan?

   No, you will not be able to increase the minutes on an inactive plan. You will need to change to a plan that is currently available.

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8. How can I determine which plan is best for me?

   To compare the available plans and determine which plan is best for you, refer to the Plans Overview page.
   
   To determine the best data package for you, refer to the Data Calculator.

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9. How soon after changing my plan will My Verizon display my new plan?

   Your new plan should display in My Verizon within 24 hours after changing it or after the date you've set it to change.

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Change Billing Address

1. How do I change my billing address online?

   To change your billing address online:

   1. Go to the Change Billing Address page in My Verizon.
      
      
   2. Enter the new address information.
      
      
   3. Click on the Submit button. You have successfully updated your billing address online.
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2. How soon will my updated billing address go into effect?

   Your updated billing address information should go into effect within 24 hours.
   

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Change Phone Number

1. How do I change my mobile number online?

   To change your mobile number online:
   

   1. Make sure you are signed in to My Verizon and go to the Change Phone Number page.
   2. If you have multiple lines on your account, select the mobile number you want to change.
   3. Select whether you want a number from your current area or from a different city and or state.
      
      If selecting your current area:
      
      1. Pick an area / code exchange from the dropdown.
      If selecting a different city or state:
      1. Click the Change Location link.
      2. Enter the zip code or the city and state for the new number.
      3. Click Save.
      4. Pick an area / code exchange from the dropdown.
   4. Click on the Next button.
   5. Select a date for the changes to be effective and then click Next.
      
      Note: If you select to have the change effective today or pick a specific day, your bill will be prorated.
   6. Click on the Submit button. You have successfully changed your mobile number online.
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2. How can I get an area code / exchange for a different city or state?

   To change your mobile number to one from a different city or state:

   1. Make sure you are signed in to My Verizon and go to the Change Phone Number page.
   2. If you have multiple lines on your account, select the mobile number you want to change.
   3. Select the radio button next to I would like an area code from a different city/state.
   4. Click the Change Location link.
   5. Enter the zip code or the city and state for the new number.
   6. Click Save.
   7. Pick an area / code exchange from the dropdown.
   8. Click on the Next button.
   9. Select a date for the changes to be effective and then click Next.
      
      Note: If you select to have the change effective today or pick a specific day, your bill will be prorated.
   10. Click on the Submit button. You have successfully changed your mobile number online.
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3. Why do I need to select an effective date when changing my mobile number?

   This effective date will determine when billing for the new number will begin.

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4. What is proration?

   When proration occurs:

   1. You'll see a credit for that portion of the monthly access charge that was billed in advance on the previous number from today's date through the end of the current bill cycle.
   2. You'll see a charge for the portion of the monthly access for the new number from today's date through the end of the current bill cycle.
   3. You'll see a charge for the monthly access for the new number for the next month.
   4. Your monthly allowances associated with your Plan may also be prorated, and overage charges may occur.
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Reconnect Service

1. How do I reconnect mobile service online for the same device?

   To reconnect mobile service online for the same device you used before:

   1. Make sure you are signed in to My Verizon and go to the Suspend / reconnect service page.
   2. Select the mobile number for which you will be reconnecting service.
   3. Click on the Continue button.
   4. If you are reconnecting service for the same device, click on the Reconnect Service button.
   5. You have successfully reconnected service. A confirmation page will display indicating your service has been reconnected.
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2. How do I reconnect mobile service online for a different device than I had before service was suspended?

   To reconnect mobile service online for a different device than you had before:

   1. Go to the Suspend / reconnect service page.
   2. Select the mobile number for which you will be reconnecting service.
   3. Click on the Continue button.
   4. Click on the Activate phone button.
   5. Follow the steps to backup your contacts if necessary.
   6. Enter the device's ESN/MEID in the New ESN/MEID field.
   7. Click on the Continue button.
   8. If you are prompted to add features, follow the requested steps until you reach the confirmation page. You have successfully reconnected service on a different device.
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3. How soon will I be able to use my service after it has been reconnected?

   It may take up to an hour to restore service.

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4. Will I be charged to re-download any applications I removed before I suspended service?

   Yes, you will be charged the applicable download fees if you decided to download any applications you removed.

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My Profile

1. How do I find my contract end date?

   To find your contract end date:

   1. Make sure you are signed in to My Verizon, and go to the My Plans and Services page.
   2. If you have multiple devices on your account, at the top of the page click on the mobile number associated with the contract end date you want to find.
   3. The contract end date appears next to the device image in the upper left-hand side of the page.
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