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Skype mobile™ FAQs

General Information

  1. What is Skype mobile™?

    Skype mobile is an application that lets you make or receive unlimited Skype-to-Skype calls, and make discounted international calls to mobile and landline phones, while in the U.S.

    Skype mobile supported devices are listed below:

    Android BlackBerry Windows Mobile Basic Phone Web OS
     Commando  8830 World Edition  LG Fathom  LG Chocolate Touch  Palm Pre 2
     DROID by Motorola  Bold    LG EnV Touch  
     DROID 3 by Motorola  Curve    Samsung Reality  
     DROID Eris by HTC  Curve 2    Samsung Alias 2  
     DROID Incredible by HTC  Curve 3G 9330    Samsung Zeal  
     DROID Incredible 2  Storm    LG EnV3  
     DROID X by Motorola  Storm 2    LG Dare  
     DROID X2 by Motorola  Tour    LG Versa  
     DROID 2 Global  Bold 9930    LG Octane  
     LG Ally  Torch 9850    Pamtech Crux  
     LG Enlighten        
     Motorola DEVOUR        
     Samsung Fascinate        
     Samsung Illusion        
     Xperia PLAY by Sony Ericsson        

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  2. Do I need to have a Skype™ ID to use Skype mobile?

    Yes. You can create a new Skype ID from Skype mobile or from Skype on a PC. If you are creating an ID for the first time from Skype mobile, simply select the Menu option key when prompted for your user ID / password, and you’ll have the option to create an ID.

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  3. How am I billed for Skype mobile™?

    While there are no monthly subscription fees for Skype mobile, Skype mobile is currently only available on select BlackBerry® and Android™ 3G Smartphones with a data feature starting at $29.99.

    You can make and receive unlimited Skype-to-Skype calls and IM's from the U.S.

    Calls to U.S. numbers will be carried by Verizon Wireless, not Skype, and charged according to your calling plan.

    Calling internationally uses Skype Credit, just like it does on your PC.

    See below for more billing information.

    Call Type
    Usage
    Call Details will appear on
    Domestic Skype-to-Skype call Unlimited Not Applicable Skype Account
    International Skype-to-Skype call Unlimited Not Applicable Skype Account
    Domestic or international Skype-to-Skype IM Unlimited Not Applicable Skype Account
    Call to a domestic number (either mobile or landline) Billed according to calling plan

    Note: All included plan minutes apply accordingly (i.e. Friends & Family, Mobileto Mobile, Unlimited Nights & Weekends and Anytime Minutes)    		 Not Applicable Verizon Wireless Account
    Call to an international number outside of the U.S. (either mobile or landline) Not deducted from the Verizon Wireless calling plan. Deducted from Skype Credit Billed according to Skype long distance rates Skype Account

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  4. How much does it cost to make an International call using Skype mobile™?

    Calling internationally uses Skype Credit, just like it does on your PC. These calls are billed according to Skype’s low international long distance rates. To learn more about Skype’s plans and set up Skype Credit, visit the Skype homepage.

    Note: Certain Verizon Wireless calling plans include long distance at no additional charge to locations outside of the United States.  Before placing your call using Skype mobile, please check to see if your plan includes these calls.

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  5. Once I’ve established Skype™ Credit, can I check my balance on Skype mobile?

    Yes, check your Skype Credit balance via menu on the Contact list screen. Balances are not updated immediately, so if you have just made a call, then the balance shown may not be accurate.

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  6. When I make a call to an international number using Skype mobile™, it rings once and then drops. Why is this?

    Please check that you have sufficient Skype Credit and an appropriate Skype calling subscription.

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  7. Can I use Skype mobile™ on my Verizon Wireless phone when I'm traveling internationally?

    Skype mobile can only be used on Verizon Wireless’ Nationwide and Extended Nationwide and Rate and Coverage Area in the U.S.

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  8. How do I make a Skype mobile™ call?

    From Skype mobile, select a contact from the home screen, select "Menu" and then "Call." If you are calling a Skype Contact, your call will come up as "Skype Call" in their caller ID. If you’re calling a U.S. mobile or landline number, your name and phone number will come up in their caller ID.

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  9. How do I receive a call using Skype mobile™?

    Receiving a Skype call will be just like receiving a cellular phone call. If you choose not to answer the call, the caller will go to your Verizon Wireless Voice mail. If you are not logged into Skype mobile on your phone, an unanswered Skype call will go to your Skype voice mail if you subscribe to this Skype service.

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  10. Who can I call with Skype mobile™?

    With Skype mobile, as long as you’re calling a Skype Contact’s Skype ID, that call is included. You can also send and receive unlimited Skype-to-Skype IM's to any of your contacts anywhere in the world.

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  11. Can I sign in to Skype mobile™ and Skype on my PC at the same time?

    Yes, you can be signed in to both. Incoming calls and IMs can be received on both.

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  12. Will Call Waiting, Call Forwarding and 3-Way calling also work using Skype mobile™?

    Yes, all calling features you enjoy today will work when using Skype mobile.

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  13. Will Skype mobile™ work if I have Caller ID Block on my line?

    No, Skype mobile will not work with Caller ID Block. To use Skype mobile, you’ll need to remove Caller ID Block. You can add and remove features in My Verizon.

    Business users

    To add and remove features, sign in to your respective business portal:

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  14. If I use Google Voice or another similar service, will I also be able to use Skype mobile™?

    Yes, provided that the service is not configured to forward your mobile calls. If Google Voice or another similar service is set up to forward calls from your phone and route them elsewhere, Skype mobile will not work.

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  15. Can I call groups I’ve set up from Skype™ on my PC using Skype mobile?

