Bill My Phone

General Information

1. What is Bill My Phone?

   Bill My Phone is a payment option offered by select merchants, which allows you to purchase digital goods (e.g., online gaming, online music, e-books, etc.) and apply those charges directly to your Verizon Wireless bill. You may also apply charges to your Serve® e-wallet account, if you have one and the charge could not be applied to your Verizon Wireless bill.
   
   This service gives you a convenient and secure method for making online purchases, without having to provide your credit card information. If an online merchant offers Bill My Phone as a means of payment, you will see Bill My Phone listed as a payment option during checkout. 
   
   Note: There is a spending limit of $25 per Verizon Wireless bill cycle, and this payment method can only be used to purchase digital goods. If your purchase does not comply with these limitations, your transaction may be rolled over into your Serve® e-wallet account, if you have one. If you do not have a Serve account, you will receive a notice stating that your transaction was unsuccessful and the reason it was declined.
   

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2. What type of purchases can I make using Bill My Phone?

   You can purchase digital goods from select online merchants and apply them to your monthly Verizon Wireless bill. Digital goods are non-tangible, virtual goods, such as:
   
   

   • Virtual online gaming and music
   • Virtual in-game items and goods
   • Virtual currency and points
   • Virtual goods from social networks
   • Subscriptions for granted access  for games
   • E-books
   
   Hard goods (e.g., books, CDs, articles of clothing, etc.) may be purchased if you have a Serve® e-wallet account. Hard goods may not be charged to your monthly Verizon Wireless bill using Bill My Phone.
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3. How do I use Bill My Phone?

   Making a purchase with Bill My Phone is similar to making any standard online purchase:
   
   

   1. While shopping online, select the item to purchase and continue to the checkout on your computer (or mobile device).
      
      
   2. When you see Bill My Phone as one of the available payment options, you will be prompted to enter your mobile phone number and ZIP code.
      
      
   3. A short text message with a pass code will be sent to your mobile phone.
      
      
   4. Enter the pass code on the checkout page. 
      
      
   5. Select Complete Purchase.
   
   The charges will be reflected on your next Verizon Wireless statement.
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4. Will Verizon Wireless charge me to use Bill My Phone?

   No, charges billed to your account via Bill My Phone will be for actual purchases only. We will not charge you additional fees to use this service.

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5. Can I purchase clothes, books or other tangible products with Bill My Phone?

   You can purchase tangible products or "hard goods" (e.g., books, CDs, articles of clothing) with Bill My Phone if you have an established Serve® e-wallet account. Hard goods can’t be charged to your Verizon Wireless account.
   
   If you are shopping online and attempt to purchase hard goods using Bill My Phone, an alert will display, advising you that the purchase can’t be billed to your Verizon Wireless account.

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6. Can I spend more than $25 per bill cycle with Bill My Phone?

   You can’t charge more than $25 per bill cycle to your Verizon Wireless account. However, if you have a Serve® e-wallet account, you may spend more than $25. Charges beyond the $25 purchasing limit will be billed to your Serve e-wallet account, not to your Verizon Wireless account.

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7. What is a Serve® e-wallet account, and how do I sign up?

   A Serve e-wallet account is a secure online account that allows you to send, receive and manage digital payments.
   
   If the charge of your Bill My Phone purchase can’t be applied your Verizon Wireless bill, your transaction can be rolled over to your Serve e-wallet account. If you do not have one, you will be provided with an option to open one at the time of your checkout.
   
   Additionally, you may sign up for a Serve e-wallet account now or learn more about Serve by visiting the Serve website.

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8. How will I be billed for transactions that I make via Bill My Phone?

   When making digital content purchases, charges (up to $25 per bill cycle) will be billed to your Verizon Wireless account. The charges will appear on the bill following the purchase.

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9. How will I be billed for transactions that I make via my Serve® e-wallet account?

   Charges for non-digital goods or purchases over $25 per bill cycle will appear on your Serve statement. Visit the Serve website for full details.

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10. Which devices are compatible with Bill My Phone?

    Bill My Phone and Serve® e-wallet accounts are available through a Web browser on your computer , tablet, Smartphone or basic phone. There is also a compatible Serve app available for download for Apple® and Android Smartphones and tablets.

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