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Family SharePlan®

  1. Why are you changing Family SharePlan®?

    We are changing Family SharePlan to better serve you. We want to provide you with a simple and consistent experience. Whether you visit us online, come into one of our retail stores or call us, your transaction will be easier and faster for you.  

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  2. Where can I find information about how the change to Family SharePlan® will affect my bill?

    You can watch a video demonstrating how to read your bill. Additional details can be found at the Account Family SharePlan bill page.

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  3. Will what I pay per month be different after the changes to the Family SharePlan® go into effect?

    While the changes are minor, there may be small differences resulting from the change in the distribution of monthly access charges. Visit our Account Family SharePlan bill page to see examples.

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  4. Will my benefits change when the change to Family SharePlan® goes into effect?

    The value of your Family SharePlan account will not change. You will still enjoy the benefits that came with your plan, including:

    • Shared allowances
    • No domestic long distance or roaming charges
    • Unlimited Mobile-to-Mobile calling
    • Unlimited Night & Weekend Minutes (if applicable)

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  5. What effect will the change to Family SharePlan® have on my monthly access charges?

    The enhancements to Family SharePlan change how monthly access charges are distributed. Family SharePlan requires two lines of service. In the previous format, the first line is billed a larger sum for the monthly access charge than the second line.

    In the new format, you will see an account monthly charge, and then each line, including the first line, will be billed a smaller sum for the line’s monthly access charge. The total sum for monthly access charges will be a penny less than it was under the old Family SharePlan.

    Visit our Account Family SharePlan bill page to see examples.

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  6. Will the change to Family SharePlan® change my monthly allowances or per-minute rate?

    The number of allowance minutes included in your plan will not change, nor will the total cost increase for any minutes used beyond your shared allowance.

    However, you will see a change in the manner in which your shared allowances are distributed. In the previous format, any minutes used by the first line were deducted from the shared minute allowance. Any remaining minutes were then allocated to the next line that used the most minutes during the month, and so on, until all the allowance minutes were depleted. The new format will allow all the lines to draw from the allowances on a first come, first serve basis.

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  7. Will the change to Family SharePlan® change my access discounts?

    If you currently receive a discount because of an affiliation with an employer the amount will remain the same.

    Visit our Account Family SharePlan bill page to see examples.

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  8. Does the change to Family SharePlan® change my taxes or surcharges?

    While there have been no changes to tax rates or Verizon Wireless surcharges, you may see small differences resulting from the change in the distribution of monthly access charges. Accounts with lines in different tax taxes jurisdictions may see small changes. Visit our Account Family SharePlan bill page to see examples.

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  9. Will I still be able to manage my account online after the changes to the Family SharePlan® go into effect?

    Yes, the enhancements to Family SharePlan will make it easier for you to manage your account online. We have simplified many of the pages, so you can quickly locate information and make changes as needed.

    If you are not currently registered for My Verizon, you can register online and begin managing your account immediately.

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