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Alltel Integration Information

General Information

  1. Verizon Wireless completed its purchase of Alltel, what changes occurred?

    The operations of the two companies have been merged. The Alltel network has been integrated into Verizon Wireless’ nationwide voice and advanced broadband network to bring Former Alltel customers the best wireless experience available and to offer them the full suite of Verizon Wireless services.

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  2. Is Alltel’s My Circle® feature available now to Verizon Wireless customers?

    Verizon Wireless offers Friends & Family®, a similar feature, which lets customers enjoy unlimited calling to either five or 10 customer-defined numbers, depending on the Verizon Wireless calling plan the customer has chosen. Find out more at Verizon Wireless.  If you are a former Alltel customer with a My Circle calling plan, find out more here.

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Former Alltel Customers

  1. What happened to My Circle®?

    After your Alltel service transitions to Verizon Wireless, My Circle will be known as Friends & Family®. Nothing is changing about this feature you love, only the name. You still have the same number of Friends & Family numbers and can choose wireless or landline numbers on any network to call anytime, as often as you like. Manage your Friends & Family numbers on My Verizon.

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  2. Will I still receive the benefits of Alltel’s My Circle® Advantage program?

    Yes, Alltel My Circle Advantage program members receiving the monthly $1.99 Alltel Backup credit will continue to receive it after their service fully transitions to Verizon Wireless. Additionally, any customer who registers for My Verizon and downloads Alltel Backup will receive the $1.99 credit.

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  3. Will I still receive a My Circle® Bonus number every two years that I’m on a qualified plan?

    Customers who have already earned a bonus number before their service transitions to Verizon Wireless will continue to have access to it. Additionally, all customers on a My Circle 10 or 20 plan will be awarded a final bonus number the first half of 2010.

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  4. What happened to Authorized Users?

    Legacy Alltel Authorized Users will no longer have account access unless they are changed to Verizon Wireless Account Managers before March 31, 2010. Add up to three Account Managers now.

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  5. What is the difference between legacy Alltel’s Authorized User and Verizon Wireless’ Account Manager?

    Alltel Authorized Users – 30
    Verizon Wireless Account Managers
    A billing system password is not required. Alltel Authorized Users can perform all transactions except:
    • Add Authorized Users
    • Change bill cycle
    • Add, change or remove password
    • Change address or contact numbers
    • Change name
    • Separate/combine accounts
    • Remove “Will Not Port” indicator
    • Reconnect or disconnect line
    • Activate new line of service
    • Enter into or extend a contract
    • Run credit or upgrade and request service bill
    		 A billing system password is required.  Verizon Wireless Account Managers must be 18 years of age, and can perform all transactions except:
    • Add a line of service
    • Add another Account Manager
    • Change billing system password

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  6. I'm a former Alltel customer. How do I change my calling plan?

    You can change your plan anytime at My Verizon or by calling Customer Service by dialing *611 from your wireless phone or (800) 922-0204 from any phone. All Verizon Wireless plans require a Verizon Wireless device.

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  7. Can I retain my Alltel equipment and pricing?

    Yes you can, but there are some guidelines for when and what can be retained. To see when equipment and pricing from Alltel can be retained, and when you would need to take advantage of the latest Verizon Wireless equipment and pricing, refer to the "Changing Your Rate Plan" page.

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  8. Can I retain my Alltel features?

    As long as you remain on legacy Alltel pricing you will retain the legacy Alltel features.

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  9. Will there be any changes with the services I had with Alltel?

    The services themselves should be unchanged. However, as you transition to Verizon Wireless equipment and pricing the experience may be different. To find out about these differences please refer to the Mixed Pricing table.

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  10. I'm a former Alltel customer. How do I upgrade to a Verizon Wireless device?

    To upgrade to a Verizon Wireless device, simply visit www.verizonwireless.com/upgrade or visit any Verizon Wireless Communications store.

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  11. Where can I find support information for my Alltel device?

    Visit our Former Alltel Customer Information page.

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  12. I have an Alltel gift card. Can I still use it?

    Yes, you can. Please visit our Store Locator to find a store near you.

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Alltel Backup/MightyBackup

  1. How do I get Alltel Backup?

    To get Alltel Backup:

    1. On the phone, go to the Alltel/Axcess Shop.
    2. Select "Shopping Cart."
    3. Select "Catalog."
    4. Select "Email & Tools."

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  2. How much does Alltel Backup cost?

    Alltel Backup is only $1.99 per month, per line. If you register for My Verizon as the Account Owner, we’ll waive the monthly charge for Alltel Backup. (That’s a $1.99 per month credit for each line on your account!) Visit My Verizon for details.

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  3. What is the Migrate option in Alltel Backup?

    This option in the Alltel Backup main menu allows you easily remove your personal content from your current phone and move it to a new or phone. This feature is available on the paid version of Alltel Backup and should only be used if you're changing phones.

    You must first use the Migrate option before you activate your new phone.

