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Rebates

General Information

  1. Why should I make a copy of my rebate items before I send them?

    Once your rebate has been submitted and received, your original paperwork will not be returned to you. It is very important that you keep a copy of your rebate documents, including all bar code labels. If any questions arise regarding your rebate submission or it gets lost in the mail, you will need this information to have your rebate processed.

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  2. Where do I get my rebate form?

    If the device you purchased is eligible for a rebate and you purchased it from a Verizon Wireless retail store, you can find and print a copy of the rebate form from the My Documents and Receipts page in My Verizon. 

    To access your rebate form in My Verizon:

    1. Make sure you are signed in to My Verizon, and go to the My Documents and Receipts page.
    2. Select the Mobile Number of the rebate-eligible device. All available rebate forms will be displayed.
    You can also access rebate forms from the Rebate Center. To do this:
    1. Go to the Rebate Center.
    2. Click Pre-Submit Your Rebate.
    3. Enter the information required to create and print a rebate form.  
    You may also get a rebate form from the store where you originally purchased the device.

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  3. Why can’t I get a rebate form from the Rebate Customer Service Center?

    The Rebate Customer Service Center is strictly a processing department. Rebate Customer Service Representatives can provide current status of your rebate submission and can help guide you through the submission process but they do not have the ability to provide rebate forms. Please visit our Rebate Center or contact your original place of purchase if you need assistance with this paperwork.

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  4. What name and mobile number do I put on the rebate form?

    Please use the account holder's name on the form and use the mobile number that is assigned to the equipment that is eligible for the rebate.

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  5. What does “original white bar code label” mean? Can I send a copy with my rebate form?

    In order for your rebate request to be processed, we will need the original white bar code label. This includes the Proof of Purchase (UPC) bar code and Device ID (ESN /  MEID / IMEI) bar code label, from the outside of the manufacturer’s box in which your equipment came.

    A photocopy of the bar code label will not be accepted. Please cut the entire bar code label from the actual manufacturer’s box and send it along with your other necessary documents.

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  6. There is more than one bar code label on the box. Which is the correct one for me to submit with my rebate request?

    The correct bar code label is normally located on the outside panel of the equipment box. The entire label, including the eligible Device ID (ESN / MEID / IMEI)  and valid Proof of Purchase (UPC) bar code, must be cut from the equipment box and submitted. Please refer to your rebate form to match the correct Proof of Purchase (UPC) bar code number.

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  7. What should I do if I lose my receipt?

    When you sign in to My Verizon as an Account Owner or Account Manager, you can print a copy of receipts for equipment purchased from Verizon Wireless retail locations via the My Documents and Receipts section of your online account.

    If the receipt in question is not available online, please contact the original place of purchase for a duplicate receipt.

    For Authorized / Agent Retailer purchases, you can obtain a copy of your Customer Agreement at the original place of purchase.

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  8. Can I return my device if I remove the bar code label?

    The Proof of Purchase (UPC) and Device ID (ESN / MEID / IMEI) label is required for a full equipment refund.

    Please wait until your return period is over before you send in your rebate submission. Once this time is passed, you can then cut the bar code label from the box.

    Note: If equipment is returned and the Proof of Purchase (UPC) and Device ID (ESN / MEID / IMEI) label is not present on the box, the amount of the refund will be reduced by the amount of the mail in rebate. Return policies may vary at Verizon Wireless authorized retailers.

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  9. Can I still qualify for the rebate without the bar code label if I threw the box away?

    Unfortunately, you must have the entire original bar code label cut from the outside panel of the device equipment box to qualify for the rebate.

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  10. Can I submit my rebate form over the phone?

    No, rebates must be submitted by mailing in all of the required documents. This is to verify that the correct equipment is purchased within the valid rebate promotional dates.

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  11. Can I mail in more than one rebate request in one envelope?

    Each product that qualifies for a rebate should be mailed in its own, separate envelope. This will ensure that each request is mailed to the correct address and processed properly.

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  12. What if the dates on my rebate form do not match the date of purchase on my receipt?

    If the rebate was valid on the date you purchased your new equipment, you can obtain a new rebate form with the correct corresponding dates by contacting the original place of purchase or visiting our Rebate Center.

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  13. What should I do if I am requesting multiple rebates and have multiple purchases on one receipt?

    You should make a copy of the receipt for each rebate that you are requesting. A copy of the receipt can be sent as a valid proof of purchase.

    For Authorized / Agent Retailer purchases, the following is acceptable for agreements with multiple mobile numbers:

    • First page with purchase location and customer information
    • Corresponding page indicating rebate-eligible mobile number and Device ID (MEID / ESN / IMEI)

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  14. If my rebate is now expired and I send it in late, will I still receive the rebate?

    Rebates have specific terms that define the time during which they are valid. Unfortunately, you will be ineligible for the rebate if your “postmark date” has passed.

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  15. How long will it take to process my rebate?

    Rebates will be mailed within two weeks after receipt of claim, but may take up to six weeks.

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  16. Why will it take six weeks to receive my rebate?

    Once your submission is received, it must go through a verification process before the rebate is mailed. In most cases, you will receive your rebate sooner than six weeks.

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  17. How do I check the status of my rebate?

    You can check the status of your rebate by visiting our Rebate Center or by calling (800) 457-0864. Please allow up to three weeks from the date mailed for information to appear in the rebate processing system.

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  18. What does it mean if my rebate status is invalid?

    If your submission is invalid, it means that all of the requirements of the offer were not met. You will receive a postcard in the mail outlining the requirements not met. Please read the postcard carefully and be sure to return the original postcard along with the necessary items indicated. Please be sure to make copies of all documents for your records.

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  19. What does it mean if I receive a postcard indicating that Verizon Wireless could not honor my rebate request?

    All of the requirements of the offer were not met. Please read the postcard carefully and be sure to return the original postcard along with the necessary items indicated to the specified address.

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  20. What are the Terms and Conditions for a rebate offer?

    You can find rebate Terms and Conditions at our Rebate Center.

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  21. Who can I contact for more information on my rebate?

    If you have questions about your rebate, you can contact the Rebate Customer Service Center by Web chat at VerizonWireless.com/rebates  or by calling (800) 457-0864.

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  22. Can I submit my rebate along with my payment of my monthly bill?

    No, because the rebate forms are sent to a different address than your bill payment. To ensure you receive your rebate, please submit the proper requirements to the address on the rebate form. Your payment should be sent to the address received with your statement.

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  23. Which receipt should I submit with my rebate?

    For a Verizon Wireless purchase, either of the following options is acceptable:

    • Verizon Wireless Equipment Receipt indicating equipment price paid and model purchased
    • Verizon Wireless Mail-In Quick Rebate Form indicating equipment price paid and model purchased
    For a Verizon Wireless Authorized / Agent Retailer purchase, the following is acceptable:
    • Customer Agreement or Verizon Wireless Small Business Receipt
    Note: If you are unsure if your purchase was made at a Verizon Wireless store location versus an Authorized / Agent Retailer location, you can confirm by searching the list of Verizon Wireless store locations.

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