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# Features

General Information

  1. How can I check my balance from my phone?

    #BAL (# 225)+SEND
    #MIN (# 646)+SEND
    #PMT (# 768)+SEND
    #DATA (# 3282)+SEND

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  2. Can I check my Family SharePlan’s® minute usage from my phone?

    Yes. Dial #MIN (# 646) and press "SEND." You will have the option to listen to the total Family SharePlan minute usage after hearing your individual usage. A second free text message will be sent to your handset with the minute usage for your Family SharePlan.

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  3. When I check my minute usage by dialing #MIN on my phone, how frequently is the information updated?

    #MIN is an estimate of the minutes used since your last statement date. The estimate is typically updated within the last 24 hours. This estimate may not include usage outside your local calling area.

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  4. I checked my minute usage by dialing #MIN on my phone. When does this minute usage start over?

    Your minutes start over at midnight of the last day of your billing period. To identify your billing period:

    1. Sign In to My Verizon.
    2. Select "My Bill."
    3. Look under the "Statement Summary" section to find the beginning and ending date of your billing period.

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  5. What are all of the ways to check my data usage?

    You can dial #DATA + SEND from your handset (airtime free) or login to My Verizon to check your data usage.

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  6. When I dial #DATA from my handset to check my data usage, what types of data are included?

    Data usage includes domestic and international text messages, kilobyte usage, IN Text messages, IN Pix/Flix messages and Other Pix/Flix messages. Please note, you will not receive information regarding minutes of use information.

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