Windows Device Manager Conflicts - Verizon Wireless USB551L

Start Device Manager.

  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.
  • Windows Vista
    • Click Start > (Settings) Control Panel > (System and Maintenance) > Device Manager.
      Note If prompted, click Continue.
  • Windows 2000 / XP
    • Click Start > (Settings) Control Panel > (Performance and Maintenance) > System > Hardware > Device Manager.

For detailed instructions, refer to Opening Windows Device Manager.

The following devices are normally installed:

Modems
Novatel Wireless Modem
Network adapters
Novatel Wireless Network Adapter
Ports (COM & LPT)
Novatel Wireless Application Port (COM x)
Novatel Wireless GPS Port (COM x)
Novatel Wireless Status Port (COM x)
Universal Serial Bus controllers
USB Composite Device
Device Drivers
Note If a conflict is present, a red X, yellow ! or yellow ? is displayed to the left of a listed device or may be indicated by a device entry labeled Other Devices or Unknown. The drivers must be updated or reinstalled.
Windows Device Manager with conflicts listed

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Downloading and installing VZAccess Manager for additional assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver Software.
    Note If using Windows 2000 / XP, right-click the device then click Update Driver.
    Note The device name may differ from the example shown.
    Conflict
  3. Click Browse my computer for driver software.
    Note If using Windows 2000 / XP, select Install from a list or specific location (Advanced) then click Next.
    Update driver software screen 1
  4. Enter C:\Program Files\Novatel Wireless\Verizon\Drivers into the search window then click Next:
    Note The path above may vary depending on the operating system version or machine type.
    Note If using Windows 2000 / XP, ensure that Search for the best driver in these locations and Include this location in the search are selected.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Enter the appropriate driver location then click Next
  5. Click Close.
    Note If using Windows 2000 / XP, click Finish.
    Update driver software screen 3

 

 

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