    1. On the current phone, launch Alltel Backup.
    2. From the main menu, use the "Options" key and select the "Migrate" option.
    3. Follow the directions to complete the backup and removal of personal content on the phone.
    4. Once completed, delete Alltel Backup to cancel the subscription. To remove an application from your phone, open the Alltel/Axcess Shop and select "Delete" or "Unsubscribe."
    5. Transfer your Alltel service to your new phone.
    6. Download and launch Alltel Backup on your new phone. Make sure you choose the paid subscription since the free trial version does not allow you to pull information from your digital vault into the phone.
    7. Enter your PIN when prompted. If you have forgotten your PIN, learn how to reset your PIN.
    8. Alltel Backup will automatically detect content in your digital vault and will restore the address book and supported applications to your new phone.
    9. Once applications have been transferred, they will appear in the My Choices directory on the new phone.

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  4. Can I share my "MightyBackup for Alltel" phone book between two different numbers?

    You may only use one phone number with your MightyBackup at a time. For users to backup/restore their address book, they need to subscribe to MightyBackup for Alltel separately per each mobile number. Adding another mobile number to an existing account is not currently supported.

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  5. Why are some of my numbers not restoring to a new device with the "MightyBackup for Alltel" application?

    If it appears that some of your numbers have not been restored by MightyBackup for Alltel, please check to see whether those numbers were saved as standard numbers. Each contact has several fields for its numbers - Work number, Cell number, Home number, etc. Every number must be assigned to one of these types. If the number is saved without any type assigned to it, it is being stored as a standard phone number.

    To resolve this problem please follow the steps below.

    1. Use your mobile phone number and PIN to login to the web account and verify the contacts located at www.mightybackup.com/alltel.
    2. From online account, please make sure that every number in the address book has a specific "Type" assigned to it (Home number, Cell number, etc), rather than being listed under a general type like "Phone" or "Main." For the general "Type," please refer to the contacts with a "Handset," or a phone receiver icon next to the number.
    3. Once you have made all the changes, "Log out" from your online account to have changes effective in your phone.
    4. If the contacts are not syncing to the phone, try the backup process again from the phone.
    5. Confirm if you are able to see your restored contacts from your new phone.

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  6. How can I use MightyBackup for Alltel to backup from a damaged phone, or phone with damaged screen?

    It is not possible to use MightyBackup for Alltel on a non-functioning phone, or a damaged phone on which you are unable to access your mobile shop.

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  7. How do I upgrade MightyBackup or MightyBackup for Alltel to Alltel Backup?

    Current MightyBackup or MightyBackup for Alltel subscribers can receive the new enhancements from Alltel Backup by downloading it to their phone. To upgrade, first check whether an Alltel Backup application is available by searching Alltel/Axcess Shop on your phone. If Alltel Backup is available for your phone, delete MightyBackup from the phone and then install Alltel Backup.

    To remove an application from your phone, open the Alltel/Axcess Shop and select "Delete" or "Unsubscribe."

    To get Alltel Backup:

    1. On the phone, go to the Alltel/Axcess Shop.
    2. Select "Shopping Cart."
    3. Select "Catalog."
    4. Select "Email & Tools."

    Follow the instruction on your phone to complete the Alltel Backup installation.

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  8. I already have MightyBackup or MightyBackup for Alltel. How do I move my address book and subscriptions to my new phone?

    First check if Alltel Backup is available as a MightyBackup upgrade for your current phone by visiting the www.alltel.com/backup Web site and view the list of capable phones. If Alltel Backup is available for your phone, perform this upgrade first by deleting MightyBackup from the phone and then install Alltel Backup.

    To remove an application from your phone, open the Alltel/Axcess Shop and select "Delete" or "Unsubscribe."

    To install Alltel Backup:

    1. On the phone, go to the Alltel/Axcess Shop.
    2. Select "Shopping Cart."
    3. Select "Catalog."
    4. Select "Email & Tools."

    After Alltel Backup has been successfully installed, launch Alltel Backup and follow the migrate steps in this FAQ.

    To download Alltel Backup, normal data charges will apply.

    If Alltel Backup is not available for your current phone, activate the new phone and restore your address book by downloading Alltel Backup to your new phone. The first time you run Alltel Backup on your new phone, it will detect whether there is content backed up in your digital vault and prompt you to enter your PIN to restore your mobile phone content. Because Alltel Backup was not on your old phone, only your address book will transfer to your new phone. To resubscribe to your other applications, browse the Alltel/Axcess Shop to redownload them.

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  9. I have MightyBackup or MightyBackup for Alltel, and I lost my phone. How do I erase the numbers from it?

    If you have lost your phone, you can remotely delete your subscriptions and contact info by clicking the "Lost Phone" tab in your Alltel Backup Web account, and then clicking the "Lost Phone" button.

    You must first use the Lost Phone button to erase your lost phone content before you call Alltel to deactivate your lost phone and before you activate your new phone. Once your new phone is activated, any Lost Phone command will erase the new phone instead of the old phone. Once you have deactivated your lost phone, you will no longer be able to erase information from it.

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