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Devices FAQs

What do I do if my mobile device is lost or stolen?

If your device is lost or stolen, you may suspend your service to avoid unauthorized use. There are two methods to suspend your service:

Suspend your service online:

  1. In My Verizon, go to the Suspend / Reconnect Service page in My Verizon.

  2. Follow the prompts to suspend service.

Suspend your service over the phone:

  1. Dial (800) 922-0204 from any phone.

  2. Follow the prompts to suspend service using our Interactive Voice Response (IVR) system.