Windows Device Manager conflicts - Verizon Wireless USB1000

Start Device Manager.

  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.
  • Windows Vista
    • Click Start > (Settings) Control Panel > (System and Maintenance) > Device Manager.
      Note If prompted, click Continue.
  • Windows 2000 / XP
    • Click Start > (Settings) Control Panel > (Performance and Maintenance) > System > Hardware > Device Manager.

For detailed instructions, refer to Opening Windows Device Manager.

The following devices are normally installed:

Modems
Novatel Wireless Modem
Network adapters
Novatel Wireless Network Adaptor
Ports (COM & LPT)
Novatel Wireless GPS Port (COM x)
Novatel Wireless Status Port (COM x)
Universal Serial Bus controllers
Novatel USB Composite Device
Device Manager
Note If a conflict is present, a red X, yellow ! or yellow ? is displayed to the left of a listed device or may be indicated by a device entry labeled Other Devices or Unknown. The drivers must be updated or reinstalled.
Windows Device Manager with conflicts listed

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Downloading and installing VZAccess Manager for additional assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver Software.
    Note If using Windows 2000 / XP, right-click the device then click Update Driver.
    Note The device name may differ from the example shown.
    Update driver step 1
  3. Click Browse my computer for driver software.
    Note If using Windows 2000 / XP, select Install from a list or specific location (Advanced) then click Next.
    Update driver software screen 1
  4. Enter the appropriate driver location into the search window then click Next:
    Note If using Windows 2000 / XP, ensure that Search for the best driver in these locations and Include this location in the search are selected.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Note To determine the appropriate driver location, refer to Determining Vista 64-bit compatibility for assistance.
    • 64-Bit driver:
      • C:\QUALCOMM\QCUSB-Novatel\DriverPackage\Qualcomm\Win64\AMD64
    • 32-Bit driver:
      • C:\QUALCOMM\QCUSB-Novatel\DriverPackage\Qualcomm\Win32
    Update driver software screen 2
  5. Click Close.
    Note If using Windows 2000 / XP, click Finish.
    Update driver software screen 3