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Equipment Protection FAQs

Does Verizon Wireless offer Total Equipment Coverage against lost/stolen/damaged and defective equipment?

Yes, Total Equipment Coverage combines the benefits of Asurion’s Wireless Phone Protection with the Verizon Wireless Extended Warranty program. If your device or covered accessories are lost, stolen, accidentally damaged, or malfunctioning due to a manufacturing defect after the manufacturer’s warranty expires, you are covered. Verizon Wireless customers can only enroll in Total Equipment Coverage within 30 days of new account activation with a new equipment purchase.

Phones

  • $6.99 per month per covered phone.
  • $45 non-refundable deductible per approved claim.
  • 2 replacements in a 12-month period with an equipment maximum of $400 per claim (in New York, 2 claims per policy year).
Advanced Devices
  • $6.99 per month per covered device.
  • $99 non-refundable deductible per approved claim.
  • 2 replacements in a 12-month period with an equipment maximum of $1500 per claim (in New York, 2 claims per policy year).
Tablets
  • $9.99 per month per covered device.
  • $149 non-refundable deductible (Tablets) per approved claim.
  • 2 replacements in a 12-month period with an equipment maximum of $1500 per claim (in New York, 2 claims per policy year).

Other Devices

  • $9.99 per month per covered device
  • $169 non-refundable deductible (8GB, 16GB iPhone® 4 and 16GB iPhone® 4S) per approved claim
  • $199 non-refundable deductible (32GB iPhone® 4 and 32GB, 64GB iPhone® 4S) per approved claim
  • 2 Replacements in a 12-month period with an equipment maximum of $1500 per claim (in New York, 2 claims per policy year)

Replacement devices may be remanufactured equipment. If the same model is not available, a comparable model will be provided. You may cancel at any time and receive a prorated refund of your monthly fee. To cancel you may call Customer Service at (800) 922-0204 (*611 from your Verizon Wireless mobile phone) or visit a Verizon Wireless store

For a list of equipment in the Phones, Advanced Devices and Tablet categories, please visit Asurion's website or call Asurion at (888) 881-2622.

For a list of devices with Asurion’s Mobile Recovery, included with Total Equipment Coverage on compatible devices, please visit www.mymobilerecovery.com/phones_supported.