Special Upgrade Offer for Business and Government Accounts
Frequently Asked Questions
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Am I eligible to participate in the Special Upgrade Offer for Business and Government Accounts?
To be eligible for the Special Upgrade Offer you must be a current Verizon Wireless customer on either a business account with 5 or more lines of service with a National/Major Account Agreement or a government account.
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Additionally, you must have purchased and activated a new Verizon Wireless smartphone, basic phone or certified pre-owned phone between November 26, 2010 and January 10, 2011. -
How do I participate in the program?
- Purchase or place a confirmed order for a new iPhone® 4 at full retail price ($649.99 for 16GB model, $749.99 for 32GB model) by February 28, 2011 from any Verizon Wireless direct sales channel or your business sales representative.
- After you receive and activate your iPhone 4, visit www.verizonwireless.com/bizpromoexchange and follow the step by step instructions to submit your information online.
- Customers with valid submissions will be sent a prepaid mailer. Return your eligible phone in this prepaid mailer within 45 days of activation of your iPhone 4.
Customers with valid returns will receive an Equipment Incentive Credit to their Verizon Wireless business or government account - $200 credit for smartphones, or $75 credit for basic phones and all certified pre-owned phones. Please allow 2 billing cycles for the credit to be applied. Back to top -
What if the dates of the Special Upgrade Offer do not match the date of purchase on my receipt?
Purchases that do not meet the criteria above do not qualify for this promotion.
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How do I submit for the Special Upgrade Offer?
After you receive and activate your iPhone® 4, visit www.verizonwireless.com/bizpromoexchange and follow the step by step instructions to submit your information online.
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Can I submit my information over the phone?
For the Special Upgrade Offer, your information must be submitted online at www.verizonwireless.com/bizpromoexchange. Through your online submission, we will confirm that the phone you wish to return qualifies for this promotion.
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The Special Upgrade Offer has expired. If I submit online, will I still receive an Equipment Incentive Credit?
To be eligible for this promotion, you must submit your information online and return your phone within 45 days of activation of your iPhone® 4. Customers who do not submit their information and return their phone within that time period will not be eligible for this promotion.
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How long will it take to process my online submission?
- You will receive a confirmation email within 24 hours of your online submission.
- You will receive a status update by email within approximately one week of making your online submission, as soon as we have verified your eligibility.
- If your submission qualifies for this promotion, we’ll ship you a prepaid mailer within one week.
- You will receive a status update by email when your return phone has been received.
- Please allow 3 weeks for processing of your returned phone. If your phone is eligible, we’ll apply an Equipment Incentive Credit to your Verizon Wireless business or government account within 2 billing cycles.
If the timeframes above have passed or you have additional questions, please contact the Verizon Wireless Special Offer Center at 1-855-417–4260. Back to top -
How do I check the status of my online submission?
You can check the status of your online submission by visiting www.verizonwireless.com/bizpromoexchange or by calling 1-855-417-4260.
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My status is invalid. What does this mean?
If your submission is invalid, it means that all of the requirements of the offer were not met. Please check your submitted information for accuracy. If it requires correction, call 1-855-417–4260.
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What are the Terms and Conditions for the Special Upgrade Offer?
Offer available to existing Verizon Wireless customers on either a business account with 5 or more lines of service with a National/Major Account Agreement, or a government account.
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To be eligible you must have purchased and activated a new Verizon Wireless smartphone, basic phone or certified pre-owned phone between November 26, 2010 and January 10, 2011. Additionally, you must have purchased or placed a confirmed order for iPhone® 4 at full retail price by February 28, 2011 through any Verizon Wireless direct sales channel or business sales representative, and have activated with the same telephone number as the phone to be returned. If you return or exchange your iPhone 4, you will no longer be eligible. Eligible customers will receive an Equipment Incentive Credit applied to their Verizon Wireless business or government account - $200 credit for smartphones, or a $75 credit for feature phones and certified pre-owned phones.
After you receive and activate your iPhone 4, complete an online submission at www.verizonwireless.com/bizpromoexchange. You must complete one online submission for each phone you wish to return. A prepaid mailer will be provided for each phone once your online submission is received and qualified. Phone must be returned in the prepaid mailer (one phone per mailer) within 45 days of activation of your iPhone 4. Phone must be received exhibiting only normal-use wear and tear. Once you return your phone, it cannot be returned to you. Before returning any phone that has data in its memory, please transfer all data you wish to retain to another file source. Once the phone is returned, your data cannot be recovered.
You will receive a confirmation email within 24 hours of your online submission. You will receive a status update by email within approximately one week of your submission, as soon as we have verified your eligibility. If your submission qualifies for this promotion, we’ll ship you a prepaid mailer within one week.
You will receive a status update by email when your returned phone has been received. Please allow 3 weeks for processing of your returned phone. If your phone is eligible, the Equipment Incentive Credit will be applied to your Verizon Wireless business account within 2 billing cycles.
Verizon Wireless reserves the right to review and approve all offers and modify or withdraw this promotion at any time for any reason. Offer valid only in the United States for Verizon Wireless customers only. -
Who can I contact for more information on my submission?
You may contact the Verizon Wireless Special Offer Center at 1-855-417–4260 or visit us online at www.verizonwireless.com/bizpromoexchange.
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I didn’t receive an envelope to ship my device. What should I do?
Please track the status of your submission at www.verizonwireless.com/bizpromoexchange. If it has been more than 10 days since your prepaid mailer has shipped, contact the Verizon Wireless Special Offer Center to request a new mailer.
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Where can I find my submission tracking number?
Your submission tracking number is located on the email confirmation provided after you completed your online submission.
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Can I get my returned phone back?
No, phones cannot be returned.
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How do I ship the phone to you?
Please use the envelope we send you to ship your return phone. The postage has been prepaid so there will be no cost to you. Just insert your phone and drop the envelope at any UPS location. Please visit www.ups.com to find a UPS location or schedule a pick up.
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Note: You are not required to send the battery with your phone. If you choose to send the battery, please keep it in the phone or wrap it in a separate bag before placing it in the provided envelope. -
How do I clear personal information and data from my returned phone?
Most phones allow you to erase all of your personal data and reset the phone to its factory settings. Refer to your owner’s manual or the manufacturer’s website for instructions.
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