Company Name ID

General Information

1. What is Company Name ID?

   Company Name ID is a service that enables your organization to define, on a line by line basis, how outbound calls from your company are presented to people you call. Each line subscribed to the Company Name ID service can be easily configured by the administrator to display a unique custom name (e.g., the company name, department name, employee’s name, etc.) on other devices enabled with Caller ID.
   
   In addition, Company Name ID offers a feature called Custom Number that allows your organization to change the callback number for a given line to any other phone number owned by your organization. For example, the line can display the phone number for the corporate scheduling department when a field technician calls a customer.
   
   Finally, Company Name ID supports attaching an image (e.g., a corporate logo) to outbound calls. The image will appear with the custom number and name on the incoming call screen of Verizon Wireless devices that are compatible with Caller ID.

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2. What Verizon Wireless devices are capable of subscribing to Company Name ID?

   All Verizon Wireless devices are capable of using the Company Name ID service.

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3. Does the Company Name ID service work for all phone numbers that my organization calls, or do my customers need to have a special device?

   All devices that display the incoming call number will display the Custom Number when receiving a call from a Company Name ID subscribed line. Additionally, all devices enabled with Caller ID will display both the Custom Number and the Custom Display Name when receiving a call from a Company Name ID subscribed line. To display a company logo or image will require a Verizon Wireless compatible device.

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4. How do I sign up for Company Name ID?

   Sign in to your account using My Business Account or the Verizon Enterprise Center and then follow the steps below:
   

   1. Select Account Maintenance (My Business Account) or Accounts & Maintenance (VEC).
   2. Select Add Remove Features.
   3. Go to the configuration page for Company Name ID to customize the name.
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5. How do I set up my business’ Company Name ID?

   After you have subscribed one or more lines to Company Name ID, configure each line by following the steps below:
   

   1. Sign in to your account using My Business Account or Verizon Enterprise Center.
   2. Click Custom Applications.
   3. Click Access Caller Name ID Services.
   4. Under the Company Name ID tab, select the desired lines. Then, go into edit mode by clicking the Edit Selected button at the bottom left-hand side of the screen.
   5. For each line, enter the desired configuration for Custom Number, Long Display Name, Short Display Name and Logo / image.
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6. How much does Company Name ID cost?

   Company Name ID is $1.99 per line per month.

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7. Can I use a toll-free number as the number that displays using Company Name ID?

   Yes, Company Name ID can support toll-free numbers, but the name may not always appear. This is because Company Name ID retrieves its data from various carrier databases, and not all databases support toll-free numbers.

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8. I want to use a business logo with Company Name ID. Are there parameters around the file type and size of the image I can upload on My Business Account or Verizon Enterprise Center?

   These are the parameters you must follow when uploading a logo for use in Company Name ID:
   

   • File formats:  JPG and PNG only
   • Maximum file size:  2 MB
   • Maximum height / width:  10,000 x 10,000 pixels
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9. What is Caller ID?

   Some Verizon Wireless services allow you to determine how your name, mobile number and other personal information (Caller ID) appear to the person receiving your call. Verizon Wireless does not pre-screen Caller ID information that you submit when using these services. To use these services, you must represent and warrant to Verizon Wireless that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and does not infringe or violate someone else’s rights or the law, rules or regulations with regard to privacy, intellectual property or otherwise.

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10. What is spoofing?

    You may also be able to download software applications offered by unaffiliated third party providers that manipulate or “spoof” the Caller ID that appears to the person receiving your call. Verizon Wireless does not pre-screen the third party applications that you may download.  However, you should review any applicable third party terms and conditions before subscribing to or using such services.

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11. Should I be aware of any liability issues with Company Name ID / Caller ID and spoofing?

    Verizon Wireless has the right, in its sole discretion, to refuse to pass or to remove any Caller ID information and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause. Submitting misleading or inaccurate information to Verizon Wireless or a third party provider, or misuse of your mobile device, with the intent to defraud, cause harm or wrongfully obtain anything of value may also subject you to civil and criminal penalties.

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