    While you can receive a group call from your Skype Contacts, you will not be able to initiate a group call using Skype mobile.

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  16. Will the contacts from my phone’s address book be integrated with my Skype™ Contact list in Skype mobile?

    When you download Skype mobile, you’ll be asked if you want to import your contacts. If you select "Yes," Skype mobile will import contacts you have saved in international format. Skype mobile will not import contacts from your phone’s address book that are not in international format. This includes all domestic, 10-digit entries.

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  17. Will I need to add the Skype™ Contacts I have on my PC to Skype mobile?

    No, Skype mobile shows all your Skype Contacts, whether they were created on your PC or on your phone.

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  18. How do I send IM's to my Skype™ Contacts?

    From Skype mobile, select a contact from the home screen, select "Menu" and then "Send IM."

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  19. Can I IM more than one Skype™ Contact at a time?

    Yes, you can continue group IM's you have started on your PC and you can also create them by selecting "Add people" from Menu when you're in an IM.

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  20. Why does Skype mobile™ sometimes show IM's I've already seen as unread?

    Sometimes Skype mobile can't tell which IM's have been viewed on other versions of Skype.

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  21. Can I share files using Skype mobile™?

    No, files can not be shared using Skype mobile.

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  22. Can I initiate a Video call using Skype mobile™?

    No, video calls can not be initiated using Skype mobile.

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  23. Can I use another data service while I’m on a Skype™ call?

    Similar to the experience today, if you’re in a phone conversation via Skype mobile or otherwise, you will not also be able to browse the Internet.

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  24. Can I use Skype mobile™ on my Verizon Wireless phone while I am connected to a Wi-Fi network?

    Skype mobile can only be used on Verizon Wireless’ National Enhanced Services Rate and Coverage Area, and not on Wi-Fi networks.

    • Android™ 3G Smartphones do not allow simultaneous use of Wi-Fi and the Verizon Wireless network, so customers using Android 3G Smartphones must turn off their Wi-Fi network connection when using Skype mobile.

    • BlackBerry® 3G Smartphones allow simultaneous use of both types of connections, so customers using BlackBerry 3G Smartphones can leave their Wi-Fi network connection turned on when using Skype mobile.

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  25. Where can I check or change my Skype™ privacy settings?

    Privacy settings set on the Skype PC client will also apply to Skype mobile. To minimize Spam sent to either your PC or your phone, follow these steps on your PC:

    1. Go to Skype in the menu bar and select "Privacy."
    2. Click on "Show advanced options."
    3. Select "People in my Contact list only," for each option.
    4. Click "Save."

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Skype mobile™ on Android™ Device

  1. How do I download and install Skype mobile™ on my Android™ device?

    For information on downloading and installing Skype mobile on your specific Android device please visit our Knowledge Base:

    Droid is a trademark of Lucasfilms Ltd and its related companies. Used under license

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  2. How do I create a Skype mobile™ account on my Android™ Device?

    Before you are able to use Skype mobile you must create a Skype mobile account. For information on creating an account on your Android™ device, please visit our Knowledge Base.

    After you have created an account you can sign in by selecting the “Skype mobile” application from the applications tab, entering your Skype name and password, and selecting “Sign in.”

    You can sign out by selecting the “Events tab,” within the application, select “Menu” then “Sign out.”

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  3. How do I create or update my Skype mobile™ profile?

    Your Skype mobile profile contains information such as your name, cell phone, home phone, and office phone. This information will be accessible to your contacts. To information regarding creating or updating your profile, please visit our Knowledge Base.

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  4. How do I manage my contacts in Skype mobile™?

    You can add, deleted, block, or unblock contacts with Skype mobile. For information on managing your contacts, please visit our Knowledge Base.

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  5. How do I place a call with Skype mobile™?

    For information on placing a call using Skype mobile, please visit our Knowledge Base.

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  6. How do I IM with Skype mobile™?

    For information on Instant Messaging using Skype mobile, please visit our Knowledge Base.

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  7. How can I check to see how many Skype™ Credits I have left?

    You can purchase Skype Credits through the Skype homepage that can be used to make calls, and other various Skype functions. To view how many credits you have remaining, follow the instructions within our Knowledge Base.

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Skype™ on BlackBerry® Devices

  1. How do I download and install Skype mobile™ on my BlackBerry® device?

    For information on downloading and installing Skype mobile on your BlackBerry device, please visit our Knowledge Base.

    BlackBerry Enterprise Server® (BES) users

    For BES users, Skype mobile can be downloaded as a free application from VZStart.

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  2. How do I create a Skype mobile™ account on my BlackBerry® device?

    Before you are able to use Skype mobile you must create a Skype mobile account. For information on creating an account on your BlackBerry device, please visit our Knowledge Base.

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  3. How do I create or update my Skype mobile™ profile?

    Your Skype mobile profile contains information such as your name, cell phone, home phone, and office phone. This information will be accessible to your contacts. To information regarding creating or updating your profile, please visit our Knowledge Base.

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  4. How do I manage my contacts?

    You can add, deleted, block, or unblock contacts with Skype mobile™. For information on managing your contacts, please visit our Knowledge Base.

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  5. How do I place a call with Skype mobile™?

    For information on placing a call using Skype mobile, please visit our Knowledge Base.

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  6. How do I IM with Skype mobile™?

    For information on Instant Messaging using Skype mobile, please visit our Knowledge Base.

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  7. How can I check to see how many Skype™ Credits I have left?

    You can purchase Skype Credits through the Skype homepage that can be used to make calls, and other various Skype functions. To view how many credits you have remaining, follow the instructions within our Knowledge Base.

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